I am a graduate student who was introduced to Coggle by one of my professors. In this particular class we use Coggle weekly as the entire class is made up of group projects. For months I have been loving it enough to buy a subscription, it seems to be a wonderful collaborative tool and works great…until it doesn’t. Recently my peers submitted a project we had been working on in Coggle, my input that I could see from my devices and that I had put hours of time and effort in to was missing! I should add that for all our other projects (that were completely functional for everyone, myself included) that my peers had used their FREE Coggle’s to create the map and this was the first time I created and invited them using my PAID account, I’ll say it again, their FREE account works properly and my PAID account did not work!! Not only does my information not show up on their devices, the point of a collaborative tool like this, but I am also unable to download the Coggle as a PDF or PNG file, which is what we need to submit our projects. I had to copy all of my Coggle information paste it into a Word document for submission making our project look disjointed, unfinished, and unprofessional. Speaking of unprofessional, I feel it is very unprofessional to not have better support services for customers who are paying for a service. I followed all the recommendations to fix my Coggle issue but nothing worked, there is no live person to speak with only communication for technical issues is via email, so now I sit and wait and hope to hear back. My professor who introduced me to Coggle is aware of the technical issues and is very kind allowing me to submit my portion as a word document, and that I have reached out to Coggle to try to fix the issue. It will reflect poorly on this company if I do not here back. I am a student at a large state university in the United States, you have probably gained multiple paying customers from this professor using it regularly with her students who are at levels of education bachelors through doctorate, that is a lot of good advertising, that you could lose if there is no follow through. I will gladly remove this review once I hear back from someone to assist me with my issues.
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