Customer Service
I’ve been trying for 3 days to speak to an agent regarding issues with unlimited delivery. No success. All I get is the AI assistant which is unable to help me.
Need real people to respond to issues.
Need real people to respond to issues.
The jacket should add a bit of glamour to my outfit!
Just hoping it arrives on time!
Quality and delivery
High quality clothes. Love everything about it. Delivery is very quick . App is easy to use
Dr
Quality
Easy to use
It’s easy to surf the app so the purchase was easy to make. I also love the discounts Coast offers and the delivery methods.
Easy and fast checkout
At last a website that doesn’t make you open an account, you can be a guest and not have to sign up. Hopefully I don’t get junk mail too
Used to love Coast…
…but in the past year they have made changes that have tanked the user experience. Trying to figure out returns to all the vendors instead of 1 place is like being told to crack the da Vinci code, the VIP membership now only works for Debenham’s, and communication with customer service is a nightmare; it takes ages to get a response & they often only half answer then close the case and ask you to rate the experience. The member portal isn’t great & can take you in a maze or a dead end depending on what info you’re looking for, it doesn’t properly track what’s been delivered, and when you do manage a refund, you’re sort of on your own trying to figure out what money refunded is for what items. Godspeed, people x
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Coast is not working
Neither the app nor the web want to log my account since couple of days ago until now and there’s no contact or customer service to solve this problem, I want to use it urgently,
I hope someone solve this ASAP or reply my message.
I hope someone solve this ASAP or reply my message.
Mauz1
Not happy that the only way to receive Free Delivery is to become a Coast VIP member. I’m sure Coast could afford to do better.
App order
I had to order it on the main website and leave it in my basket and log into the app as I was unable to add anything in the basket via the app itself.
Great fashion
Love the styles and choice can usually find what I’m looking for.
Website sticks a bit
Website sticks a bit
Gorgeous quality dresses
Ordered 3 dresses and they arrived the next day. Lovely quality and just what I was looking for.
Complain
Really bad customer service because after returning the clothes to the company, they don’t refund any amount of money they like for any reason.
Coast Fashion
Tried all day to request a return.
The app failed every attempt for me to process a return. No information if the app fails to process a return. Not happy the item is too small.☹️
The app failed every attempt for me to process a return. No information if the app fails to process a return. Not happy the item is too small.☹️
Great sale - fast service
I supply clothes for my daughter who has a very hectic corporate job with loads of events to attend.
Thus no time to shop.
Coast are very efficient at delivery and a no nonsense return system. There is an amazing choice of clothes especially occasion wear.
Thank you Coast for your efficient service, great choice, and brilliant sales.
Thus no time to shop.
Coast are very efficient at delivery and a no nonsense return system. There is an amazing choice of clothes especially occasion wear.
Thank you Coast for your efficient service, great choice, and brilliant sales.
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Bought next day delivery and 10 days later no delivery
I actually will never know about the products since it’s the first time I ever ordered and I never received the clothes. Worth nothing that I paid for the premium subscription to het next day delivery, 10 days later still no package in sight! Customer service saying that they want me to wait until it’s been late for more than 14 days to declare it lost and potentially send a refund! My point is I needed the clothes before which I why I paid for next day delivery! It was for an occasion. Anyway won’t order again!
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Rubbish!
Spent all evening choosing dresses. App wouldn’t accept payment. Checked all my personal, delivery and card details. Everything was correct. Tried different cards and combinations. Couldn’t get past “payment error “ . Ordered dresses from elsewhere. What a wasted and frustrating evening. The app’s rubbish, won’t be using again, have deleted.
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Survey
I spent time filling in your survey three times and it did not submit. The app otherwise is great.
My second marriage I wore a coast dress and everyone loved the outfit including my husband who chose it for me. ❤️
My second marriage I wore a coast dress and everyone loved the outfit including my husband who chose it for me. ❤️
Great value for money
Very easy to use and great offers , especially app . Great value for quality clothing
Item didn’t arrive
Royal mail says it has been delivered, very hard to contact coast as no number ( only twitter/facebook) option:help with this item doesn’t really help, frustrating