The worst app ever
I have returned the product then they refunded of one product and another one was picked, but no refund, and then later I have tried to login again to my account was inactive login activity like account disable, then I contact to customer care one of the employee Neha. She said me that because of one incorrect written peacock, because of that reason, the account is banned and in that wallet, my amount was there and the another product was also picked up, but then I did not got the amount and the amount has not received the pick up has been done. Then the Krishna was not at all responding and she was not even raising a complain.
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Response from developer
Hi, Sorry to hear about your experience. We request you to share your order number with us at grievance@clovia.com. Our team will review the matter and get back to you at the earliest with an appropriate resolution. Thank you for your patience and cooperation.
Get my refund fast
You don’t even deserve a star
Such a bad service, placed for return request almost 2 weeks back, the product was also picked up but not received a single message regarding refund, contacted the customer service last week and the person told me to wait for 3 days, again contacted today then she( the customer service person) said that the refund was done from there side where I get no notification on refund
On asking about it she send me a mail, my question is why didn’t I received any mail if the refund was done, im sure she was lying since it shows that the refund will be done after the product get in the warehouse
I want a proper information about my refund
Such a bad service, placed for return request almost 2 weeks back, the product was also picked up but not received a single message regarding refund, contacted the customer service last week and the person told me to wait for 3 days, again contacted today then she( the customer service person) said that the refund was done from there side where I get no notification on refund
On asking about it she send me a mail, my question is why didn’t I received any mail if the refund was done, im sure she was lying since it shows that the refund will be done after the product get in the warehouse
I want a proper information about my refund
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Response from developer
We are sorry for the inconvenience caused. Kindly share the order ID with us at grievance@clovia.com, and we will surely try to solve the same.
Frustrating Returns Zero accountability Customer Service Ruins It
I had one of the worst experiences with Clovia.
My order was delivered late by almost 10–12 days.
I filed a return request the same day it was delivered, and the products were picked up after another 10 days of waiting.
Since then, no update on the return and no refund.
When I contacted customer support, they kept asking me to provide proof that I handed over the products to their delivery partner. Is it really the customer’s responsibility to update the brand about a successful pickup when it’s their own logistics team handling it? Every time I email, I get the same copy-paste response asking for SMS or email proof.
Never going to order from here again and would not recommend. Products are good, but these kinds of experiences frustrate customers. Good products are a waste when you don’t value the customer and the overall shopping experience.
My order was delivered late by almost 10–12 days.
I filed a return request the same day it was delivered, and the products were picked up after another 10 days of waiting.
Since then, no update on the return and no refund.
When I contacted customer support, they kept asking me to provide proof that I handed over the products to their delivery partner. Is it really the customer’s responsibility to update the brand about a successful pickup when it’s their own logistics team handling it? Every time I email, I get the same copy-paste response asking for SMS or email proof.
Never going to order from here again and would not recommend. Products are good, but these kinds of experiences frustrate customers. Good products are a waste when you don’t value the customer and the overall shopping experience.
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Response from developer
We are sorry for the inconvenience caused. Kindly send the order ID to us at grievance@clovia.com, and we will surely try to solve the same.
Incomplete Delivery and Poor Service
I had ordered 6 items, but only 3 were delivered. I also mistakenly entered the wrong mobile number for exchange/delivery, and despite informing customer service multiple times (4–5 follow-up calls), the issue is still not resolved.
It has been over 1.5 months, and the exchange/return for 2 items is still pending. The only response I receive is repeated apologies with no action. This shows a lack of accountability and very poor service standards.
This experience has caused me great inconvenience, and I have lost trust in the platform. Unfortunately, this will be the last time I make any purchase here.
It has been over 1.5 months, and the exchange/return for 2 items is still pending. The only response I receive is repeated apologies with no action. This shows a lack of accountability and very poor service standards.
This experience has caused me great inconvenience, and I have lost trust in the platform. Unfortunately, this will be the last time I make any purchase here.
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Response from developer
We are sorry for the inconvenience caused. Kindly send the order ID to us at grievance@clovia.com, and we will surely try to solve the same.
Pathetic store
I ordered two items from clovia and it wasn’t delivered to me for one long month , i called them again n again regarding the same and everytime they asked me to wait wait and wait..and did nothing. I told them to atleast cancel and refund if they r unable to get it delivered but no luck they again asked me to wait..so still m waiting and its one month since i placed the order. Till now neither i received the products nor the refund..nowdays when we have so many options to order things online how can one be so pathetic and unprofessional.. anyways plz think twice before ordering anything from clovia. Coz if it gets stuck for any reasons u wont be getting the product or the refund..
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Response from developer
We are sorry for the inconvenience caused. Kindly send the order ID to us at grievance@clovia.com, and we will surely try to solve the same.
