J
Response from developer
Hi, We’re sorry to hear about your experience. Issues like lighting, positioning, or the sampling method can sometimes affect results. For example, dipping the test stick into a collected urine sample for 15 seconds can help ensure more consistent coverage of the absorbent wick. That said, it shouldn’t feel this difficult. We’d really appreciate the chance to look into what happened and make this right. Please contact our Careline via www.clearblue.com so we can assist you. Your feedback matters to us, and we’re grateful you took the time to share it. Kind regards – Clearblue Team
Not as Advertised
Response from developer
Hi, Thank you for taking the time to share your experience with the app. We appreciate your feedback and are sorry to hear about the difficulties you experienced. We’d like to look into this for you. Please contact us directly via the 'Contact us' page on Clearblue.com. Kind regards - Clearblue Team
Down
Doesn’t Work
Response from developer
Hi, thank you for your feedback. We're sorry to hear about your difficulties with our app. Please contact us via the 'Contact us' page on Clearblue.com and include the name on our review so we can assist you. Kind regards - Clearblue Team
Doesn’t work!
Response from developer
Hi, Thank you for your feedback. We are sorry to hear about your experience with our app. Please get in touch with the Clearblue Team via the ‘Contact us’ page on clearblue.com so that we can assist and resolve this for you. Kind regards - Clearblue Team
Not great
Response from developer
Hi, We’re sorry to hear about your experience and want to make this right. Please contact us via the 'Contact us' page on Clearblue.com and include the name on your review so we can assist you. Kind regards - Clearblue Team
Doesn’t work
Response from developer
Hi, We’re sorry to hear about your experience and want to make this right. Please contact us via the 'Contact us' page on Clearblue.com and include the name on your review so we can assist you. Kind regards - Clearblue Team
Buggy when logging period
Update
I had reached out to the company for assistance and sent screenshots and video. They responded to ask for more information but have not given me any answers. I’ve since learned that the app doesn’t even track the graph of the LH once the fertile period for that cycle has passed, and since it won’t let me track a period, it won’t restart the cycle so the whole app and the physical test strips are pretty useless.
Response from developer
Hi, thank you for you patience whilst our software team have been investigating this for you. Please check your inbox with further details on how we can resolve this issue for you. Kind regards - Clearblue Team
