The app is down and not working for days now
The website is also down. Is the service dead?
Worst app ever! Won’t connect!
I have spent way too much time trying to get this app to work since getting our water heater a week ago. I finally got it connect after 2 days then it took almost 2 days to load the information. It worked for less than 2 days and now shows offline. I’ve tried everything I can think of to get it to connect with no luck. To say I’m frustrated is an understatement. Please fix it!
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Not sure it’s possible to be worse
The setup returns misleading responses claiming you have no working WiFi when reality is that the device is misbehaving which makes it impossible to diagnose.
They require you to enter the same tariff details over and over and over again because they can’t handle times that pass midnight or dates that pass the new year. You must re-enter for weekends even if they are the same.
Finally not a single choice in the UI makes sense, even to HVAC installers. There’s literally zero description of what happens or what changes when you enter your tariffs.
It’s an app and it usually doesn’t hang. But it’s not good at anything and it’s generally incomprehensible.
They require you to enter the same tariff details over and over and over again because they can’t handle times that pass midnight or dates that pass the new year. You must re-enter for weekends even if they are the same.
Finally not a single choice in the UI makes sense, even to HVAC installers. There’s literally zero description of what happens or what changes when you enter your tariffs.
It’s an app and it usually doesn’t hang. But it’s not good at anything and it’s generally incomprehensible.
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Didn’t link despite multiple tries
Simply doesn’t work
Garbage
Constantly disconnects and at the worse time every time. I use for hot water tank
Scheduled water to low and when it came time to turn on tank app failed and was down for awhile when I needed hot water.
Fix your app!
Scheduled water to low and when it came time to turn on tank app failed and was down for awhile when I needed hot water.
Fix your app!
