Makes a pleasant change
Unlike so many in this category this app seems to be well designed, works well and as expected.
Thank you devs.
Thank you devs.
Chocolate teapot comes to mind
Whoever employed these app developers should read the comments and start again with some new ones itās a house built on sand and the architecture is obviously all wrong as canāt sustain any updates
Useless customer service and unreliable app
For the last 5 days weāve not been able to charge our car as this CityEV app is down. We have no idea why and just got an apology with no clue as to when the issue would be resolved. Currently the app has reset all customersā log ins and you canāt save them, which means you canāt charge your car. Mark44Hās review is spot on. My husband has had to drive to a sports ground and use Source, which is a great backup. Heās cycled home and fuming about the dire customer service heās experienced in the last 5 days and no charging locally. Paythru Limited, why is this current fault taking so long and why havenāt you alerted any customers? Also whenever thereās a software update, all our customer details/cards are deleted? Itās a pain in the neck having to re-register every time. Very unsatisfactory and time-consuming!
Show more
App is unusable after latest update.
Itās incredibly annoying when the app updates and you lose all your saved payment details. This repeatedly happens. Please fix this.
Itās doubly annoying when the app prevents you from entering payment details which is whatās happened with the latest update.
After you pick a charger the next screen allows you to enter your credit card details only thereās no Save button to progress to the next screen.
Try entering the details from the settings menu thereās a tick to save this time only pressing it closes the screen but the details are not saved.
Bottom line is the chargers are bricked because I cannot enter payment.
How this update got through basic QA beggars belief, do you have no regression testing?
To the company that develop this app you know you provide an essential service and people rely on this, you must do better.
Please fix this issue quickly.
Itās doubly annoying when the app prevents you from entering payment details which is whatās happened with the latest update.
After you pick a charger the next screen allows you to enter your credit card details only thereās no Save button to progress to the next screen.
Try entering the details from the settings menu thereās a tick to save this time only pressing it closes the screen but the details are not saved.
Bottom line is the chargers are bricked because I cannot enter payment.
How this update got through basic QA beggars belief, do you have no regression testing?
To the company that develop this app you know you provide an essential service and people rely on this, you must do better.
Please fix this issue quickly.
Show more
Cannot select charge point to begin charge
When I scan the QR it brings up the point, but when I press the select button nothing happens. Followed their guide to the letter but this still kept happening. Someone pulled up next to us and they had the same problem. Only resolved by logging out of my account, then selecting the point which then asks you to log in and proceeds to payment, which I purely found out by accident and the no one answered the help phone number
Show more
