The app is down and not working for days now
Response from developer
Dear customer, we suggest you navigate to https://discover.nti.remotethermo.com/ for guides and support. Kindest regards, Support Team
Worst app ever! Won’t connect!
Response from developer
Dear customer, we are sorry that you're not having an optimal experience with our app; please navigate to https://discover.nti.remotethermo.com/ for guides and support. Kindest regards, Support Team
Not sure it’s possible to be worse
They require you to enter the same tariff details over and over and over again because they can’t handle times that pass midnight or dates that pass the new year. You must re-enter for weekends even if they are the same.
Finally not a single choice in the UI makes sense, even to HVAC installers. There’s literally zero description of what happens or what changes when you enter your tariffs.
It’s an app and it usually doesn’t hang. But it’s not good at anything and it’s generally incomprehensible.
Response from developer
Dear customer, we are sorry that you're not having an optimal experience with our app; please navigate to https://discover.nti.remotethermo.com for guides and support. Kindest regards, Support Team
Didn’t link despite multiple tries
Response from developer
Dear customer, our team will be happy to assist you with the issue you are reporting; please email us at info.connectivity@aristonthermo.us with more details of your problem. Kindest regards, Support Team
Garbage
Scheduled water to low and when it came time to turn on tank app failed and was down for awhile when I needed hot water.
Fix your app!
Response from developer
Dear customer, we are sorry that you're not having an optimal experience with our app; please tell us more at info.connectivity@aristonthermo.us. Kindest regards, Support Team
