Unpredictable
When it works, it’s easy and simple…until it glitches many times and then you can’t send invoices and nor can you look into the invoices historically. Very frustrating and I’m going to stop my DD.
Price is ridiculous now…
Just cancelled after using this for many years, when it was free and an actual bank account. It’s just a headache now. Just gone up yet another £2 a month and I STILL can’t get regular transactions in my linked personal account to auto-categorise when they’re the same ones every month. Still have to do them manually! Well I’ve had enough, the price doesn’t warrant the usage so I’m out…
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Unreliable cheap app.
It’s just been a constant headache since sign up. Firstly, it says Starling bank is supported but there was no option to add a starling account for open banking - so I had to open a support ticket. Resolved after a couple of days. Then try to integrate PayPal for invoicing, repeatedly get an error message, raise a ticket and I’m told it’s my iOS version that’s out of date - but I’m using the most current version, so it’s now been escalated. The app feels cheap and unresponsive and the desktop site is worse. I deleted an invoice on the website but it continues to show in the app, and won’t allow you to delete it from the app. It’s nowhere near as good as xero etc and I will be asking my accountant if I can change products.
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Impossible to cancel subscription
They make you jump through so many hoops and then you get a notification saying 'direct debit will be cancelled later today' but you still get charged. This is the first time I've ever felt compelled to take the time to review and app because it's such a total scam
Dan
Simple and easy to use. Can do all my invoicing easily on the go on my phone.
Glitches soon as log in
Very good and easy to use but soon as i log on i get error messages stating there been a problem with me request and to contact chat. You. Do this and go round in circles. Hopefully this can be sorted otherwise will be force to cancel my subscription
Will change review if it gets sorted
Will change review if it gets sorted
Ideal for Self Employed
Great app for invoicing and snapping receipts - connected to my bank seamlessly for all other transactions.
Multiple glitches in bank connections
I really really wish this app didn’t have issues with bank connections. I’m trying to resolve them. Started with just one bank and now several banks will not reconnect. I do ask on the help but just feel it’s going round in circles. If I can get this sorted in next few weeks I will raise my review as if the connections worked for me then this would be the absolute perfect app.
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Insane marketing spam
An incredible amount of marketing emails since creating an account.
Bank won’t connect, support won’t help
App worked fine until I tried to connect my Monzo bank account. I reached out to their support they were very unresponsive. Have been unable to use the app for a couple of weeks now and looking at alternatives.
Nice idea but unusable
Nice idea, could definitely see the benefit in using this app. The countless bugs make it basically unusable though. Impossible to change categories, constantly hit with “contact tech support” pop up. Kinda dated/ugly UI also.
Incredible
So far so phenomenal. Actually can’t believe how easy to use it is. I’ve messed up an invoice and it was so simple to amend. Linking to bank accounts is a dream. Woweee
Constant errors on trying to organise expenses and incomes
Constant errors on trying to organise expenses and incomes.
The message is always the same
‘there was an error completing your request, please chat to our support tream…’
I did and nothing…
The message is always the same
‘there was an error completing your request, please chat to our support tream…’
I did and nothing…
No Chase Bank
I still don’t know why many UK organisations still haven’t incorporated Chase Bank into their system. They are fully registered and regulated by the UK.
Please can you add Chase bank to your system please? Thanks.
Please can you add Chase bank to your system please? Thanks.
Great app but pleaaaase make these changes
I love Coconut. It’s my favourite invoicing app so far and the most well designed one out there in my opinion. Makes invoicing from your phone so simple, and tracking when client has received/opened invoice/invoice is overdue etc is all helpful.
Also great customer service - always quick and friendly.
Would love to see the below changes implemented:
- multi currency invoicing — this is the biggest one for me, I am having to use Coconut for my UK invoices and Xero for US/EUR clients. Yes, you can invoice the client in GBP and write an exchange rate in the note but that doesn’t work for me (also doesn’t work with the design of the invoice which emphasises the GBP total) - I want to be able to invoice the client in their currency at a consistent rate. I haven’t moved over entirely to Xero yet because I do prefer Coconut but I may do eventually, as I’d rather be able to invoice all my clients via one app and not be paying double fees for two apps when I could pay for one.
- Xero offer the option of editing your invoice email template, would like to see this introduced as I am having to manually edit them each time.
- would be really great to be able to choose others fonts or even upload a custom font to have more control over your branding.
- I prefer Starling’s business toolkit for their tax estimate, it gives a more accurate breakdown. Coconut also doesn’t factor in the personal allowance deduction to the estimate.
Also great customer service - always quick and friendly.
Would love to see the below changes implemented:
- multi currency invoicing — this is the biggest one for me, I am having to use Coconut for my UK invoices and Xero for US/EUR clients. Yes, you can invoice the client in GBP and write an exchange rate in the note but that doesn’t work for me (also doesn’t work with the design of the invoice which emphasises the GBP total) - I want to be able to invoice the client in their currency at a consistent rate. I haven’t moved over entirely to Xero yet because I do prefer Coconut but I may do eventually, as I’d rather be able to invoice all my clients via one app and not be paying double fees for two apps when I could pay for one.
- Xero offer the option of editing your invoice email template, would like to see this introduced as I am having to manually edit them each time.
- would be really great to be able to choose others fonts or even upload a custom font to have more control over your branding.
- I prefer Starling’s business toolkit for their tax estimate, it gives a more accurate breakdown. Coconut also doesn’t factor in the personal allowance deduction to the estimate.
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Response from developer
Hi there, Thank you for taking the time to share your feedback around our invoicing tool, this is super helpful and has been passed directly to our product team. We love hearing your ideas! In regards to your Tax Saving Suggestion, the figure you see here is based on the rate you have selected, along with the income and expenses from your transactions that have been categorised as business. You can amend the rate or even add a custom rate. The rate you choose should be reflective of what you want to 'set-aside'. Please feel free to reach out to the team directly at support@getcoconut.com if you have any further feedback or would like help with anything else.
Fine so far
Seams to work
Missing money
Hi all,
In written this as a 5 star review but when on reality is not , money when missing whiles doing a withdrawal, they asking 45 days to get you the money back , this is not good.
Very poor performance from them and staff as they keep sending you messages saying your founds are available and once you login into your account there is nothing,
If you need a bank account or any other services, i will advise you to find other company because this on dont really care about they costumers/clients.
Now im over here struggling with no money and a kid to feed , if you guys looking for a trusted company do you not choose them .
Im already waiting for almost 15days , and all they keep saying to me is that they waiting on PPS, when asked to passe me to they mangers, straight away it got refused and my chats unable to text them after 4/5 hours thats when they allowed me to text them back This situation still on going , and they now saying they will close my account in 2days
If you looking for a trust account, I personally don’t advise you, to choose them very bad
In written this as a 5 star review but when on reality is not , money when missing whiles doing a withdrawal, they asking 45 days to get you the money back , this is not good.
Very poor performance from them and staff as they keep sending you messages saying your founds are available and once you login into your account there is nothing,
If you need a bank account or any other services, i will advise you to find other company because this on dont really care about they costumers/clients.
Now im over here struggling with no money and a kid to feed , if you guys looking for a trusted company do you not choose them .
Im already waiting for almost 15days , and all they keep saying to me is that they waiting on PPS, when asked to passe me to they mangers, straight away it got refused and my chats unable to text them after 4/5 hours thats when they allowed me to text them back This situation still on going , and they now saying they will close my account in 2days
If you looking for a trust account, I personally don’t advise you, to choose them very bad
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Response from developer
Hi there, sorry to read you've had a negative experience. I won't be able to talk about your account in detail on the App Store, but I can assure you any chargeback initiated by us would be fully in line with financial guidelines & regulations and that we do our very best to avoid causing unnecessary disruption to both you and your business. I've spotted that you're in communication with our team and they're updating you with as much information as possible. I can assure you that this is a top priority for our team and we're hoping to have this resolved as soon as possible. We're here if you need anything else in the meantime.
Amazing! I feel so organised!
Thank you Coconut! 🥥
Fantastic tool
Revolutionising my ability to do my own bookkeeping. Love it!
A must have for freelance artists!
I’ve been using Coconut for three years now to keep track of my business finances and tax. The app has allowed me to link my business account and keep a running check on how much tax I owe in the following years Self Assessment. Love that it automatically categorises your expenses, but also has the option to manually select the correct category should it be something oddly specific to you. It’s made the finance / admin side of running my freelance business so much easier. Plus takes the stress off not knowing if you’ve put enough aside for the tax man or not! Really impressed with it and will be continuing to use it for the rest of my career. 10/10
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Response from developer
Fantastic! Thank you for taking the time to leave a review and for your amazing feedback, we loved reading this 🙌