Terrible
This is a horrible, confusing and awful app. They need to scrap it and just use the MuChart app so that your records are accessible between provider systems safely and without the convoluted confusion and uselessness of trying to send things electronically. NO! If we cannot read it and have a copy we are not signing it. I’m also not going to try to find a printer to printout out what cannot be filled out. Stop trying to force people into your paperless BS.
Messages are time warped so you cannot go and replay to them. Data did not transfer from the previous system. TERRIBLE! get with the program everyone else is using efficiently and effectively and cut our this nonsense.
Messages are time warped so you cannot go and replay to them. Data did not transfer from the previous system. TERRIBLE! get with the program everyone else is using efficiently and effectively and cut our this nonsense.
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Response from developer
We value your feedback. Thank you for sharing your idea. We will pass this along to the appropriate teams for further consideration. Your input helps us improve and provide the best possible experience.
Terrible app
In a few words the app is just trashy. Full of incorrect and confusing information, the doctors and nurses seem to see something different on their side, reminders are frequently wrong or unnecessary but cannot be removed. Messaging is terrible now, and randomly I cannot reply to the people sending me messages and I just have to start new inquiries. Also dont wait more than a day or two or it will also decide you can’t message people. Gives labs to you before the doctor can look a them which is just straight up dumb and creates confusion. Just all around a huge downgrade made by terrible people who use religion to try and justify bad decisions. Bloated Administration from CHI Franciscan, now CommonSpirit, have destroyed what were once good hospitals but hey at least they put a cross on it.
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Response from developer
We value your feedback. Thank you for sharing your idea. We will pass this along to the appropriate teams for further consideration. Your input helps us improve and provide the best possible experience.
Worst Medical App I’ve Used
Sent several messages using the portal to my doctor about an RX submitted incorrectly. It took 3 weeks with multiple portal messages and the provider stating they didn’t receive the messages. I’ve been a patient of this clinic for 25 years and have never had an issue with messages not being received and responded to within 24 hours. RX was finally submitted so I verified by checking the RX portion of the portal and was given a message the RX had not been submitted because it was being held for up to an additional 3 days to search for the best pricing! This was a generic medication that’s been around for many years and the cost is usually around $15 for 90 pills. I called the portal support line and asked for the hold to be released as I had already waited 3 weeks. The person I spoke with had no idea what I was talking about. I asked to speak with a manager and she took my information to receive a call back. It’s been 3 days and I haven’t received a response from the portal manager. The RX wasn’t released for the additional 3 days. Lastly, there was no message regarding their so called search for the best pricing. If the portal has been configured to arbitrarily hold any medication for best pricing research I expect to see the results of the search that took 3 days to complete! This is just one example of the horrible performance of this portal. I have two more that are in process waiting for a response.
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Limited
I tried to make an appointment with my dermatologist and was unable to. When I tried to make an appoint thay option wasn't available. This new app is more limiting than the prior app. Also the app routes to the website but I'm unable to do anything on the website because it pushes me to use the app.
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Too long to send and receive messages
Very confusing on how to send and receive messages. Before you were able to send a message to your doctor and they would get it in a day or two now it’s up to two weeks to get response. Then every time you call, the recording use the excuse we’re getting used to our new system… The new system has been in place since May if it’s taking that long for the system to get used to it maybe we should go back to the old way
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Response from developer
We appreciate your feedback and are always working to improve the experience. Thank you for your patience and for letting us know.
