The app is decent
I have seen a lot of feedback on the app. I understand that it is hard to follow everyone's request. Now I rate the app so that developer team gets encouraged to carry out requests. So far the app is the best for me, but I believe it can be developed further.
Thank you guys.
Thank you guys.
Dreadful Process /app
Dreadful process and customer experience. I have gone to the website to register a new card I have been given from the store. However, I can’t complete this process as it won’t allow me to enter the 17 digits on it. How does the work???? I have have also tried to retrieve my password but the app has now hung with a message saying ‘please wait’. Coffee1 this is a very disappointing experience.
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Card web fail
So app says go to website to register. New card has 17 digit number. Web says enter 10 digit code and if you have a new card with 17, register in new app. App says register on website. Website says register in app. App says register on website. Website says register in app..... aaaargh
Loon
Total waste of time. The new loyalty cards and the website say you can only register them through the app - the app says you can only register via the website. Ultimately neither works, so we all now have loyalty cards that don’t work. Yay! 😒 Back to Costa we go!!!!! 🖕🏻
This is rubbish
Why give out a card you cannot use.
Card
The number on the back of the card is not a ten digit number so is incompatible with the request on the website for a ten digit number...
Frustrating
Frustrating
Does not work!
Simply the app doesn’t work!!!!! 👎
Best Starbucks ad ever!
What a piece of trash!
Went into Coffee#1 today and asked to scan loyalty card. “Sorry, card no longer works, need the app. Can tell you what loyalty ‘cups’ you have but can’t add this purchase”.
Okay. Downloaded app. Keyed in card number and pin. “Not recognised, need to register online”. Did that weeks ago.
“Contact us”. Tried that, page comes up in app which fundamentally declares: “We’re the greatest software company ever...”. No contact phone or email. So no contact.
“Reset Password“. Entered email pressed send. App just sat there and did nothing.
Really is truly atrocious where not even basic app functionality is available.
Went into Coffee#1 today and asked to scan loyalty card. “Sorry, card no longer works, need the app. Can tell you what loyalty ‘cups’ you have but can’t add this purchase”.
Okay. Downloaded app. Keyed in card number and pin. “Not recognised, need to register online”. Did that weeks ago.
“Contact us”. Tried that, page comes up in app which fundamentally declares: “We’re the greatest software company ever...”. No contact phone or email. So no contact.
“Reset Password“. Entered email pressed send. App just sat there and did nothing.
Really is truly atrocious where not even basic app functionality is available.
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Change your Developer, because no one has ‘road tested’ procedures
OK, so you are handed a loyalty card at your local Coffee#1 Shop and you then have to download the App. Problem #1: You have to go the website to register the card. Problem #2: When you commence the registration process you are asked for the 10 digit number found on the reverse of the loyalty card. Umm, but there’s only a 16 (or possibly 17) digit number! The first 10 are not recognised, so it’s a fail...Really! What is the point.
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Useless
Was offered the option by the barista of an app to record my coffee rewards or to revert back to a piece of cardboard with stamps. I made the wrong choice ... can’t sign on to the app, it just hangs, doesn’t recognise my password, won’t let me change it. Have to rate it as 1 star to get the review published, deserves none
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Not usable until September
Forget this App until September.
Even then, you needs new card (not cardboard) it also has a scratch patch and a 17 yes 17 digit card number, also the App and the revised website. . . . ALL for a free coffee. Take look at Costa and find out how to do loyalty card properly.
Even then, you needs new card (not cardboard) it also has a scratch patch and a 17 yes 17 digit card number, also the App and the revised website. . . . ALL for a free coffee. Take look at Costa and find out how to do loyalty card properly.
Rubbish app
Nothing more to say
How to register?
I see from the other reviewer that he’s managed to register. Well, that’s great, although for the life of me I don’t know how. When you try to sign in to the app it asks for a username and password; neither of which seems to be available on the website! Well not where I’m looking anyway.
And what’s all the other stuff on this app? I just want to know how many free coffees I can get. I already have Messages, News, Videos etc etc. They’re unwanted space fillers, in my opinion.
R. Potter
And what’s all the other stuff on this app? I just want to know how many free coffees I can get. I already have Messages, News, Videos etc etc. They’re unwanted space fillers, in my opinion.
R. Potter
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Head scratcher
This is the most complicated and as a result useless app I’ve ever come across. Great coffee but miles behind on the app compared to the other chains. I just can’t use it!
What is the point of the app
Why have you posted an app that does not allow you to sign in and does not a
refer to coffee.
refer to coffee.
App isn’t for customers?
I’m guessing that this app isn’t for customers but for employees.
Dreadful user interface
Terrible design for something that should be highly straightforward to use.
If you’re unlucky enough to have the till attendant register your card then you won’t be able to register that card with the app because the unique card number is now in use! Very frustrating.
If you’re unlucky enough to have the till attendant register your card then you won’t be able to register that card with the app because the unique card number is now in use! Very frustrating.
Pointless for customers
Would make sense for customers to be able to check the loyalty card on the App as it’s not user friendly via the website.
But unfortunately the company only use the App for employees, so pretty much pointless.
But unfortunately the company only use the App for employees, so pretty much pointless.
Cannot log in
It makes you register the card online but then doesn’t let you log in on the app. Can’t get it to work
Why such a poor app for the UK’s Number 1?
Coffee#1 is my favourite coffee shop bar none, the best coffee, the most cozy coffee shops and comfortable seating, a better and varied choice of food.. etc etc..
Being streets ahead of the major chains like Starbucks, Costa and Nero, why oh why haven’t you got an app to match theirs?
I can’t log in, when I try the app freezes..what’s going on?..
Being streets ahead of the major chains like Starbucks, Costa and Nero, why oh why haven’t you got an app to match theirs?
I can’t log in, when I try the app freezes..what’s going on?..
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