Terrible
This app used to be decent. Now it won’t connect at all and has been this way for awhile. Don’t waste your time with it.
Com Dex
This is absolutely useless this app, it is totally unreliable and hardly ever works. Get your programmers to sort it out.
Steve
Steve
Annoying!
App won’t exit Demo Mode
No connection to iPhone app.
We (my hearing aid professional) have tried everything, including a new loop from WIDEX to enable the loop to connect to the app, to no avail. The loop connects to the iPhone Bluetooth without a problem and I can stream music and calls, just not connect to the app on the phone.
Even with technical help at WIDEX working with my specialist has not fixed the problem.
Before my old loop battery wouldn’t take a charge, I was able to connect to the loop-app. and adjust volume, etc. But for some reason I cannot connect to the loop to the app. any longer!! 12/1/2022. I really miss the app. controls!!
Even with technical help at WIDEX working with my specialist has not fixed the problem.
Before my old loop battery wouldn’t take a charge, I was able to connect to the loop-app. and adjust volume, etc. But for some reason I cannot connect to the loop to the app. any longer!! 12/1/2022. I really miss the app. controls!!
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Works great!
Sometimes I have problems getting it to connect on the app to be able to use the app controls but even if it doesn’t show to be able to use the controls it will still work to answer & talk on iPhone
Doesn’t work
Works great with android phones but not at all for iPhone
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2021 and app not working.
You’d think they would have addressed this by now.
Constant troubleshooting
The COM-DEX rarely works without having to go through several of the troubleshooting options first. Very frustrating!
I have all the same problems as other reviewers I see that these bad reviews date back from 4 years ago through to the present and in all this time Widex has failed to resolve the problems.
I think I’ll have to look for a different brand when I replace my aids next year.
I have all the same problems as other reviewers I see that these bad reviews date back from 4 years ago through to the present and in all this time Widex has failed to resolve the problems.
I think I’ll have to look for a different brand when I replace my aids next year.
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Really could be so much better
Very unreliable and constantly drops out. Annoying beep when listening to audio. Surely this could be so much better? Come on Widex!!!
No app support to be found
Updated for iphone 11+ and iOS 14: Unless the phone remains ON, all settings in the Widex disappear. I set it to “More Clear”, “Crowd”, “Front Focus” for business and as soon as the phone is turned off, the hearing aids go back to quiet. This app also hasn’t been updated in THREE YEARS.
Original: I enjoy having the ability to connect my non-mFi hearing aids to my iPhone to be able to stream music and am thrilled to finally be able to hear conversations on my phone via my hearing aids. HOWEVER, there are MANY problems with the app. I discovered that this app can cause multiple problems with your iPhone (at least with the 7+ and iOS 12.xx) since after replacing my iPhone, the same problems persist.
While the app is not required for conversations on the iPhone or even for streaming music, the ability to direct where you would like the sound to be focused is very handy in many situations. These are the problems I’ve encountered:
1. It can cause your Settings to shut down unexpectedly when you enter it to try to get your device to connect with the app.
2. The app will not acknowledge the same device after a charging session (it MAY after a quick disconnect). The only way to reconnect is to go to settings (see #1) and forget the device and/or delete and reinstall the app. I’m having to do one or both on a daily basis to connect.
3. It may cause the apps used for streaming to lock down for anywhere from several seconds to requiring a shutdown of the app. I have had this problem with both Audible and Amazon Music.
4. The notifications tones usually do NOT come through the device. I can’t say always because just when I despair of it working, it will allow notification tones for an hour or day and then stop again.
5. There is no place to request app support. When you go to the website, it only shows you how to do things with no way of contacting a person unless you want to buy something. If I can’t get help, why would I consider getting more of their devices??
Original: I enjoy having the ability to connect my non-mFi hearing aids to my iPhone to be able to stream music and am thrilled to finally be able to hear conversations on my phone via my hearing aids. HOWEVER, there are MANY problems with the app. I discovered that this app can cause multiple problems with your iPhone (at least with the 7+ and iOS 12.xx) since after replacing my iPhone, the same problems persist.
While the app is not required for conversations on the iPhone or even for streaming music, the ability to direct where you would like the sound to be focused is very handy in many situations. These are the problems I’ve encountered:
1. It can cause your Settings to shut down unexpectedly when you enter it to try to get your device to connect with the app.
2. The app will not acknowledge the same device after a charging session (it MAY after a quick disconnect). The only way to reconnect is to go to settings (see #1) and forget the device and/or delete and reinstall the app. I’m having to do one or both on a daily basis to connect.
3. It may cause the apps used for streaming to lock down for anywhere from several seconds to requiring a shutdown of the app. I have had this problem with both Audible and Amazon Music.
4. The notifications tones usually do NOT come through the device. I can’t say always because just when I despair of it working, it will allow notification tones for an hour or day and then stop again.
5. There is no place to request app support. When you go to the website, it only shows you how to do things with no way of contacting a person unless you want to buy something. If I can’t get help, why would I consider getting more of their devices??
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Doesn’t Work Most of the Time
Have to reset/reinstall the app multiple times a week. HA’s will work with the phone, but the app doesn’t detect them. On that rare occasion that it does, I don’t know what has happened to enable it. I would use the app to increase or decrease volume and check ComDex battery, but most of the time it’s not working. My V.A. audiologist doesn’t have any more luck with it than me. Thankfully, my HA,s are 6 years old and the Widex contract has expired, so they’re being replaced next month with a pair of Phonaks which use Bluetooth connect but don’t require any other device, so I’m going to stop complaining.
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Fails to connect to COM-DEX
When I try to get App to see device I need to disconnect all blue tooth devices and power cycle phone. It’s just not worth the aggravation. I can understand having to this once. Not every time.
App
Your app will not load on my phone, so as I see it you have ripped me off as I had to pay for this
Very erratic
The Con-Dex is not nearly as versatile as the M-Dex and coupled with this unreliable App much more erratic. Often it takes a rigmarole of switching phone on and off or Bluetooth on and off to get the App to link with the Com-Dex. Sometimes inexplicable beeping every 10 seconds that I’ve never been able to find the cause. Drives me mad.
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Widex dex
Unreliable. Drops out or fails to load needing deletion and downloading on regular basis. Useful when working. Shame Widex seem unwilling to resolve issues given other similar reviews.
Horrible
This is a horrible app and anyone looking to buy hearing aids with Bluetooth capability should not buy Widex hearing aids. It will not connect. Ever.
Love the com-dex
I have the app on my iPhone but I’d like to know why it disappeared off my iPad and will not reinstall on it? It’s got that little balloon that shows where it was there before my iPad needed restored but I tapped it a few times and it retreats back to the balloon. Please get this fixed.
Beautiful, to look at 😳
Great to look at, just wouldn’t it be great if the f....n app’ worked.
This app’ if by far the most unreliable electronic devices I have had anything to do with.
My old Commadore 66 computer was 1000% more reliable
I’m very disappointed in the product.
Ed T
This app’ if by far the most unreliable electronic devices I have had anything to do with.
My old Commadore 66 computer was 1000% more reliable
I’m very disappointed in the product.
Ed T
Badly written app?
So the Com-Dex hardware consistently works on phone and Spotify etc. without a problem- so not hardware problem. The COM-DEX app however fails to find the COM-DEX on startup - you have to play around - starting Bluetooth - manually connecting the device and you may get lucky. Come on WIDEX get your act together what ever happened to quality control and testing?
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