CoCo Bubble Tea (Sunsetting) User Reviews

Top reviews

App Logs you Out

It’s funny how every time you click on “Order” or press the promo codes, the app instantly disappears and you are back on the home stream. The reward program on the app is not worth it too, you will need to order deals only on special days and they have very terrible rewards as well.

Useless app

Update: Almost 3 months later and it’s still not allowing you to place an order. Still waiting for a response from the company regarding the $30 they have basically stolen from me because I am unable to use the electronic gift card on my account. It cannot be used in store, only through the app. Something they do not tell you when purchasing it.
The app still does not allow you to select a store. I have a $30 gift card loaded to my account. It will not scan at the store near me and needs to be used through the app thus making it useless. Stop talking about the issue being fixed and actually fix it. Yes, I’ve removed and redownloaded it.
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Useless app

May 11, 2024: App still broken for everyone. Nothing being done by the company to fix it. —————————
March 3, 2024: got a pop-up saying the app was updated but it still does not allow ordering through the app. You click on Order and the map pops up to show locations on a map but can’t choose a store to place an order.
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This app is useless. You can’t place an order through the app. You click on Order and the map pops up to show locations on a map but can’t choose a store to place an order through the app. No 2FA and no way to add funds unless it’s $50 or $100.
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Useless app

May 11, 2024: App still broken for everyone. Nothing being done by the company to fix it. —————————
March 3, 2024: got a pop saying the app was updated but it still does not allow ordering through the app. You click on Order and the map pops up to show locations on a map but can’t choose a store to place an order. —————————
This app is useless. You can’t place an order through the app. You click on Order and the map pops up to show locations on a map but can’t choose a store to place an order through the app. No 2FA and no way to add funds unless it’s $50 or $100.
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Useless app

May 11, 2024: App still broken for everyone. Nothing being done by the company to fix it.
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March 3, 2024: got a pop saying the app was updated but it still does not allow ordering through the app. You click on Order and the map pops up to show locations on a map but can’t choose a store to place an order. —————————
This app is useless. You can’t place an order through the app. You click on Order and the map pops up to show locations on a map but can’t choose a store to place an order through the app. No 2FA and no way to add funds unless it’s $50 or $100.
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Useless app

The app still does not allow you to select a store. I have a $30 gift card loaded to my account. It will not scan at the store near me and needs to be used through the app thus making it useless. Stop talking about the issue being fixed and actually fix it. Yes, I’ve removed and redownloaded it.

Won’t let me select store to order

I can’t even use the app to order on my iPhone

Cannot order

I cannot select the store to order. Not sure which update broke this function. But the app is useless now.

security issue

wont let me change my password

Useless app

March 3, 2024: got a pop saying the app was updated but it still does not allow ordering through the app. You click on Order and the map pops up to show locations on a map but can’t choose a store to place an order.

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This app is useless. You can’t place an order through the app. You click on Order and the map pops up to show locations on a map but can’t choose a store to place an order through the app. No 2FA and no way to add funds unless it’s $50 or $100.
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August 2022 update full of bugs

App is useless now. If you try to order it shows you a map and asks you to select a store, but there’s no way to select the store.

Useless app

This app is useless. You can’t place an order through the app.

You click on Order and the map pops up to show locations on a map but can’t choose a store to place an order through the app.

No 2FA and no way to add funds unless it’s $50 or $100.

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The app is pretty great no standing in line and can chose which store to pick up, it has all the items provided, easy to chose and order. The new update tho didn’t let me chose the store but I deleted and redownloaded the app which solved the problem so it’s not that big of an issue.

New Update

New Update doesn’t allow you to select store to place order!

App doesn’t work

Won’t even let me sign up. Asks for a code but never sends you the code. 110% Trash App.

Need apple pay

Please add apple pay support.

Trash

This app doesn’t work at all. I ordered through this app to pick up, but the store said they never received my order when I went to pick it up. I tried to contact the customer service in the app but it didn’t let me submit my request! Highly disappointed!! Now I have to contact my credit card company to cancel the transaction!!
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App is broken

App is horrible. Adding payment is broken. Trying to scan is broken. Have money in app and couldn’t even use it.

App not working

Can not submit message in Help. Kept getting could not submit your request.

APP DOES NOT FUNCTION WELL

I placed a pick up order on the app and I picked up the drinks. When I got home I realized I was charged twice. The “help” button on the app DOES NOT WORK AT ALL. There’s an option to submit a request but guess what? you can’t even submit it because there’s an error. I also tried filling out the contact form on the website but no reply or email. Coco’s support can not be contacted whatsoever, staff at the store was even worse. They just kept saying “there’s nothing we can do,” “you need to contact support.” How can we contact support when it doesn’t even exist??
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