Poor Support for Co-Taskers
When a customer causes a problem, support simply tells us to contact the customer. However, when workers make mistakes, they are quick to hold us responsible. This feels unfair. Workers deserve proper protection and support, not just fees being collected from every task.
Null wertschätzung für die zu leistende Arbeit
Fernseher wall mount
Great people !! Get any task done
Got scammed twice, no one reported for work
Super useful
Age limits
Extremely Disappointing Experience
Response from developer
Thank you for your feedback, and I’m sorry that you feel this way. I want to assure you that we do not accept unfair treatment of our members. Payments are typically processed through our secure payment system, and you are never obligated to make additional payments. However, if you choose to pay in cash, unfortunately, we have no control over it, as contractors work independently. Tasks are usually completed at very affordable prices, and we’re truly sorry that this was your experience. Our team is always here to help and support you, and I can assure you that we have taken your concern seriously, doing everything possible to address it. If you feel our solution was not sufficient, please reply to the same ticket, and our team will continue working on it until you are fully satisfied. In the future, we strongly recommend not paying in cash and only releasing payment through the platform after the job is completed. I hope this addresses your concerns. Let us know if there’s anything else we can do.
Finanzamt
Missing Message Access Customer Service
To my surprise, the customer service team did not have access to my conversation with the painter, despite in-app guidance instructing users to communicate solely through the app. As a result, I had to manually email portions of our exchange and supporting evidence, making the process unnecessarily cumbersome.
While the dispute remains unresolved, enhanced access for customer support to in-app communications would greatly improve the efficiency of addressing cases.
Zeitverschwendung
Response from developer
Danke für dein Feedback. Allerdings gibt es ein Missverständnis. Schon in der App-Store-Beschreibung, bevor du die App herunterlädst, machen wir deutlich, in welchen Städten wir aktiv sind. Außerdem fragen wir beim Registrieren, bevor du deine Daten hinzufügst, nach deiner Stadt und informieren dich, wenn deine Stadt nicht zu unseren Standorten gehört. Es tut mir leid, dass du das so siehst, aber du kannst gerne alles, was ich erwähnt habe, noch einmal überprüfen.
This app is a lifesaver!
Das richtige Platform
If money transfer options would work…
The user support in the other hand is super fast and very friendly.
Response from developer
Thank you for your feedback. Payments on the platform such as Visa, Maestro, Master card, Klarna Sofort, Giro Pay usually work smoothly, however, an issue can happen sometimes from the user's bank, such as an authentication issue, etc. For that reason we offer alternative solutions such as wire transfer to help with such situations. We will be always working to try and improve the payments and hopefully to include PayPal. We apologise for any inconvenience this might have caused. If it's not too much trouble, please feel free to reach out to us to support@co-tasker.com with further details about the issue and what kind of bank/card you are using, so we can check the possibility to solve it as soon as possible. Thank you again 😊
Sehr guter Service
Best in Berlin
Super
a safe place to look for help.
Special thanks to Linda!
Will definitely use the platform again.
Life saver for expats or people living alone
The chat feature is quite buggy
What i mean by buggy- i sometime don’t get any notifications for new messages; the count badge is randomly disappearing and new content only loads if i enter the chat thread; if i want to know if anyone replied to my chat thread i’vr got to enter messages, click on the thread and only then the messages load, in any are available - no badge increment, no notification.
Response from developer
Hello, thank you so much for your great feedback. In the new update, we have implemented a new chat system with many improvements. Feel free to update your app to the latest version and check it out :) Hopefully, this time you won't face any of the problems mentioned. If you continue to face similar problems, please send us more details to support@co-tasker.com and we will make sure to fix it as soon as possible.
