App stopped working
App stopped working a few days ago. My home screen is blank and no longer displays my accounts. Also the app doesn’t show my account activity any more.
How much money do I have? Is my money still there? I don’t know. The app doesn’t work!
How much money do I have? Is my money still there? I don’t know. The app doesn’t work!
Does the basics but non-intuitive UI
The repeated pop-ups on every screen are annoying. Also the app isn’t associated with the bank URL so password managers like 1Password don’t know which login credentials are associated.
Banners of EVERY page
Don’t need banners on every page. What a poor user experience.
Gets job done annoyingly
One of the most basic bank apps I’ve ever used, and still manages to be pretty annoying. “Remember password” doesn’t do anything.
My password manager can’t look up my password automatically because this app hasn’t properly set up their app input fields for that.
Huge banners all the time everywhere. App is down for maintenance every week it seems like?
Could be worse.
My password manager can’t look up my password automatically because this app hasn’t properly set up their app input fields for that.
Huge banners all the time everywhere. App is down for maintenance every week it seems like?
Could be worse.
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Outdated and limited
One of the worst banking apps I’ve used. The interface isn’t great, the app couldn’t get out of the map section after looking at the “branches near me option,” and you have to call customer service every time you need an account number (or memorize all of them, good luck). The mobile online website is just as bad. Banks like Chase have a much better app that citywide needs to take notes from.
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Doesn’t recognize checks
Because of the business I run I deposit at least one check per day. About 10% of the time it recognizes my checks. Most every time i have used this app i have had to log out completely, log out, delete the app, etc. in hopes that it will work. I deposit checks in my personal account at another bank regularly and I never have this issue so it tells me that it’s the app. I contacted their support line and there was nothing they can do. It’s such a frustration and a waste of time to have to have to run checks to the bank when the app supposedly has the capability. Please fix this, this makes for a lousy user experience.
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Great App
This app actually runs pretty smoothly and does its job. I am not expecting all sorts of fancy functions like a big bank.
Poor UX
I am web savvy and use WF, AMEX, Vanguard, USAA, and many other banking and investment apps. This is just so unfriendly. Functionality is not intuitive. Terminology is confusing, minimum data needed isn’t easily found. It is just too hard to use. It makes managing money a headache. Got a got rate but starting to regret it now that I have to deal with this app and bank. Really nice people for sure - poor technology.
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Buggy
Crashes every time I try remote deposit.
Great app
Look citywide is a relatively small Colorado bank so I don’t expect it to have some ultra robust app. The app literally does everything I need it to and more. I really like the pay a person feature and use it at least once a week. Great job with the app and I’m so happy to support a local Colorado bank.
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Banners on every page, really?
The app is functional and does what I need but every single page has a banner with info like the customer service phone number or something else the developer thought would be helpful but in reality is just plain annoying. These banners can be closed but they reappear then next time you’re on the same page. A better option is designing the app with an interface that’s intuitive enough to remove the training wheels. At a minimum provide an option to permanently suppress the messages.
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Stopped working completely.
At first, the app worked okay but seemed a little laggy. But it worked fine for months. But the last week it hasn’t worked at all. I sign in, and I get the loading overtop the login and then after a couple minutes, it says timed out. Can’t deposit a check mobile and it’s just another problem I have with this bank
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Needs to be rebuilt
I have to close the app down and log in again each time I want to deposit a check. If I try to deposit a second check without logging out, it locks up my phone. I have an iPhone 6 Plus running ios 12.3.1. This has been going on for several months.
By far the most inaccurate and unsafe app
This app is causing me to switch banks. I don’t trust it. Money will go in then disappear. They never show what you actually have. Because of this app I will no longer be a customer of this bank. They should have things together especially when their customers are trusting them. The app and the ATM balance inquiry are always different. This app makes you blind to where your money is.
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Arguably the most frustrating banking app I've ever used.
The Touch ID is a nice feature. That's about all I can say for this busted app. I've had to delete and re-download the app twice now because it just locks up and won't let me sign in after a week of having it on my phone. When it does actually let you through, the interface is slow and the menus are jumbled and bland. It's nice when it works, but honestly that's such a rarity.
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Easy to use when on the go
I like having access to my bank on my phone. It's simple to use and very convenient. The people are great, too.
No good
Terrible. Fails to log in 75% of the time. Got very tired of closing all my other apps, restarting it, and restarting my phone just to make it work.
Works Great!
Easy to navigate, no problems so far.
New online banking and mobile app
Great new system!