CNCT · DOO

CNCT keeps your customer experience in your pocket. Manage conversations, stay in sync with your team, and act on customer needs, anytime and anywhere. CNCT is the mobile app for teams using the DOO platform. Sign in with the account your company gives you. With CNCT, you can: • Answer customers on several channels (WhatsApp, Instagram, and more) from one inbox. • Get notified about new conversations and company announcements. • Assign conversations, set status, priority and labels, and snooze until later. • Keep teammates aligned with private notes on every contact. • Send photos and voice notes, and see Instagram story replies, mentions and videos. • Follow up on tickets and today's bookings. • Track your team's performance with insights. • See your team's floor on your home screen with widgets: open conversations, who's online and the busiest inboxes. PERFECT FOR: • Teams handling customer inquiries across multiple channels. • Businesses that need to stay responsive while on the move. • Managers who want real-time visibility into customer conversations. • Any organization aiming to improve response speed and team collaboration. FEATURES: • Unified Inbox – Every channel, one place. • Smart Notifications – Never miss a customer moment. • Team Collaboration – Private notes, assignment and seamless handoffs. • Organization Tools – Statuses, labels, priority and snooze. • Tickets, Bookings and Insights – The whole workspace on the go. • Home Screen Widgets – Your team's floor at a glance, on iPhone, and iPad. • English and Arabic. Transform how your team delivers exceptional customer experiences. Download CNCT and keep your customers at the center of everything you do.