Unusable
This app went from awful to unusable. It used to log me out, forget my library, be slow, and have a horrible search function to now, staying stuck on the loading screen. An error pop up jumps up while loading but is on screen for so short a time I can’t even read or understand what it’s saying. I was excited to see that this awful app that I used to be able to somewhat use to reserve books was being updated (June 25, 2026). Hooray! Maybe it’ll work. Nope. Now, it’s completely broken. Makes me think a private equity fund bought the library and is now in the process of aggressively asset stripping one of the things that actually used to work.
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App doesn’t work 90% of the time
Please fix this app! It crashes everytime I open it and errors out, and I’m logged out every single time it does manage to load. People have been complaining in the reviews for over a year now.
Oops on your part
The latest app (forced) update renders the app unusable.
Libby app
The Libby app was better with this library
Quits on filters
Logs me out constantly. App crashes every time I try to use a filter. When placing a hold the options for location no longer appear in a scroll menu. Bring back the old app please!
App crashing when filtering search results
Date: 4/2/2026
CLEVNET libraries app (Version 26.03.00)
Description:
When searching for a title and then attempting to filter by author, the app crashes.
How to reproduce:
1. Download and launch the CLEVNET app
2. Search for a title (Example: Harry Potter)
3. Click filter dropdown
4. Select author and CLEVNET app will crash
Result:
The CLEVNET app crashes when attempting to filter search results by author
Expectation:
The CLEVNET app for iOS does not crash when attempting to filter search results by author
CLEVNET libraries app (Version 26.03.00)
Description:
When searching for a title and then attempting to filter by author, the app crashes.
How to reproduce:
1. Download and launch the CLEVNET app
2. Search for a title (Example: Harry Potter)
3. Click filter dropdown
4. Select author and CLEVNET app will crash
Result:
The CLEVNET app crashes when attempting to filter search results by author
Expectation:
The CLEVNET app for iOS does not crash when attempting to filter search results by author
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Slow and Buggy
The latest version forces you through the same two random library facts while it loads every time you open the app. Buggy. No longer shows the pickup library when placing a hold. Everything an app shouldn’t be.
Worthless
What a piece of junk. Slow and locks up frequently. Whoever developed this should be ashamed of themselves. Search function doesn’t work half the time and the filters just freeze up.
Unable to load self check settings
App is pretty decent, but lately I can’t log in through the app and I have to log in through a web browser. Not sure if other people are having the same issues.
Slow, difficult to use
It’s extremely slow, it takes forever to open. Randomly denies me access to my account despite the Library saying my account looks fine. When you search for a type of book, it takes forever to load options, and often it doesn’t even show everything. I have typed in the exact title of a book that I knew was both in the catalog and in the app, and it didn’t come up. Whenever you go back, it completely deletes your search, and it doesn’t save the searches, so you have to retype it in all over again. You can’t connect your card to your account to pay off any fines, which is inconvenient. It doesn’t show you a preview of any book, so you can’t tell if it has pictures in it, what the pictures may look like, what the text looks like, what the writing is like, etc. You have to just take your chances by the cover. Everything is just slow and difficult to use. It truly feels like early 2000s Internet Explorer. The developers should not take pride in any “work” they have done on this app. It’s embarrassing.
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Search engine doesn’t work
When I search the app for “Harry potter” or “pride and prejudice” or literally anything, it says No Results Found. So if you want to use this app to find a physical book and place a hold on it, you’re out of luck. It also takes an absurd length of time to open.
Please Fix
This app was never really great. But with recent updates, it's unusable. The search doesn't work, books I know exist do not show. It's terrible and would like this to be corrected.
Lots of glitches
I have more problems with this app than all my other apps combined. Why can’t the developers or programmers make this work more smoothly?
Update - STILL NOT WORKING!!!!!
Update - STILL NOT WORKING!!!!!
Lots of glitches
I have more problems with this app than all my other apps combined. Why can’t the developers or programmers make this work more smoothly?
Very frustrating
This app is slow, doesn't stay open and throws errors all the time.
If you’ve used the old app you will constantly be frustrated by this one
In the new year, I had to delete the Clevnet app because it wasn’t working. When I re-downloaded the app it was much different. It’s been a pain to use it ever since then.
Today it crashed twice. Then I finally got on and of course it was as slow as ever. Probably the slowest app or website I’ve used in years. Unfortunately I’m not exaggerating. But my laptop is charging so I tried to bear with it (don’t do that. Trust me- just use their desktop website). Somehow the app accidentally canceled a hold of mine. This is a hold item I’d been waiting for. And it was just marked as in transit. But no, now I have to start over. Freaking fantastic. If you’ve ever waited on a long hold list, you can imagine how painful that would be.
Some features are missing, for example if you look under item information it used to tell you the actual locations of a certain item. Let’s say there are one-hundred copies of an item and fifty are available on the shelf. You could look on the app and get the on shelf locations of each available copy. Maybe one library near you has it shelved under “new” items but another has it shelved with “fiction.” It was an easy quick way to look something up. Now the feature is gone.
It’s been over five months now since I had to download this new app. I’ve tried to give it time. But it’s basically just as bad as it was on day one. This is a smaller complaint but the last issue I can think of is how the new interface is a major downgrade. I wish Clevnet could fix this app or get the old one back. Genuinely curious as to what happened here. It used to be so helpful!
Today it crashed twice. Then I finally got on and of course it was as slow as ever. Probably the slowest app or website I’ve used in years. Unfortunately I’m not exaggerating. But my laptop is charging so I tried to bear with it (don’t do that. Trust me- just use their desktop website). Somehow the app accidentally canceled a hold of mine. This is a hold item I’d been waiting for. And it was just marked as in transit. But no, now I have to start over. Freaking fantastic. If you’ve ever waited on a long hold list, you can imagine how painful that would be.
Some features are missing, for example if you look under item information it used to tell you the actual locations of a certain item. Let’s say there are one-hundred copies of an item and fifty are available on the shelf. You could look on the app and get the on shelf locations of each available copy. Maybe one library near you has it shelved under “new” items but another has it shelved with “fiction.” It was an easy quick way to look something up. Now the feature is gone.
It’s been over five months now since I had to download this new app. I’ve tried to give it time. But it’s basically just as bad as it was on day one. This is a smaller complaint but the last issue I can think of is how the new interface is a major downgrade. I wish Clevnet could fix this app or get the old one back. Genuinely curious as to what happened here. It used to be so helpful!
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Horrible app
Yeah, libraries are underfunded. And yes, our library was one that was duped by a foreign software company and had to scramble for a temporary replacement. Time has run out for this temp tool.
It has NEVER performed reliably for me. The ONE time I forget my wallet and think "Ah, my card is on my app!" Only to have the app I JUST USED IN THE PARKING LOT require me to re-authenticate - which requires my card number. So, 20 minutes as I go back home to get my wallet.
Today, it gripes that it can't figure out its own preferences and just sits on the spinning hoop.
I give up and might start a FBook page about how awful this "extremely public facing software" is and how medically it is impacting lower income families.
It has NEVER performed reliably for me. The ONE time I forget my wallet and think "Ah, my card is on my app!" Only to have the app I JUST USED IN THE PARKING LOT require me to re-authenticate - which requires my card number. So, 20 minutes as I go back home to get my wallet.
Today, it gripes that it can't figure out its own preferences and just sits on the spinning hoop.
I give up and might start a FBook page about how awful this "extremely public facing software" is and how medically it is impacting lower income families.
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Really poor quality
Slow to load cumbersome to navigate and that is when it works. The last 18 hours I can’t even get it to work at all. They took a poor app and then made it terrible
Awful
This is the worst app I’ve ever tried to use. Doesn’t respond, doesn’t do anything. Won’t even let me sign in. I’m a retired librarian and know my way around clevnet,apps and catalogs. This is the pits
Slow
Too slow to open
Now … movies are not returning in search of
Now … movies are not returning in search of
