Terrible
This is a horrible, confusing and awful app. They need to scrap it and just use the MuChart app so that your records are accessible between provider systems safely and without the convoluted confusion and uselessness of trying to send things electronically. NO! If we cannot read it and have a copy we are not signing it. I’m also not going to try to find a printer to printout out what cannot be filled out. Stop trying to force people into your paperless BS.
Messages are time warped so you cannot go and replay to them. Data did not transfer from the previous system. TERRIBLE! get with the program everyone else is using efficiently and effectively and cut our this nonsense.
Messages are time warped so you cannot go and replay to them. Data did not transfer from the previous system. TERRIBLE! get with the program everyone else is using efficiently and effectively and cut our this nonsense.
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Response from developer
We value your feedback. Thank you for sharing your idea. We will pass this along to the appropriate teams for further consideration. Your input helps us improve and provide the best possible experience.
Terrible app
In a few words the app is just trashy. Full of incorrect and confusing information, the doctors and nurses seem to see something different on their side, reminders are frequently wrong or unnecessary but cannot be removed. Messaging is terrible now, and randomly I cannot reply to the people sending me messages and I just have to start new inquiries. Also dont wait more than a day or two or it will also decide you can’t message people. Gives labs to you before the doctor can look a them which is just straight up dumb and creates confusion. Just all around a huge downgrade made by terrible people who use religion to try and justify bad decisions. Bloated Administration from CHI Franciscan, now CommonSpirit, have destroyed what were once good hospitals but hey at least they put a cross on it.
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Response from developer
We value your feedback. Thank you for sharing your idea. We will pass this along to the appropriate teams for further consideration. Your input helps us improve and provide the best possible experience.
Worst Medical App I’ve Used
Sent several messages using the portal to my doctor about an RX submitted incorrectly. It took 3 weeks with multiple portal messages and the provider stating they didn’t receive the messages. I’ve been a patient of this clinic for 25 years and have never had an issue with messages not being received and responded to within 24 hours. RX was finally submitted so I verified by checking the RX portion of the portal and was given a message the RX had not been submitted because it was being held for up to an additional 3 days to search for the best pricing! This was a generic medication that’s been around for many years and the cost is usually around $15 for 90 pills. I called the portal support line and asked for the hold to be released as I had already waited 3 weeks. The person I spoke with had no idea what I was talking about. I asked to speak with a manager and she took my information to receive a call back. It’s been 3 days and I haven’t received a response from the portal manager. The RX wasn’t released for the additional 3 days. Lastly, there was no message regarding their so called search for the best pricing. If the portal has been configured to arbitrarily hold any medication for best pricing research I expect to see the results of the search that took 3 days to complete! This is just one example of the horrible performance of this portal. I have two more that are in process waiting for a response.
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Limited
I tried to make an appointment with my dermatologist and was unable to. When I tried to make an appoint thay option wasn't available. This new app is more limiting than the prior app. Also the app routes to the website but I'm unable to do anything on the website because it pushes me to use the app.
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Too long to send and receive messages
Very confusing on how to send and receive messages. Before you were able to send a message to your doctor and they would get it in a day or two now it’s up to two weeks to get response. Then every time you call, the recording use the excuse we’re getting used to our new system… The new system has been in place since May if it’s taking that long for the system to get used to it maybe we should go back to the old way
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Response from developer
We appreciate your feedback and are always working to improve the experience. Thank you for your patience and for letting us know.
Terrible
Can’t get meds refilled. Can’t message all my doctors. Makes calling in extremely difficult because of long wait times while people are getting help with CS. Basically nothing is better and everything is worse.
Unfortunately changing patient portals is difficult so we are stuck with this one. Months later there have been no improvements. My hunch is that CS was the lowest bid but the costs are higher.
Unfortunately changing patient portals is difficult so we are stuck with this one. Months later there have been no improvements. My hunch is that CS was the lowest bid but the costs are higher.
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Response from developer
Thank you for your comments. Feedback helps us make improvements and serve our community better.
Disappointed
This new system is a huge disappointment. I get change is hard to adjust to but this system is not user friendly. I used to be able to schedule an appointment with any doctor and now it limits me to only my primary care doctor who is over a month out for appointments. So if I want something sooner with a PA or different doctor I have to call and wait on the phone. Today I called to schedule an ultrasound and was on hold for 59 minutes. I called radiology a few weeks ago to schedule a colonoscopy and was on hold for well over half an hour to then be told there were 1,200 people ahead of me trying to make appointments and someone would get back to me in weeks or a month. Why aren’t you bringing in temps to help with backlog!! Are you trying to get people to leave Virginia Mason to other medical facilities? I have been a patient there 50+ years!
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Non-intuitive
The site is difficult to navigate compared to the old system. For example it’s unclear how to renew or refill a prescription. When I went through the pharmacy for a refill first the insurance said they would not cover a prescription I have been taking continuously for seven years with no problems. Then the pharmacy said the prescription was not done correctly and they couldn’t fill it. When I got on Common Spirit it indicated fill had been done but the instructions for use had changed but I didn’t see any difference. Right next to it was an indication it see what changed but nothing happened when I clicked it. When my spouse wanted a renewal there was no indication how to do that ( used to be a single click ). After much back and forth she got a message that it was denied but her pharmacy filled it. What used to be a simple procedure has turned into a tedious, error filled mess.
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Response from developer
Thank you for your feedback. We are always working to improve your experience and provide the best care possible. Because of privacy laws, we can’t discuss your comments on this forum. Would you kindly contact our Consumer Support Team to discuss your experience at (844) 528-8383. We appreciate your understanding.
Won’t Let You Schedule
So I tried to schedule an appointment. I had to put in new insurance. The app will not let you schedule until the insurance is “approved”. But approval is not instantaneous. No idea how long it will take. A day? A week? A year? All the while, it is still telling me that it is holding the appointment until 7:34. A time that had already passed. So the counter is either completely fake or doesn’t work. This is on the app that they are trying to get you to use. If I walked into a clinic, I could show my insurance card and be seen. It shows you the extent to which this corporate medicine deprioritized the patient. They force you to use these apps and workflows that don’t work. Really terrible. Is it any wonder American life expectancy is falling?
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Response from developer
Thank you for sharing your feedback. We’d really like to understand your experience better and see how we can help. Please call our Consumer Support Team at (844) 528-8383 so we can talk with you directly.
A bit clunky with missing features
1. Probably Network-related but Not even being able to request, let alone schedule, appointments online for not-your-care-team PCPs is obnoxious, to say the least.
2. I’m not sure if it’s Network-related, or app compliance with WA State laws, but no support for records integration for Apple Health App really on top of my list of missing features.
3. The redundancy surrounding opening page: why do I have to click Login when I open an app, and then click again (!) on Login with FaceID, if FaceID already setup?!
2. I’m not sure if it’s Network-related, or app compliance with WA State laws, but no support for records integration for Apple Health App really on top of my list of missing features.
3. The redundancy surrounding opening page: why do I have to click Login when I open an app, and then click again (!) on Login with FaceID, if FaceID already setup?!
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Response from developer
We value your feedback. Thank you for sharing your idea. We are in the process of setting up Apple Health and will notify when available.
Common Caos
The transition from Virginia Mason app to CommonSpirit was poorly planned. Now that it is done months later, many useful features have been eliminated. You cannot reschedule an appointment, only can cancel. You cannot message all your existing doctors, only a random few you are allowed to message. This merger broke a system that was working very well for patients. The new app is a pain in the neck and far from user friendly. Nothing is intuitive. I have to physically call the office when before within a few keyboard clicks it was done. Waste of time and resources. CommonSpirit takes us back to 20th century. Very dissatisfied.
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Visit
I am embarrassed each time when I check in and see how many sick and elderly patients are having to deal with the unsupported process and causing unnecessary anxiety. Leadership is truly lacking!
The AI system is truly not working, when an MA makes a follow up appointment and then the app tells you to make an appointment! Are you trying to confuse patients? In my opinion the check in process and app are all apart of patient care and the organization is failing miserably and in that respect providing very poor patient care. My provider and the staff provide great care in spite of no support from the organization.
The AI system is truly not working, when an MA makes a follow up appointment and then the app tells you to make an appointment! Are you trying to confuse patients? In my opinion the check in process and app are all apart of patient care and the organization is failing miserably and in that respect providing very poor patient care. My provider and the staff provide great care in spite of no support from the organization.
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Tim
I don’t understand why I do all the check in process online and then have to wait I. Line to check in again and then go upstairs again and check with another person. At UM medical I can check in online and then go directly to urology and let them know I’m there. I also don’t understand why the check in person asks when I retired and when my wife retired. It shouldn’t matter because I have insurance.
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Response from developer
We value your feedback. Thank you for sharing your idea. We will pass this along to the appropriate teams for further consideration. Your input helps us improve and provide the best possible experience.
CommonSpirit
When they made the first change they didn’t bring over all my providers , yet added one’s i haven’t even seen.
What makes it more frustrating is unlike our VM system we could just look up
the provider and send a message, with this one & now my chart that’s not an option.
The wait times to reach someone are absolutely ridiculous when it used to be 5- 10 min at most, now I can be on hold upwards of an hour just trying to wait for someone to answer the phone.
Also your 48 hr turnaround time for providers to get back to you isn’t accurate, I have messages still from last month that haven’t been answered nor looked at.
I had to call and get an answer, you didn’t need to fix what wasn’t broken just because it was on a different system.
Everyone had access it took a bit of extra work, compared to the mess now the extra work doesn’t seem like a bad idea 😢.
I haven’t seen a plus side to this yet , then again I’m a creature of habit who once gets used to something and likes it , will not change it nor want it changed .
There’s that also,however I still don’t like the app 🥺
What makes it more frustrating is unlike our VM system we could just look up
the provider and send a message, with this one & now my chart that’s not an option.
The wait times to reach someone are absolutely ridiculous when it used to be 5- 10 min at most, now I can be on hold upwards of an hour just trying to wait for someone to answer the phone.
Also your 48 hr turnaround time for providers to get back to you isn’t accurate, I have messages still from last month that haven’t been answered nor looked at.
I had to call and get an answer, you didn’t need to fix what wasn’t broken just because it was on a different system.
Everyone had access it took a bit of extra work, compared to the mess now the extra work doesn’t seem like a bad idea 😢.
I haven’t seen a plus side to this yet , then again I’m a creature of habit who once gets used to something and likes it , will not change it nor want it changed .
There’s that also,however I still don’t like the app 🥺
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Response from developer
We appreciate your feedback and are always working to improve the experience. Thank you for your patience and for letting us know.
What a Pain!
Virginia Mason used to used their own portal before this and it worked wonderfully. Since they switched to this app it is nothing but problems. I can no longer message my doctor or make appointments on line and I have to wait on their call line now. I can receive messages though and see my medical history and have verified the account was linked to my old portal. So clearly the app just isn’t working correctly. It seemed like it would be nice and at first I was excited for the changes, but now that I see it’s useless for the most part I am really disappointed. Hopefully they will fix whatever is broken and give me a reason to update my review my
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Response from developer
Thank you for sharing your feedback. We’d really like to understand your experience better and see how we can help. Please call our Consumer Support Team at (844) 528-8383 so we can talk with you directly.
I don’t like doing this
There is no good time to try and upgrade, but I can’t figure out what this change was meant to improve? It’s one site bouncing to another, I even went in for an already scheduled appointment and was told to use this app to access my chart it then sends me to another information provider who needs another password (which doesn’t seem to work with this organization’s password) and verification that’s too slow before something that times out… I am having a hard time accessing any Rx numbers or get ahold of someone or some secure location so I can get my overdue meds to my pharmacy. I truly hope things improve for everyone as I’m a healthcare provider too, but it is so bad it’s not just difficult as it used to be - it’s dysfunctional.
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Response from developer
We value your feedback. Thank you for letting us know, please contact our Consumer Support Team at (844) 528-8383 with specific details about your experience. Your input helps us improve and provide the best possible experience.
Godawful forced replacement for myvirginiamason
I have had to enter two factor authentication like 10 times just to log onto this app, and not only was there a barrage of several "helpful" tips that I had to click through to just to get to the appointments page, but then I was dumped back into a web browser to log in again, and go through the 2 forms of 2FA rigamarole once more. There was supposedly an activation link sent months ago, but it never came. The site does not let me search for nearby doctors anymore. This is a huge step backwards from what the old site and app were, and I am strongly thinking about changing my whole family's medical provider just because of this ridiculous cluster of a rollout. I'd give 0 stars if I could.
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Worse than its predecessor.
This isn’t just a review of the app itself, but the accompanying websites that contain the portals. I know that for some people that they are….usable…and for them that’s great.
But they do not work on multiple web browsers which nearly every other site and portal I use do & one of the portals doesn’t even have any doctors on it.
Allow people to use the old portal until the problems with this system are worked out rather than corralling them into a broken system no one asked for.
But they do not work on multiple web browsers which nearly every other site and portal I use do & one of the portals doesn’t even have any doctors on it.
Allow people to use the old portal until the problems with this system are worked out rather than corralling them into a broken system no one asked for.
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Response from developer
Thank you for sharing your feedback. We’d really like to understand your experience better and see how we can help. Please call our Consumer Support Team at (844) 528-8383 so we can talk with you directly.
Even worse than the website
The common spirit website is essentially unusable, so I was hoping the app would be better. Nope! What a joke. Clicking refill medication takes you to a list of medications with no obvious way to actually request the refill. My old medical records aren't available. If you have a phone with multiple language keyboards installed, the app picks one at random and locks you into it, meaning I couldn't type in English in the messaging app. Beyond frustrated that my hospital has changed to this system.
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Can’t Message my Doctors
I only the option of messaging my Direct care physician which is really inconvenient. I have a cardiologist and a nephrologist and can’t pick them out like I could on the other app. That seems like a massive miss.
