It won’t last 2-3 months
After buying it, it worked well for a couple of months then one of the sensors stopped working , not charging and not connecting properly. It happened to all my team mates one after another.
Contacting support blamed me for not charging it lol , it is not connecting to the charge how do they want me to charge it ?
Well they avoided replacing it . I don’t want a new one anyways , it won’t last more than a couple of months .
Product idea 👍
Product execution and quality 👎
Contacting support blamed me for not charging it lol , it is not connecting to the charge how do they want me to charge it ?
Well they avoided replacing it . I don’t want a new one anyways , it won’t last more than a couple of months .
Product idea 👍
Product execution and quality 👎
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Great but could have some tweaks
I have to say I really like the app and hardware itself, easy to use and well built, however on the app side, really frustrating that you have to continuously login and out on different devices using email and code sent to email, Face ID would be far better and easier and make life easier when accessing the app. Not sure you can have multiple devices logged in also l, which is again very frustrating. Add these updates and it would be a 5 from me.
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Great product great after service
We are on our third year of subscription and although I’ve had 3 issues they have always been solved or a replacement sent and the product itself has been fantastic in elevating my sons game who has earned a scholarship with Mansfield Town. Persevere, get on the community group on Facebook and enjoy the product. Brilliant
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DO NOT BUY
Stoped workoung after third session
Useless
The device is really useless and the subscription fee is ridiculous. Many people saw the uselessness of this thing and cancelled subscription that they took away the “manage your subscription” option in account setting now! You need to go through human representative to BEG to cancel your subscription now. Save your time & money and not getting into this useless toy.
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Cost
I bought this and was so sad to figure out that their is a subscription of that much so now all my joy is gone it’s just too much money for me to keep it
Careful hard to cancel
Horrible cancellation and customer support. When one tab breaks, and they do all the time, its almost impossible to replace. They intentionally create enormous friction and delays. It involves the user taking a bunch of videos, etc. Horrible business practice
Not worth the money
The sensors work ok but at 149 dollars a year, what it provides is minimal. If you do purchase, make sure you keep track of the date so you can cancel. My daughter hasn’t used hers in 4 months. Out of sight, out of mind. Then all of the sudden without warning, 149 dollars just stolen out of my account by them. So not worth it.
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Can’t change email address in profile
I have been trying to change the email address within the profile in the app and it keeps giving me an error message when I try saving it.
Waste of money
I bought the sensors for both of my kids who are avid soccer players. They play indoor, futsal, competitive, and high school soccer. We are busy with soccer and practices almost daily, so we get plenty of use out of these. I will not be renewing my annual subscription. Most of the time the time played that it tracks is wrong and needs adjusted, which throws off all the other numbers too. And the app won’t allow you to adjust the time played half of the time anyway. It would be nice if you could just type in a number instead of just sliding a bar saying “longer” or “shorter.” My son had a whole game that wasn’t even uploaded at all either (sensors were charged and on correctly). I even reached out to customer service and they were no help. Videos and tips in the app that are supposed to help improve your child’s performance are not that helpful either. There are a lot of bugs that need to be fixed. The whole thing is pretty frustrating and I wish I didn’t waste my money.
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Waste of money
I bought the sensors for both of my kids who are avid soccer players. They play indoor, futsal, competitive, and high school soccer. We are busy with soccer and practices almost daily, so we get plenty of use out of these. I will not be renewing my annual subscription. Most of the time the time played that it tracks is wrong and needs adjusted, which throws off all the other numbers too. My son had a whole game that wasn’t even uploaded at all either (sensors were charged and on correctly). I even reached out to customer service and they were no help. Videos and tips in the app that are supposed to help improve your child’s performance are not that helpful either. There are a lot of bugs that need to be fixed.
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Sub optimal
The concept is great. In general the data is obviously useful, however it seems impossible to calibrate data to actual match duration for example. This then has the effect of counting “sub” time as match time. This has a detrimental effect on the reliability and therefore accuracy of data collected; leading to inaccurate trends and scores.
Should be an option to input actual game start times and player durations.
Scorecard: needs to improve otherwise the data is meaningless.
Should be an option to input actual game start times and player durations.
Scorecard: needs to improve otherwise the data is meaningless.
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Great
Trackers fantastic but app need improvement slow and crash a lot lose some data shame really
Great concept, poor execution
App is slow, buggy, unresponsive and often gives out totally inaccurate information. Can’t ever contact Support.
Feels very gimmicky - hopefully things improve.
Feels very gimmicky - hopefully things improve.
So slow for the price it should be better
Terribly slow and constantly fails
Almost 2 Years and Now Giving Up
I’ve given up offering my grace and awww shucks decency with this app and the company.
The app, sensors, case, and customer service just aren’t worth the anxiety and effort anymore. The sensors will eventually stop working on you. Either suddenly, or you’ll have a list of slowly building technical red flags pop up. What’s worse is that these red flags are 100% known issues with the support and executive team, however they are treating as if they are unknowns. We’re on our 5th pair of sensors and every time we were treated like the issue was our fault or like they’ve never known about it. Meanwhile if you search through the comments on Facebook group posts you’ll see people sharing the same issues for years. Make sure you check the comments though b/c the admin teams remove any negative posts. Anyway, once the issues are presented you’ll have to go through several steps and record yourself doing them so you can send in the video to support to confirm their product is busted. That is if you work hard at scheduling a call with them that would have to be well before 8 AM in the US (they’re based in Europe). The only positive I have to share here is that once they have blessed you issue as a problem they usually ship new ones to you very quickly. I should know, since as I stated I’ve done this now 5 times.
So aside from the will they collect data anxiety, to the will the data show up on the app, you will also have to deal with the “will the lights blink blue when connect them the company provided charging cable. Which isn’t good… oh, yeah, I forgot to mention the whole “your data couldn’t be collected because on low battery” warning that you’ll get. Here’s a hint… your sensor’s battery was probably at 80% too.
Last, and very much trivial comparatively, the tab of the app that shows drills hardly ever works.
In short, save your money b/c you will 100% regret getting in too deep and having sunk cost fallacy issues.
The app, sensors, case, and customer service just aren’t worth the anxiety and effort anymore. The sensors will eventually stop working on you. Either suddenly, or you’ll have a list of slowly building technical red flags pop up. What’s worse is that these red flags are 100% known issues with the support and executive team, however they are treating as if they are unknowns. We’re on our 5th pair of sensors and every time we were treated like the issue was our fault or like they’ve never known about it. Meanwhile if you search through the comments on Facebook group posts you’ll see people sharing the same issues for years. Make sure you check the comments though b/c the admin teams remove any negative posts. Anyway, once the issues are presented you’ll have to go through several steps and record yourself doing them so you can send in the video to support to confirm their product is busted. That is if you work hard at scheduling a call with them that would have to be well before 8 AM in the US (they’re based in Europe). The only positive I have to share here is that once they have blessed you issue as a problem they usually ship new ones to you very quickly. I should know, since as I stated I’ve done this now 5 times.
So aside from the will they collect data anxiety, to the will the data show up on the app, you will also have to deal with the “will the lights blink blue when connect them the company provided charging cable. Which isn’t good… oh, yeah, I forgot to mention the whole “your data couldn’t be collected because on low battery” warning that you’ll get. Here’s a hint… your sensor’s battery was probably at 80% too.
Last, and very much trivial comparatively, the tab of the app that shows drills hardly ever works.
In short, save your money b/c you will 100% regret getting in too deep and having sunk cost fallacy issues.
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Good but needs improvement
This app is really good and helps track my data, but there is one issue, in matches where I play really good, it says my stats are low even though I carry the team and it’s frustrating so it needs improvement for accurate tracking.
Data is great. App is awful.
Painful app to use. It’s constantly crashing, incredibly slow. Frustrating for what should be brilliant.
Good but won’t let me edit
It won’t let me edit my profile it just says “oops sorry, try again later” when I try to save my profile
Great product…when working right
We ordered this and within a short time, we noticed the batteries would die faster than we thought. We would use it for a couple practices, and a game. The battery should have lasted that long we thought, but no. We ended up getting it replaced though. The time it shows we play didn’t add up, the stats wouldn’t register properly because of this. The data we do see, I just wonder the accuracy. I would assume this may be better suited for an older age group. We are U11. I just don’t think there is enough of what we are trying to measure. Or maybe it’s just my teams lack of ball passing to get the touches and dribbling.
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