Just doesn’t work !
The fundamental problem with this application is…… it just doesn’t work.
Engineers, Product manager and IT team - please take a look at yourselves …. and the customer feedback
I would actually give it zero stars …..but you cant do that !
Engineers, Product manager and IT team - please take a look at yourselves …. and the customer feedback
I would actually give it zero stars …..but you cant do that !
Doesn't work!
Useless app, freezes everytime you try and login. Not fit for purpose!
Terrible
Nothing works on this terribly designed app. Poor UI, buttons that aren’t clickable and journeys that repeat and have no logic.
App won’t open
After phone has been update the App does not open
Inconvenient when traveling on the go
Inconvenient when traveling on the go
Simply doesn’t work
This app does not work I’m unable to book a trip. Annoying!
Stopped working
This app used to work quite well and now no longer works.
Awful
Yet again trying to login and retrieve tickets at the station and it leaves me in a login loop and won’t login. This is the worst app I have ever had the misfortune to use
Not user friendly
Hugely frustrating app, some of the most annoying reasons:
1/ each transactions takes significantly more clicks than required.
2/ unwanted sounds when booking
3/ app gives links / buttons to access tickets straight after booking that don’t actually work so you have to wait for the email receipt
4/ navigating back and forwards and it constantly looses previously entered info like the time, date, station when booking trains.
Compared to similar travel booking companies this is by far the worse app I have to use. If I didn’t have to use it for work I wouldn’t.
1/ each transactions takes significantly more clicks than required.
2/ unwanted sounds when booking
3/ app gives links / buttons to access tickets straight after booking that don’t actually work so you have to wait for the email receipt
4/ navigating back and forwards and it constantly looses previously entered info like the time, date, station when booking trains.
Compared to similar travel booking companies this is by far the worse app I have to use. If I didn’t have to use it for work I wouldn’t.
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Awful
Been using Agiito for a while and can honestly say the app is rarely functional or fit for purpose. Constantly having to sign in even after signing in, the stations on numerous occasions do not auto select and the latest fault is it won’t let you select a one way journey so I’m at the same point of not being able to book a train ticket on this app :(
These companies that seem to get lots of government contracts wink wink are not run well imo
These companies that seem to get lots of government contracts wink wink are not run well imo
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Clumsy
The app is really unreliable. It doesn’t always recognise your password so you have to delete and reinstall the app. The other annoying aspect is it lets you log in then as you try to book something it throws you out and so you have to do it again.
No bookings show up
I can book online. However, the booking details do not show up in the app. Very frustrating.
Clumsy
The app is really unreliable. It doesn’t always recognise your password so you have to delete and reinstall the app. The other annoying aspect is it lets you log in then as you try to book something it throws you out and so you have to do it again.
It keeps re-signing me out after I use my authenticator app.
It keeps reloading to the sign in page after I authorise the authentication code on my app.
Is this a school project?
This app has to have been put together by a child. Why have you wasted money doing this. Can I suggest you get your developers to actually try using this app.
Can no longer login - useless
App now useless. I have SSO 2FA with Microsoft Authenticator so when I log in to Agiito the SSO dance rightly sends me an auth request, but when I approve it in the Authenticator app on the same phone and return to Agiito the app goes back to the beginning of the sign-in process - therefore I can no longer log in at all !
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Rail connections missing
On the previous Agiito app all the rail connection details were displayed (all stations and times of connections through the journey) , the connect app doesn’t have any of this information.
A real shame my organisation chooses to use Agiito
A real pain to log into, if you forget your username apparently you can get it sent to your email. This doesn’t work, despite entering the the same email address Agiito has contacted me on in the past, it doesn’t work. This also happens with the password reset function, again using the same email address I know my account is linked to. It’s not bad once you’ve logged in, but literally takes an hour.
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Just when you thought it couldn’t get worse
No comes with added annoying music jingle whenever you load a screen in the app. Hurrah!
Unwieldy and ugly
Does what it has to, but functionality is slow and the look and feel is dated and of low quality. Logging in time after time after time is tedium ad infinitum.
SSO terribly implemented
So my organisation enforces SSO which is standard, but every time I open the MS Authenticator app to approve the request (which has to be done). The Agiito app drops the session and prompts me to sign in again - the new version of stuck in a boot loop…
