Clovia - Lingerie Shopping App appears to be a legitimate app. The AppsHunter Legitimacy Score for Clovia is 83 out of 100 points across 7 verification signals from App Store and developer data.

Clovia User Reviews

Name: Clovia - Lingerie Shopping App
Rating: 4.61712 (29947 reviews)

Clovia - Lingerie Shopping App

Purple Panda Fashions Private Limited

🌟 Lifestyle

🛍️ Shopping

Customer Experience

Positive experience30.4% of reviews

Neutral4.3% of reviews

Negative experience65.2% of reviews

~ Based on 23 written reviews from the US App Store.

Is Clovia Safe?

Clovia - Lingerie Shopping App appears safe based on user ratings. AppsHunter Safety Score for Clovia is 92/100.

This assessment is based on 29,947 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.3% of ratings point to a safe experience

6.4% of ratings suggest some concerns

2.3% of ratings point to a risky experience

~ Based on 265 App Store ratings for Clovia.

Is Clovia Legit?

Clovia - Lingerie Shopping App appears to be a legitimate app. AppsHunter Legitimacy Score for Clovia is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Excellent!

Clovia is my go-to destination for my innerwear and sleepwear needs. I am a long-time shopper from Clovia and have always been very satisfied with the quality of the lingerie as well as the fit. Not only is their collection really beautiful with so many prints and designs, but also the quality of the garments is indeed excellent. And the prices are attractive and reasonable with good offers. I also like their packaging. I would absolutely recommend Clovia.

Ritun Debnath

2 years ago

Response from developer

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

You will wait for eternity and more but will still not get the products

I have been a Clovia user for more than a decade purely because of their quality. However they have recently reached a new level of low. Their quality has dwindled over time and their logistics issue will make sure that you will NEVER EVER RECEIVE your order!! Don’t make the mistake of writing to their cm care or so-called grievance redressal as they cannot read. You will receive multiple annoying calls but no resolution and no product. Your money will be with them as well and you’ll be made to run behind them begging to return YOUR HARD EARNED MONEY. So save urself the energy and DO NOT BUY FROM Clovia.

4677535468856454

2 years ago

Response from developer

We are sorry for the inconvenience caused. Kindly send the order ID at grievance@clovia.com and we will surely try to solve the same.

Worst customer support

Its been more than 15days I have initiated a return request but it was not picked up yet. Contacted support via chat for which the agents keep on saying “We have updated the ticket on priority, sooner your order will be picked up”. Till date have contacted your team multiple times but none reached out for pickup. I used to like this brand quality but now I am quite disappointed by the service they provide. I am tired of chatting/calling you people, never using nor suggesting this brand for anybody else.

GentleBee02

2 years ago

Response from developer

We are sorry for the inconvenience caused. Kindly share your concern along with the order ID at grievance@clovia.com and we will surely try to solve the same. Please help us with the details to solve the issue.

Refund issues

have been worried for the last 12 days about my pickup but you people do not care nor are you able to take any action till now. Now I don't care if you take your product back or not, but I want my refund. This is a very useless company, I made a big mistake when I purchased a product from Colovia. Absolutely a bad product! For the last 12 days, I have been sending daily mails and calling you people, but you people are so shameless that you people do not care. A good business has been made of robbing people. If I had gone to your site and read the reviews first, I would never have ordered a product like this. But you people will not feel any shame. Close this site of yours, you people are nonsense. Give me my refund as soon as possible.

Akshi@🙏🙏

2 years ago

Response from developer

Dear Customer, We are sorry for the inconvenience caused. Kindly share your concern along with the order ID at grievance@clovia.com, so that we can get the same checked, we will surely work on this because this is not the kind of experience we want to give our customers.

Inconsistently Great Products

Clovia is a hit or a miss. If a great product is delivered to you, it’s amazing! The cost, the quality is superb! But you can’t expect the exact product to be delivered if you reorder. It’s strange, but true. The exchange or return is a highly tedious and not a recommended option. The whatsapp support team appears untrained on most occasions. Only initiate a chat if you have the time and patience to deal with slow and incompetent service. The call support isn’t very helpful either. Promptness isn’t their forte and they have made that very clear on several occasions. I hope the team considers this as a feedback.

AditeeXR

2 years ago

Response from developer

Dear Jyoti, We are sorry for the inconvenience caused. Kindly share your concern along with the order ID at grievance@clovia.com in case your issues are not yet solved and we will surely work on the feedback for our support team because this is not the kind of experience we want to give our customers.

Horrible Experience

DONT’T BUY from them. They are number 1 cheaters. I ordered a product which was under offer and non returnable item and I ordered the size which fits perfect for me but when I received their product, I was shocked to see that it was of a child’s size. Even After multiple calls and requests there is no solution as they simply refused to exchange it. Nowhere they mentioned that the product can’t be exchanged it was only non returnable. Horrible experience and I suggest people to not to fall for their offers. They are just disgusting with a disgusting team running this filthy online scam company

MANISHAAS999

2 years ago

Response from developer

Dear Jyoti, We are sorry for the inconvenience caused. Kindly share your concern along with the order ID at grievance@clovia.com, so that we can get the same checked, we will surely work on this because this is not the kind of experience we want to give our customers.

Page won’t load

When choosing the filters the app gets stuck on loading page
Just loads and won’t do anything
Have been having this issue for a month now
Tried uninstall and reinstall still no go

Vani allaboina

2 years ago

Response from developer

The inconvenience caused to you is deeply regretted. Try to clear the app data and cache. Also, please make sure that the device is connected to the internet. If nothing works, please share the registered mobile number, device details and service provider details at grievance@clovia.com.

Not providing customer support is a scam too

I had ordered 3 products from Clovia, they sent me one wrong product. I didn’t receive the one which was the costliest. Tried reaching out to them on WhatsApp, even their bot doesn’t reply. Then suddenly after hours some executive replies and even terminates the conversation saying you were not online even if you reply within a minute. Then tried calling, waited for a long time, no one picked the call, then I requested a call back, no one called back till date, it’s been 4 days. Then I also sent an email, and yes you guessed it right, no reply to my email also for 4 days! No I am trying to put a review here, if I don’t get the solution for this, I’ll be escalating it to the consumer forum! Will also be putting a review on social media!

The glorious purpose

2 years ago

Response from developer

Dear User, We are sorry for the inconvenience caused share. Kindly share your concern along with the order ID at grievance@clovia.com, so that we can get the same checked, we will surely work on this because this is not the kind of experience we want to give our customers.

Worst exper of Skivia shopping

I found skivia’s customer service to be the worst one! I placed and order through their site about 20 days back. And till date I have not recipes my product! When they send me a feedback mail for my product then I know that according to them my order has been delivered (for which I neither received mail nor sms, nor the product!)
When I wrote to their “customer Delight Team” I was just given a ticket with 24 hrs-48hrs assurance. Guess they clock has broken because it’s been 72hrs and didn’t heard back from their “Customer Delight Team”.

Roy@17

2 years ago

Response from developer

Dear Roy, We are sorry for the inconvenience caused share. Kindly share your concern along with the order ID at grievance@clovia.com, so that we can get the same checked, we will surely work on this because this is not the kind of experience we want to give our customers.

I faced very bad experience

Worst service ever. They cannot deliver the product even after a month and they do not even bother if we call and complain on the same they just tell it will be resolved after 1 and half month i asked them i do not want your products refund my money and then there also arises a issue i asked them to refund it to my orginal payment way because i do not want to shop with this worst service so they said okay and now they just credeted to clovia and not to my orginal payment method. Very poor and bad service.

poo kushi

3 years ago

Response from developer

Hi, We are sorry for the inconvenience caused. Kindly share your concern at grievance@clovia.com for further assistance

Pathetic service

I have received an order 4 days back and the fit is not good. I have tried returning that order everyday but did not get option to proceed. Called on the customer care, every time they says that executives are busy we will call you back. They call back no body speaks and disconnects the call in 4-5 secs. I connected on chat and they are not able to help me to return the product from my end. Automated replies are there. I am not gonna use this app ever in future, not because of products but customer service. As a solution they asked me to uninstall and reinstall the app. After doing that nothing is there is “my orders” section.

Ms. Mishra

3 years ago

Response from developer

Hi, We are sorry for the inconvenience caused. Kindly share your concern at grievance@clovia.com for further assistance

Return issue … poor service

I want to exchange my product but they didn’t accept it through call or mail as their website is not working for more than 1 week and when I try to reach them they just make excuses … their agents are also helpless as they only pick calls but didn’t helpful … Never ordered from this site and we pay for the product but their behaviour is like they send them for free and no response for return or exchange … It’s not cheap product I’ll I spent 500 for 1 bra and they are like tried it after 1 day , uninstall the app and then install it etc etc but didn’t accept the return request through mail or WhatsApp

Dipshikha dey

3 years ago

Response from developer

We are sorry that you feel this way. Please do share your feedback along with your contact details at grievance@clovia.com and our team will reach out to you at the earliest.

Unprofessional and pathetic customer care service

I had to exchange one of my product. No one turned up w/I the stipulated time and I had to follow them up several time through mail. No one came to pick up even after a month. They just refunded the amount without any intimation. No customer would follow up with the customer care for more than a month for the sake of refund. I once again put them a mail asking for a satisfactory resolution. As expected no one replied back.
“Chat with us” in the application never works.

N.Naga.3

4 years ago

No order ID - Prepaid

Placed an order today and prepaid as well, still no order ID provided. The app says no order placed and even doesn’t recognise the user. My order is still showing in the cart. The customer service is worst no response from them . Please refund my money .
Never ever shopping with Clovia. This was my first and last time with you.

nam gupta

5 years ago

Response from developer

Hi, please share the details of your issue at help@clovia.com so that we can look into it & assist you in the best possible way.

No customer support

I have placed my order on 25-5-2021 and its now 2 june and its not even dispatched. No one is picking up call.
DO NOT BUY FROM THIS SITE.
HIGHLY DISAPPOINTED

jgfx,jgfut

5 years ago

Poor customer support after sales.

Unprofessional dispatched team , miscommunication and result delivered wrong items.

Arjinder Singh

5 years ago

Clovia feedback

I must say the clovia Customerservice team are efficient effective and care to listen. Didn’t even take the executive’s name who took my complaint for refund not reflecting in my wallet but I’m sure she knows she’s doing good job👍🏻.
Clovia may not have all tech advantages like other sites. What they do have is a good team, good product line at decent prices.
I’m glad I shopped with clovia. Thankyou 😀

vibz s

6 years ago

Response from developer

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

Best in price, handsdown!

I have been using clovia for above a year now. They always have offer running. So in 1000 bucks you get products worth 3k to 4k. And I am not exaggerating. And never have a seen a compromise in the quality.

Plus extremely careful , seemless and early delivery even when lockdown was there.

I would highly recommend clovia for all your comfort wears. Kudos to the team!

Miss insen

6 years ago

Response from developer

Thank you for your encouraging words.

Very disappointed

My first purchase from clovia... its been 10 days and still.. they didn’t even dispatch it.. and i hv been sending mail.. no one responds .. now im regretting for this purchase. If there is any issue atleast they should address it and respond to mails... seriously stupid customer service . Sorry guys i could have given 0 star but... the least i could give is 1 😕

twinkle chowdary

6 years ago

Response from developer

Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at help@clovia.com and we promise to get this resolved quickly.

No customer service

Placed order on June8th and got notification that i will receive my order on 16th.. then received email apologizing delay.. i am leaving country on 20th and tried contacting them via email, fb message, phone calls, instagram.. no one available.. lastly got revert on fb that they will try their best.. i said i need firm answer else i will cancel my order and will buy from somewhere else.. they said they dont know.. Dear Clovia, then who will know if you dont know?? Pathetic answer.. Very disappointed!

Nazxgh112