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Co Reviews: Is It Legit?

Co-operators Benefits Now®
Co-operators Benefits Now®
The Co-operators Group Limited
💰 Finance
🏥 Medical

Customer Experience

Positive experience57.8% of reviews
Neutral11.1% of reviews
Negative experience31.1% of reviews

~ Based on 45 written reviews from the US App Store.

Is Co Safe?

Co-operators Benefits Now® appears safe based on user ratings. AppsHunter Safety Score for Co is 96/100.

This assessment is based on 2,060 user ratings, with an App Store average of 4.8/5.

Safety Analysis

98.1% of ratings point to a safe experience
1.4% of ratings suggest some concerns
0.6% of ratings point to a risky experience

~ Based on 2,060 App Store ratings for Co.

Is Co Legit?

Co-operators Benefits Now® appears to be a legitimate app. AppsHunter Legitimacy Score for Co is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Martine

Vous êtes une très bonne compagnie et facile de soumettre des demandes et vous êtes très rapide pour le remboursement…merci beaucoup
Mmarparad

Response from developer

Merci beaucoup pour vos bons mots. Nous sommes heureux que vous trouviez les demandes faciles à soumettre et les remboursements rapides.

Direct billing

Most companies are not able to direct bill for benefits
6A6 Pack Achievement

Response from developer

Thanks for your feedback. Direct billing depends on the provider and your plan, so the app doesn't control it. We've shared your comment with our team. If you'd like to check which providers can direct bill under your plan, our support team can help — 1-800-667-8164 or group_client_services@cooperators.ca.

Efficient

Co-operators always responds to claims or inquiries right away. Appreciate that.
FFhhfryg

Response from developer

You're welcome, and thanks for the rating and review,

Amazing

Amazing! Fluid and love the service. Nimble
AAKhan-AKhan

Response from developer

We appreciate the feedback - thank you.

Claims

Excellent product. Easy to use app.
KKitsLR

Response from developer

Thank you for the kind words and for taking the time to leave a review. We're glad to hear the app is easy to use and meeting your needs — it means a lot to the team.

Easy to use app!

Very user friendly and beautifully designed!
TTombradywins

Response from developer

Thank you for the wonderful review! We put a lot of care into making Benefits Now both easy to use and pleasant to look at, so it's great to hear that's coming through for you.

Screenshots

This is a very easy and helpful app and we’ve been happy with the benefit program and customer service we receive. However, given we do everything on our phones, the fact that we can’t take screenshots anymore is really annoying. It means we need to wait until we are on a laptop and this delays our submissions and payments.
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Oonegreatsmile

Response from developer

Thanks for the great review and for the honest feedback! Just to explain — screenshots are disabled by design to help keep your confidential benefits information secure. We know that can be frustrating when everything's on your phone, so we've shared your comments with the team to explore ways to make mobile submissions smoother.

Slick!

This app delivers on ease of use, timeliness and is pretty to look at!
SDSarah Dawn D

On line app

Very helpful and supportive, especially the submissions are very simple and fast
HHUBAQAI

Review

Very easy to use and navigate around the app
RRedlion#44

Love this app

This app is so easy to use and they respond so quickly. It’s great!
JJenna23413

Awesome and easy app

This app is so easy to use. Make claims or checking things easy.
T0Troy B 0603

Stellar!

Really good and easy app. User friendly. Barely lags, and if it does its because of internet, not the app itself. Can submit claims in an instant and easy process to do so.
MMariaJi94

Great app

Easy to use and submit claims in just a few minutes.
RRJR2593

New redesign is great!

The redesign makes the app much easier to use and see what coverages are available. Very responsive and has all the information I need at my fingertips.
Ddmforshner

Refresh Looks great!

I really like the updated look and feel of this app! Submitting my health claim was super easy and fast and I like that I can add my drug card to my wallet. I also found my benefit maximums pretty fast compared to my husband’s provider. I see all the negative (and old) feedback and wanted to say I haven’t had any login issues for years! Great and easy app now!
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LLivTheArtist

Ask a Question

The ask a question option in the menu sends you to an external website. Once you hit the Continue button, a page loads dealing with personal information. Unfortunately, the entire page isn’t visible on my phone, even when I try to scroll down. I therefore cannot continue beyond this point. Very frustrating.
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FFatkat62

Response from developer

Thank you for your feedback. We appreciate you bringing this to our attention. The issue has now been resolved, and the app should now be functioning as expected.

Benefits Now update

Excellent update. The updated look and feel is modern, clean, and easy to use. Navigation is intuitive and is quick and easy. Great update!
Rritchmobinson

Fix it NOW!!

TERRIBLE APP CANT SUBMIT A CLAIM ITS FULL OF BUGS
Kkshbssh

Unusable

Welcomes me to the app with a pop-up and logs me out simultaneously. If this is indicative of the type of support, it does not bode well for future cooperation… Plus the number of reported issues with the length of history shows a lack of customer care/support. I’m disappointed.
AAcadian96