So far not so good
Response from developer
Hi, Sorry to hear that! We request that you please help us with your order/shipment number at service@cloudmall.ai. We will get back to you at the earliest.
Keep coming back to Cloudmall!
Shoes
Response from developer
Thank you for notifying us of your complaint. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback'at service@cloudmall.ai so that we will address your concern in priority.
Shoes
Ten. To you every chance I have had. Please send me my order so I can walk and show how pretty the are. I have tried again to ask for my order to be sent. I would appreciate it so I can restore my faith that you stand behind your products and delivery of those products. Please , I would like to hear from your company that they will honor my sandals. Sincerely June
Response from developer
We are sorry to hear you had such a frustrating experience! Please kindly note that we have arranged the refund to your original payment account. We take the security of your personal information very seriously. Therefore, we suggest that you could contact us at service@cloudmall.ai.
Review
I ordered a GREEN dress, and they sent me a “NAVY BLUE”! And it came sooo late. I didn’t even get to attend the event that i was going to🤦♀️ they’re very disappointing! They have bad customer service! They don’t even have a phone number on the app/site for you to call.
I don’t recommend at all!
Response from developer
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country. For the product problem, here is the warranty of Cloudmall: https://desktop.cloudmall.ai/US/en/doc/return-and-refund-policy. Please contact us at service@cloudmall.ai with the following information: If the item you have received differs completely from the one you ordered, please provide us with the following: 1. Photos or a video of the incorrect item; 2. Photos or a video showing the problem that occurred with this product;
