Cogeco EPICO User Reviews

Name: Cogeco EPICO
Rating: 3.66667 (3 reviews)

Cogeco EPICO

Cogeco Connexion Inc

🎬 Entertainment

Customer Experience

Positive experience6.3% of reviews

Neutral4.5% of reviews

Negative experience89.2% of reviews

~ Based on 111 written reviews from the US App Store.

What users say

Summarized from real user reviews of Cogeco EPICO. Based on 3 reviews and a 3.7/5 average, it highlights the 5 positives and 20 negatives reviewers mention most about this Entertainment app.

Positive things

📱Works well on mobile devices when functioning
🌐Accessible away from home viewing (when working)
⚡Fast internet speeds available
👍Easy to use interface when operational
📺Ability to watch on multiple devices

Negative things

🐛Constant freezing and crashing
⏳Extremely slow loading times
🔄Requires frequent reinstallation
📵Non-functional outside home network
🎬Channels frequently won't load
🔌Casting/screen mirroring doesn't work
📱iPad and iPhone performance issues
🔊Audio delay and sync problems
🎮Poor remote control functionality
❌Outdated hardware (set-top box)
🌐Incompatible with Google TV, Roku, Tizen, WebOS
🔐Frequent forced sign-outs
⚙️Inverted subtitle controls
🎯Difficult navigation and content discovery
📊Pixelated video quality
🔄No Picture-in-Picture support
🗣️Missing French language support
🎬Playback controls barely functional
💥Crashes when fast-forwarding recordings
🚫Accessibility issues for visually impaired users

Is Cogeco EPICO Safe?

Not enough ratings yet to assess Cogeco EPICO.

Is Cogeco EPICO Legit?

Cogeco EPICO appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Cogeco EPICO is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Does not work

The Cogeco Epico app is Pure garbage. It does not open properly and does not allow me to access any of my recorder shows or live shows for a company that is supposed to provide entertainment. It has by far one of the most incompetent ones.

aaaallllllllhhhhhhhhggggg

a month ago

Response from developer

Hello, there! If this issue isn't resolved yet, please connect with us directly for support on any of our social platforms and we'll be glad to help! For more info, please visit https://bit.ly/4vASA9i . Thank you. - Sandra Cogeco

cant multitask + subtitles cant be removed

if you tab out what you’re watching will cancel which is pretty outdated to me definitely the app from cogeco with the least effort put into it i dont even think they take in consideration critics all i know is if it gets fixed ill change my rating also it would be great if i could watch things with my data instead of having obligation to be on a wifi and would be nice if an option is there to remove subtitles that are just hiding 1/5 of ur screen

Zauceeeeeeee

2 months ago

Response from developer

Hi, there! Thank you for your feedback! We'd like to help and address these concerns, so please connect with us directly in DM on any of our supported social channels. For hours of availability and platforms, please visit https://bit.ly/4vASA9i . Thank you! - Sandra Cogeco

Excellent TV Service

I love the guide line, simplicity and intuitive app.

AndreBTA

3 months ago

Response from developer

We appreciate your feedback, Andre! Thank you for your review! - Sandra Cogeco

Pire compagnie

Les poste bug tout le temps wifi très lent

Dndididbd

3 months ago

Response from developer

Si vous avez des difficultés avec l'application, vous pouvez rejoindre notre équipe technique au 1-800-665-3131 ou en clavardage ici: https://www.cogeco.ca/fr/soutien Thierry - Cogeco

Application inutile

On ne peut même pas l’écouter a distance

Fluffy Du

4 months ago

Response from developer

Il y a certaines chaines qui ne sont pas possible de visionner en dehors de la maison, mais il devrait tout de même y avoir du contenu de disponible. Nous avons un guide en ligne qui pourrait vous aider: https://support.cogeco.ca/hc/fr-ca/articles/360058066774-Puis-je-regarder-du-contenu-EPICO-en-dehors-de-chez-moi - Thierry

Ça fige !

Faut aimer les moments où tout fige chaque jours.

Sdaoust

4 months ago

Response from developer

Hello! We'd like to help and work to address these concerns, so please connect with us directly on any of our available social support channels. Please visit https://www.cogeco.ca/en/socialmedia for additional details. Thank you! - Sandra Cogeco

Épiçons app

Sans sous-titres pourquoi

paquet01

4 months ago

Response from developer

L'option de sous-titrage devrait être disponible sur l'application. Si vous avez des difficultés avec l'appli, vous pouvez rejoindre notre équipe technique et nous pourrons vérifier cela avec vous. - Thierry

Horrible

This is horrible. If we had any other choice of provider we would be switching. The box they make you get is horrible, we’re on our third box and still have to restart multiple times a week because half the functions just randomly stop working pretty much every other day.

I’d much rather be able to just run this natively on my Sony Google tv, but despite the box being android, and the app being available for android devices, they refuse to make a google tv compatible app. Why?!?! If it has something to do with licensing for the box manufacturer, good gawd that was a mistake, they should get out of that contract asap.

Seriously Cogeco, there is no point of having boxes anymore, the current box is letting your customers down anyway, just make an app compatible with enough devices and give people the choice of what they want to use. Seriously, forget the box, make the app for apple tv, GoogleTV, Tizen, WebOS and Roku and let people choose their preferred device! You could even give people a Roku stick or something if they really needed a streaming option.

Their previous TiVo service was way better, at least that box don’t randomly stop working every second day.

I brought my frustrations up to them a year or two ago and was told a major update was just around the corner, they were calling it Cogeco+ or something along that lines….years later and no major update has ever appeared and the box still sucks!

Honestly, if you have any other option for tv service at a comparable price, I’d look elsewhere.

MadScientistGuy

4 months ago

Response from developer

We appreciate your feedback and please know that it will be considered by our app development team for future updates. Thank you. - Sandra Cogeco

Problème diffusion ChromeCast

Depuis la mise à jour apple de mars 2026, l’application ne détecte plus les modules Chromecast. Pourquoi l’application n’est pas encore disponible pour diffuser en AppleTV…?

EricRicky

5 months ago

Response from developer

Nous y travaillons pour la diffusion. Si vous avez toujours des problèmes avec la diffusion par Chromecast, vous pouvez rejoindre notre équipe technique pour un suivi. Thierry - Cogeco

Sous-Titres

pas possible de mettre les sous titres hors fonction sur iPad. Même après avoir désactivé les sous-titres dans le menu Accessibilité du profil, tous les canneaux continue d’afficher les sous titres. HO je viens de faire un test surprenant. le menu est inversé. Si on active les sous-titres, ils disparaissent ha ha ha.

papiRG

6 months ago

Response from developer

Plutôt étrange comme bug, mais merci pour la note et le commentaire! Nous allons vérifier cela de note côté. Thierry - Cogeco

Garbage

Cogeco has failed big time with this app.
The TiVo system was a thousand times better.
Having to stream everything (including recordings)could have benefitted if it worked properly. But alas it does not on the provided hardware. All the reverse and forward functions barely work, and the step function is a joke.
The worst thing is the streaming of recordings where using multiple forward and reverse moves will cause the machine to crash.
And the remote disconnects quite often. What a pain.
If I could leave zero stars I would.

Very Mad and Very Disappointed

6 months ago

Response from developer

Hello! Those issues shouldn't be happening and we'd like to help and troubleshoot those problems further. Please connect with us directly for support in DM, on any of our social support platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco

Don't waste your time

If I could give this zero stars, I would. The app struggles to even open, let alone actually stream anything.

Skating_pts

6 months ago

Response from developer

Hello! That shouldn't be happening and we'd like to help and troubleshoot the problem. Please connect with us directly in DM, on any of our supported social platforms: https://www.cogeco.ca/en/socialmedia . Thank you! - Sandra Cogeco

App not opening

I just have a white blank screen on my iPad

Al007xyz

6 months ago

Response from developer

Hi, there! That shouldn't be happening, so please connect with us directly in DM on any of our social platforms for support, if this problem hasn't been resolved yet. Please visit https://www.cogeco.ca/en/socialmedia for more information. Thank you. - Sandra Cogeco

No PIP or out of home streaming

This app is terrible, you cannot stream outside your home network and this doesn’t have PIP so you can’t multitask

SparkyPs

7 months ago

Response from developer

Hi, there! Your feedback is appreciated! Please know that it has been shared with our app development team, and they will give consideration to these features for future app updates. Thank you! - Sandra Cogeco

Cc

Impossible d’enlever le ‘cc’

LucieV.

7 months ago

No PIP or out of home streaming

This app is terrible, you cannot stream outside your home network and this doesn’t have PIP so you can’t multitask

SparkyPs

8 months ago

Can be better

Lots of issues connecting with Chrome cast and audio delay is bad

Sdaoust

8 months ago

Expected better

I switched from virgin to cogeco. Downloaded the epic app won’t even let me sign up. I cast a lot from my phone and it’s a struggle to even connect half the time. Think I made a bad decision

Dukekidda

8 months ago

Trash

I’ve never written a review before this is my first review. It is so terrible that I had to say something. It won’t even load for me, just a blank white screen.

N/Adhbsgv

8 months ago

Avoid Cogeco

App is complete garbage (currently not even working). Cogeco system/user interface is garbage. Navigation (whether app or remote/tv) is clunky. Regret leaving my other provider. Cogeco is terrible.

ajeckler