What happened!
Available items are reducing and delivery times are getting very long…..seems Cold Storage has given up on home deliveries
Terrible app
Downloaded the app for the first time and was going to submit Home For Christmas pre-order items but after 3 time consuming attempts at failing to receive the discount coupons (a totally baffling and inexplicable process) and not retrieving any coupon codes at all, totally annoyed and decided to ditch this app and buy from elsewhere.
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Limited product info
It’s my first CS online order & I found that the product info & picture of most of the item are too limited for me to feel confident in buying
Error 605
Why is there a Chinese notification when I tried to access the app via ShopBack? hmm… I have always been using Eng on my mobile. 哎呀，服务器太累了，休息休息一下(605).
Terrible design
The new apps is a nightmare for me now ordering my weekly online Cold Storage groceries. It keeps on giving me Chinese message that I have to switch to another shop but does not offer me way to select my store. I only have CS recommend. I am no longer able to choose Cold Storage shop.
I am so frustrated that I have stopped using the apps for my weekly shopping and switched to another platform.
It is so silly to use cheaper software solutions without proper understanding of shoppers preferences and habits.
I am so frustrated that I have stopped using the apps for my weekly shopping and switched to another platform.
It is so silly to use cheaper software solutions without proper understanding of shoppers preferences and habits.
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Great grocery shopping app
I like the app, comparable to Fairprice one. Range of stuff is good, with same day delivery slots (that’s fantastic offering).
What I would like is if Dairy Farm could merge all offerings from Giant and Cold Storage into 1, instead of telling shoppers that prices may vary (why do I need to care?)
Also an iPad app would be nice. I like the menu to be displayed on a bigger screen and in landscape mode, thanks. All that space but black bars at the sides is a big sigh. U can do better than Fairprice, come on.
What I would like is if Dairy Farm could merge all offerings from Giant and Cold Storage into 1, instead of telling shoppers that prices may vary (why do I need to care?)
Also an iPad app would be nice. I like the menu to be displayed on a bigger screen and in landscape mode, thanks. All that space but black bars at the sides is a big sigh. U can do better than Fairprice, come on.
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No show delivery
I ordered my items today morning around 10 plus and scheduled my order for 7pm-9pm tonight as i urgently need the item for tonight and that scheduled time is the only free time i have. At 7.10pm i checked my app and it shows Rejection reason: [Cannot reach customer]. I was at home since 5pm and not a single door bell heard or phone call received. I got my husband to call at around 8pm regarding this rejection matter and had to call twice because the first call was declined by the CS. During second call, was told by the CS staff that he will check with the delivery personnel and will contact us back. BUT NO RETURN CALLS AT ALL! It will not take so long for you to call your staff regarding this matter. Please have some urgency to your customer service line.
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Another useless APP from local smart people
Whenever trying to checkout it says delivery overloaded can cannot even select later delivery. Same items tried on website….can! No problem at all!! Then why need to use this app?? What you ppl in your mind?? Speechless
Poor customer service and missing order
Delivery window is fixed for 2 to 4pm. Items wasn’t delivered. Called the customer service to check and he promised to call back to update. Didn’t receive any call back from him. Tried calling the hotline again in the evening and was diverted to voice message. Emailed them but they didn’t respond with any investigation or update. A delivery guy arrived at almost 11pm with partial of the orders but declined him as there are frozen items which doesn’t seem to be in proper packaging to keep it in good condition. Was informed by the delivery guy to call the warehouse myself to check on the order. Called the customer service again the next day and was told that they will investigate within the day and respond to my full refund. They didn’t revert till today.
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Shopping Experience
This shopping app is very user friendly.
They need to buck up
Easy to use app but item availability is not captured correctly. More than a few occasions the items that were indicated as being available at the point or order and after purchase completion turned out to be otherwise. The customer service also leaves a lot to be desired. I asked for a refund on a carton of eggs in which half were cracked. I have sent four e-mails more than two weeks ago, and I am still waiting for an answer.
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Horrible service ! Never order from this app
half of my order was not delivered at all. The money was withdrawn for the entire order and they refused to return the money for undelivered goods! lost 30$ due to irresponsibility and disrespect from the app and their workers! I called them several times, no clear answer about the result! technical support 0 level . No help either! never order from this app! deceit and arrogance!! So disappointing
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Deserves ZERO star!
I have been a loyal user of CART ever since it started. All the while it has been reliable and good. This is the second no-show delivery in a week that was scheduled for 11am-1pm. First time round I called CS at 2pm and Angel promised to ask the driver to expedite the delivery…this was after it was an hour late. An hour later, I called Angel again and asked her to cancel the order as I have had enough of this waiting. She promised to cancel the order immediately and process a refund. 5 mins after the call, I received a text advising me that my order is out for delivery and expected time is 11am-1pm, when it was almost 4pm! What a joke! Then finally at 515pm the delivery arrived. When I asked the driver what happened, he said he just picked up my items from the warehouse an hour ago. So Angel flat out lied to me when she said she will hurry the driver and the order is on its way at 2pm when it was still sitting in the warehouse! IS THAT HOW YOU TRAIN YOUR CUSTOMER SERVICE STAFF. Lie to your customers to get them off your back when clearly the fault is yours? Today's delivery was scheduled for the same 11-1pm slot. It is now 330pm and there is no sign of it nor a courtesy call to say that it will be late! SO MY ADVICE TO YOU ALL IS TO TAKE YOUR BUSINESS ELSEWHERE COZ CLEARLY CART IS A SHAM!
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Terrible experience, won't use again
I used Cart for nearly a year and have ordered many times, but my recent experience has been nothing short of terrible. My order was delayed on the delivery date, and despite my efforts to confirm the delivery time with customer service line, my order was not delivered as scheduled. This caused a lot of inconvenience and frustration for me. On the following day, I reported the issue to customer service but did not receive any response or follow-up, despite calling five times and writing two emails. This experience made me realize how bad the customer service is, and it was very disappointing to receive such poor service despite being a loyal customer for nearly a year. When it finally arrived, two items were missing from my order, which was very disappointing. To make matters worse, when I received my watermelon, I found that it was cracked and had attracted a lot of bugs. I suspect that it was not properly handled and was thrown on the ground. Overall, I had a very unpleasant experience with this app and will not be using it again. The lack of communication and follow-up from customer service was very concerning and disappointing, and the quality of the products was subpar. I would not recommend this app to anyone. Hopefully, this review will help other customers make informed decisions and provide valuable feedback to the company to improve their services.
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$10 online voucher + fast delivery.
I like this platform because delivery is fast plus receive a free $10 online voucher.
OK App, lousy Retailer
App is doing reasonably well, tad overwhelming on the homepage. Retailers Giant/Cold Storage behind the App are completely useless! Almost every time I get an Order CONFIRMED, they later SMS me with either a full or substantial partial cancellation of my order due to “have run out of stock”! When they confirm, stock is there, one would hope from an honest advertiser. BUT, they deliver from a retail store. And it looks like they simply keep selling the stuff on the shelf to whoever walks in - MY CONFIRMED Stuff! Instead of putting confirmed orders aside. I ONLY USE CART AND GIANT/ COLD STORAGE AS A LAST RESORT - online and offline!
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2 issues
Why is the max to order limit to 12 . Previously can order up to 25 . Becoz buying mineral water bottle are heavy , we choose to buy more for delivery .
Also I search for mineral water , keep coming out cosmetics ???
Come on .. ?!?!
Also I search for mineral water , keep coming out cosmetics ???
Come on .. ?!?!
Delivery service is tardy & undependable!
While the app is not too difficult to scroll through and search, it still pales in comparison to the ntuc app. Unfortunately, the delivery was a mess. They delivered something I didn’t need and left out 4 items on my purchased list!! When I wrote in to ask for a re-delivery, they asked to do a refund instead. Bruh, there is a reason I chose home delivery!! Else I could have bought what I need in-store!!
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worst experience ever
to be clear, it’s zero stars. but app won’t allow me to send unless i give at least 1 star. wouldn’t buy via this app if i had a choice… alas. wasted time filling up shopping cart, linking yuu, selecting delivery date/time, only to be let down at payment with failure of app (long wait while small wheel spins and spins only to timeout eventually and cart gets emptied) to accept credit card details. no option for nets, apple pay, paywave, paylah, grab pay etc. look forward to be able post a more positive delivery experience (timeliness, %cart fulfilled will be key).
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Hassle-Free Grocery Run
The app is easy to scroll through. More items have been added since when I first downloaded the app. The wish list function is helpful except when it keeps bouncing back to the top whenever you leave it. It is clear on how to place an order and you receive prompt updates on the status of your order/ delivery.
I appreciate that I can buy from Guardian, Giant and Cold Storage simultaneously. There are many time slots to choose from, depending on availability you can have it delivered on the same day.
The only issue is that on rare occasions certain items are out of stock but you will receive the refund notification immediately. Even then, the customer service is great and quick to answer your queries.
I appreciate that I can buy from Guardian, Giant and Cold Storage simultaneously. There are many time slots to choose from, depending on availability you can have it delivered on the same day.
The only issue is that on rare occasions certain items are out of stock but you will receive the refund notification immediately. Even then, the customer service is great and quick to answer your queries.
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