The worst app ever
I have returned the product then they refunded of one product and another one was picked, but no refund, and then later I have tried to login again to my account was inactive login activity like account disable, then I contact to customer care one of the employee Neha. She said me that because of one incorrect written peacock, because of that reason, the account is banned and in that wallet, my amount was there and the another product was also picked up, but then I did not got the amount and the amount has not received the pick up has been done. Then the Krishna was not at all responding and she was not even raising a complain.
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Response from developer
Hi, Sorry to hear about your experience. We request you to share your order number with us at grievance@clovia.com. Our team will review the matter and get back to you at the earliest with an appropriate resolution. Thank you for your patience and cooperation.
Get my refund fast
You don’t even deserve a star
Such a bad service, placed for return request almost 2 weeks back, the product was also picked up but not received a single message regarding refund, contacted the customer service last week and the person told me to wait for 3 days, again contacted today then she( the customer service person) said that the refund was done from there side where I get no notification on refund
On asking about it she send me a mail, my question is why didn’t I received any mail if the refund was done, im sure she was lying since it shows that the refund will be done after the product get in the warehouse
I want a proper information about my refund
Such a bad service, placed for return request almost 2 weeks back, the product was also picked up but not received a single message regarding refund, contacted the customer service last week and the person told me to wait for 3 days, again contacted today then she( the customer service person) said that the refund was done from there side where I get no notification on refund
On asking about it she send me a mail, my question is why didn’t I received any mail if the refund was done, im sure she was lying since it shows that the refund will be done after the product get in the warehouse
I want a proper information about my refund
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Response from developer
We are sorry for the inconvenience caused. Kindly share the order ID with us at grievance@clovia.com, and we will surely try to solve the same.
Frustrating Returns Zero accountability Customer Service Ruins It
I had one of the worst experiences with Clovia.
My order was delivered late by almost 10–12 days.
I filed a return request the same day it was delivered, and the products were picked up after another 10 days of waiting.
Since then, no update on the return and no refund.
When I contacted customer support, they kept asking me to provide proof that I handed over the products to their delivery partner. Is it really the customer’s responsibility to update the brand about a successful pickup when it’s their own logistics team handling it? Every time I email, I get the same copy-paste response asking for SMS or email proof.
Never going to order from here again and would not recommend. Products are good, but these kinds of experiences frustrate customers. Good products are a waste when you don’t value the customer and the overall shopping experience.
My order was delivered late by almost 10–12 days.
I filed a return request the same day it was delivered, and the products were picked up after another 10 days of waiting.
Since then, no update on the return and no refund.
When I contacted customer support, they kept asking me to provide proof that I handed over the products to their delivery partner. Is it really the customer’s responsibility to update the brand about a successful pickup when it’s their own logistics team handling it? Every time I email, I get the same copy-paste response asking for SMS or email proof.
Never going to order from here again and would not recommend. Products are good, but these kinds of experiences frustrate customers. Good products are a waste when you don’t value the customer and the overall shopping experience.
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Response from developer
We are sorry for the inconvenience caused. Kindly send the order ID to us at grievance@clovia.com, and we will surely try to solve the same.
Incomplete Delivery and Poor Service
I had ordered 6 items, but only 3 were delivered. I also mistakenly entered the wrong mobile number for exchange/delivery, and despite informing customer service multiple times (4–5 follow-up calls), the issue is still not resolved.
It has been over 1.5 months, and the exchange/return for 2 items is still pending. The only response I receive is repeated apologies with no action. This shows a lack of accountability and very poor service standards.
This experience has caused me great inconvenience, and I have lost trust in the platform. Unfortunately, this will be the last time I make any purchase here.
It has been over 1.5 months, and the exchange/return for 2 items is still pending. The only response I receive is repeated apologies with no action. This shows a lack of accountability and very poor service standards.
This experience has caused me great inconvenience, and I have lost trust in the platform. Unfortunately, this will be the last time I make any purchase here.
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Response from developer
We are sorry for the inconvenience caused. Kindly send the order ID to us at grievance@clovia.com, and we will surely try to solve the same.
Pathetic store
I ordered two items from clovia and it wasn’t delivered to me for one long month , i called them again n again regarding the same and everytime they asked me to wait wait and wait..and did nothing. I told them to atleast cancel and refund if they r unable to get it delivered but no luck they again asked me to wait..so still m waiting and its one month since i placed the order. Till now neither i received the products nor the refund..nowdays when we have so many options to order things online how can one be so pathetic and unprofessional.. anyways plz think twice before ordering anything from clovia. Coz if it gets stuck for any reasons u wont be getting the product or the refund..
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Response from developer
We are sorry for the inconvenience caused. Kindly send the order ID to us at grievance@clovia.com, and we will surely try to solve the same.
Security concern and logistic issues
I’ve been using Clovia since the last 15+ years and it’s quite sad to write this review of how their service has dwindled to nothing over the past few yrs. Further it’s quite appalling to note that clovia account can be easily hacked into and anyone can use ur wallet to order by adding their address. I’m currently facing such an issue and have lodged a complaint with cyber crime as clovia has not helped. Second they have major issues with logistics. You will never get the items u ordered. It will either forever run late or never get delivered. While their products are good, it’s not worth the hassle that u will be put through. Writing this as a long time user so that more people are aware.
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Response from developer
We are sorry for the inconvenience caused. Kindly send the order ID at grievance@clovia.com and we will surely try to solve the same.
Excellent!
Clovia is my go-to destination for my innerwear and sleepwear needs. I am a long-time shopper from Clovia and have always been very satisfied with the quality of the lingerie as well as the fit. Not only is their collection really beautiful with so many prints and designs, but also the quality of the garments is indeed excellent. And the prices are attractive and reasonable with good offers. I also like their packaging. I would absolutely recommend Clovia.
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Response from developer
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
You will wait for eternity and more but will still not get the products
I have been a Clovia user for more than a decade purely because of their quality. However they have recently reached a new level of low. Their quality has dwindled over time and their logistics issue will make sure that you will NEVER EVER RECEIVE your order!! Don’t make the mistake of writing to their cm care or so-called grievance redressal as they cannot read. You will receive multiple annoying calls but no resolution and no product. Your money will be with them as well and you’ll be made to run behind them begging to return YOUR HARD EARNED MONEY. So save urself the energy and DO NOT BUY FROM Clovia.
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Response from developer
We are sorry for the inconvenience caused. Kindly send the order ID at grievance@clovia.com and we will surely try to solve the same.
Worst app and experience ever
I have placed an order on Clovia on 23rd of September. Four to five days later I contacted the customer care regarding where's my order they informed me that ma'am its already been shipped we will ask the logistic partner to deliver your order as soon as possible. Days passed and I was in hope that my order might reach to me as the order status always kept on showing ORDER SHIPPED. On 3rd October I called the customer care once again and asked them to cheque my order as it was 10 days then they informed me that maam due to delayed delivery your order got cancelled automatically and unless and until it reaches to the warehouse you amount will not be credited to the wallet. Firstly this is a highly mismanagement and mis maintenance on the part of your app as it's an online platform the customers are rely only on the app. Still now its 5th of October and the order status has been showing order shift. Nowhere in your website it was written that they will give a awb number and we have to track the order from a different website if this is the scenario then these kind of comments should be mentioned in the website for the customers to understand. I was a first time customer at Clovia and It hasn't fallen short in giving me enough of harassment . I contacted the customer care I asked them repeatedly to review my app and to update whatever is happening in my app to change the status and write there that order got cancelled or at least let me track the refund via the app but nothing happened till now. Due to such a poor experience I would never ever buy myself from Clovia not also refer anybody but they told me that the amount will be credited to the clovia wallet. It's my honest request to credit the amount in my source as I'm not at all interested to buy from Clovia. I understand mistakes can happen on part of anybody but actions should be taken after repeated information or after repeated requests. But till now everything is the same even the order status. Being a first time customer in Clovia I'm highly highly disappointed by the apps performance and also by the apps delivery as I've never faced any kind of harassment like this ever back in my life in any other online apps.
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Response from developer
We are sorry for the inconvenience caused. Kindly share the order ID at grievance@clovia.com and we will surely try to solve the same.
Worst customer support
Its been more than 15days I have initiated a return request but it was not picked up yet. Contacted support via chat for which the agents keep on saying “We have updated the ticket on priority, sooner your order will be picked up”. Till date have contacted your team multiple times but none reached out for pickup. I used to like this brand quality but now I am quite disappointed by the service they provide. I am tired of chatting/calling you people, never using nor suggesting this brand for anybody else.
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Response from developer
We are sorry for the inconvenience caused. Kindly share your concern along with the order ID at grievance@clovia.com and we will surely try to solve the same. Please help us with the details to solve the issue.
Refund issues
have been worried for the last 12 days about my pickup but you people do not care nor are you able to take any action till now. Now I don't care if you take your product back or not, but I want my refund. This is a very useless company, I made a big mistake when I purchased a product from Colovia. Absolutely a bad product! For the last 12 days, I have been sending daily mails and calling you people, but you people are so shameless that you people do not care. A good business has been made of robbing people. If I had gone to your site and read the reviews first, I would never have ordered a product like this. But you people will not feel any shame. Close this site of yours, you people are nonsense. Give me my refund as soon as possible.
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Response from developer
Dear Customer, We are sorry for the inconvenience caused. Kindly share your concern along with the order ID at grievance@clovia.com, so that we can get the same checked, we will surely work on this because this is not the kind of experience we want to give our customers.
Inconsistently Great Products
Clovia is a hit or a miss. If a great product is delivered to you, it’s amazing! The cost, the quality is superb! But you can’t expect the exact product to be delivered if you reorder. It’s strange, but true. The exchange or return is a highly tedious and not a recommended option. The whatsapp support team appears untrained on most occasions. Only initiate a chat if you have the time and patience to deal with slow and incompetent service. The call support isn’t very helpful either. Promptness isn’t their forte and they have made that very clear on several occasions. I hope the team considers this as a feedback.
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Response from developer
Dear Jyoti, We are sorry for the inconvenience caused. Kindly share your concern along with the order ID at grievance@clovia.com in case your issues are not yet solved and we will surely work on the feedback for our support team because this is not the kind of experience we want to give our customers.
Horrible Experience
DONT’T BUY from them. They are number 1 cheaters. I ordered a product which was under offer and non returnable item and I ordered the size which fits perfect for me but when I received their product, I was shocked to see that it was of a child’s size. Even After multiple calls and requests there is no solution as they simply refused to exchange it. Nowhere they mentioned that the product can’t be exchanged it was only non returnable. Horrible experience and I suggest people to not to fall for their offers. They are just disgusting with a disgusting team running this filthy online scam company
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Response from developer
Dear Jyoti, We are sorry for the inconvenience caused. Kindly share your concern along with the order ID at grievance@clovia.com, so that we can get the same checked, we will surely work on this because this is not the kind of experience we want to give our customers.
Page won’t load
When choosing the filters the app gets stuck on loading page
Just loads and won’t do anything
Have been having this issue for a month now
Tried uninstall and reinstall still no go
Just loads and won’t do anything
Have been having this issue for a month now
Tried uninstall and reinstall still no go
Response from developer
The inconvenience caused to you is deeply regretted. Try to clear the app data and cache. Also, please make sure that the device is connected to the internet. If nothing works, please share the registered mobile number, device details and service provider details at grievance@clovia.com.
Not providing customer support is a scam too
I had ordered 3 products from Clovia, they sent me one wrong product. I didn’t receive the one which was the costliest. Tried reaching out to them on WhatsApp, even their bot doesn’t reply. Then suddenly after hours some executive replies and even terminates the conversation saying you were not online even if you reply within a minute. Then tried calling, waited for a long time, no one picked the call, then I requested a call back, no one called back till date, it’s been 4 days. Then I also sent an email, and yes you guessed it right, no reply to my email also for 4 days! No I am trying to put a review here, if I don’t get the solution for this, I’ll be escalating it to the consumer forum! Will also be putting a review on social media!
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Response from developer
Dear User, We are sorry for the inconvenience caused share. Kindly share your concern along with the order ID at grievance@clovia.com, so that we can get the same checked, we will surely work on this because this is not the kind of experience we want to give our customers.
Worst exper of Skivia shopping
I found skivia’s customer service to be the worst one! I placed and order through their site about 20 days back. And till date I have not recipes my product! When they send me a feedback mail for my product then I know that according to them my order has been delivered (for which I neither received mail nor sms, nor the product!)
When I wrote to their “customer Delight Team” I was just given a ticket with 24 hrs-48hrs assurance. Guess they clock has broken because it’s been 72hrs and didn’t heard back from their “Customer Delight Team”.
When I wrote to their “customer Delight Team” I was just given a ticket with 24 hrs-48hrs assurance. Guess they clock has broken because it’s been 72hrs and didn’t heard back from their “Customer Delight Team”.
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Response from developer
Dear Roy, We are sorry for the inconvenience caused share. Kindly share your concern along with the order ID at grievance@clovia.com, so that we can get the same checked, we will surely work on this because this is not the kind of experience we want to give our customers.
Worst return process
This is by far one of the worst e-commerce website. I placed an exchange request for my order on 20th October 23. When by 25th October I didn’t get any information about the pickup and exchange I called up to customer care to enquire about it. To my surprise i was informed that the pickup got cancelled because the courier partner had some technical issue on 21st October itself. 😳 so i need to cancel the existing request and raise it again. It’s highly irresponsible of clovia to not inform about it earlier. If I would’ve not called to customer care there was no chance I got to know about it. Otherwise i would’ve raised the request on 21st itself.
Now, i had to get the exchange request cancelled and this time I raised the return request because I do not trust about the timeline of the entire exchange process, thanks to my previous experience.
Once i raised the request i got confirmation at the end of the request that request is raised, this is the order id etc etc. I went back to my order section to track it and boom, there was no return request. Neither there was any intimidation via email or sms.
Again i had to call customer care and ask about it and imagine the worst process of clovia, I was told that you can not see the return request via your clovia app. There is basically no way you can check the status of return requests. How pathetic, i think you guys should learn something from other e-commerce websites like zivame and myntra rather than making up the excuses about this non user friendly process. How can you not let know customers about their return request.
I am never gonna use clovia ever because its such a hassle to communicate with customer care and tracking the request.
Now, i had to get the exchange request cancelled and this time I raised the return request because I do not trust about the timeline of the entire exchange process, thanks to my previous experience.
Once i raised the request i got confirmation at the end of the request that request is raised, this is the order id etc etc. I went back to my order section to track it and boom, there was no return request. Neither there was any intimidation via email or sms.
Again i had to call customer care and ask about it and imagine the worst process of clovia, I was told that you can not see the return request via your clovia app. There is basically no way you can check the status of return requests. How pathetic, i think you guys should learn something from other e-commerce websites like zivame and myntra rather than making up the excuses about this non user friendly process. How can you not let know customers about their return request.
I am never gonna use clovia ever because its such a hassle to communicate with customer care and tracking the request.
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Response from developer
Hi, We are sorry for the inconvenience caused. Kindly share your concern along with the order id at grievance@clovia.com, so that we can get the same checked, we will surely work on this because this is really not the kind of experience we want to give our customers. Please help us with the details.
I faced very bad experience
Worst service ever. They cannot deliver the product even after a month and they do not even bother if we call and complain on the same they just tell it will be resolved after 1 and half month i asked them i do not want your products refund my money and then there also arises a issue i asked them to refund it to my orginal payment way because i do not want to shop with this worst service so they said okay and now they just credeted to clovia and not to my orginal payment method. Very poor and bad service.
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Response from developer
Hi, We are sorry for the inconvenience caused. Kindly share your concern at grievance@clovia.com for further assistance
Pathetic service
I have received an order 4 days back and the fit is not good. I have tried returning that order everyday but did not get option to proceed. Called on the customer care, every time they says that executives are busy we will call you back. They call back no body speaks and disconnects the call in 4-5 secs. I connected on chat and they are not able to help me to return the product from my end. Automated replies are there. I am not gonna use this app ever in future, not because of products but customer service. As a solution they asked me to uninstall and reinstall the app. After doing that nothing is there is “my orders” section.
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Response from developer
Hi, We are sorry for the inconvenience caused. Kindly share your concern at grievance@clovia.com for further assistance
Return issue … poor service
I want to exchange my product but they didn’t accept it through call or mail as their website is not working for more than 1 week and when I try to reach them they just make excuses … their agents are also helpless as they only pick calls but didn’t helpful … Never ordered from this site and we pay for the product but their behaviour is like they send them for free and no response for return or exchange … It’s not cheap product I’ll I spent 500 for 1 bra and they are like tried it after 1 day , uninstall the app and then install it etc etc but didn’t accept the return request through mail or WhatsApp
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Response from developer
We are sorry that you feel this way. Please do share your feedback along with your contact details at grievance@clovia.com and our team will reach out to you at the earliest.
