ConnectSmart Mobility User Reviews

Name: ConnectSmart Mobility
Rating: 4.5 (297 reviews)

ConnectSmart Mobility

Metropia Inc.

🗺️ Navigation

What users say

Summarized from real user reviews of ConnectSmart Mobility. Based on 297 reviews and a 4.5/5 average, it highlights the 9 positives and 14 negatives reviewers mention most about this Navigation app.

Positive things

👍Easy to use and adapt
💡Local Houston focus
🚗Carpool feature with rewards
🗺️Alternative to Google Maps
🅿️Parking spot finder
🎟️In-app transit ticket purchase
✅Accurate rush hour routes
📍Streamlined navigation
🚲Dynamic cycling routes

Negative things

🐛Frequent app freezes
🐛App takes a long time to load
🐛Incorrect starting point
🐛Trip completion issues
🐛Glitches with payments/rewards
🐛Unusable after updates
🐛Lacks dark mode
🐛Lacks ability to clear search history
🐛Battery drain
🐛Verification code delays
🐛Account creation failures
🐛Requires phone number
🐛Poor bicycle routing
🐛Outdated maps

Top reviews

Most Recent Highest Rated Lowest Rated

Love a new traffic app tailor to Houston

An alternative to google that includes driving navigation, carpool, public transit and bike. Love it is local and I am more motivated to carpool and bike!

YYAWM

2 months ago

Response from developer

Thank you for your 5-star review! We are so glad you're enjoying the many features that ConnectSmart has to offer.

Rewarding and easy to use and adapt to!

I honestly really like this app and have been telling my friends about it. I carpool basically everywhere I go so I really enjoy the carpool feature and the rewards it’s gives😉. I think the different features are all really nice but I haven’t tried out the metro and bus ones before since I don’t like in an area with many, but overall I think this app is very easy to adapt to and much more rewarding than the typical GPS apps. Although I sometimes get logged out once in a while it’s not that inconvenient since it doesn’t happen that often. All my data is always intact and usually works perfectly!

Mimi7570

7 months ago

Response from developer

Hi Mimi, We are so glad to hear that you like the app! Just so you know, the occasional logout happens when we release a new version, so you'll automatically be brought into the new one. Keep using the app for more rewards!

👎🏻👎🏻

Your app freezes even after the update and yes have rebooted several times 👎🏻👎🏻👎🏻👎🏻

Ahole28

9 months ago

Lots of glitches

It pays sometimes & sometimes it doesn’t. U can’t change the trips!

Ryder918

10 months ago

App is glitching

The app is taking a long time to load. It also is putting me in an incorrect starting point. Sometimes when I’ve tried to get directions, it shows me starting from a different location miles away, and there’s no way to correct it. When I pull up to my destination, the trip doesn’t complete.

Sweet dreams 💤

10 months ago

Response from developer

Hi there, That doesn't sound right. Would you mind sending us an email to support@houstonconnectsmart.com so we can look into this? We recently made some updates to our trip validation, and it should be working better now, but we appreciate you letting us know!

Weird set up warning

Please be careful, at set up they will prompt an unknown email address instead of yours, usually a location from Asia. This is not reliable. Never use sign in with Google or other service

Tom_G15

a year ago

Response from developer

Hi Tom, That doesn't sound right. Would you mind sending us an email to support@houstonconnectsmart.com so we can look into this? We haven't heard of this happening before, and appreciate you letting us know!

👎🏻👎🏻

Your app freezes even after the update and yes have rebooted several times 👎🏻👎🏻👎🏻👎🏻

Ahole28

a year ago

Some Simple Suggestions

Overall, not a bad navigation app. However, lacking features like the ability to delete items from (or clear out) the search list and a dark mode puts it a few steps behind the other popular apps.

SZ GameBoy

a year ago

Response from developer

Hi SZ, We appreciate the vote of confidence! We will be adding the ability to clear out your search items and a dark mode in another version soon. Stay tuned!

Some Simple Suggestions

Overall, not a bad navigation app. However, lacking features like the ability to delete items or clear out the search list and a dark mode puts it a few steps behind the other popular apps.

SZ GameBoy

a year ago

App unusable

Latest update won't show me my bus tickets or let me purchase more.

6speedhaven

2 years ago

Houston Essential

If you live in HOU, make your life a little easier and download right now

Anzi P

2 years ago

Response from developer

Thank you for the kind words! We're glad ConnectSmart has helped you navigate your way around town.

App unusable

Why does the app become unusable when a new update is pushed out? It is clear the company that builds this app has never actually tested it in the real world. Anybody who uses this app is going to open it up in the mornings and find when they get prompted to update, they are unable to pay for their bus ride at a moment's notice because OMG GASP! The app needs an update before you can do anything! And what happened to the daily rewards? Why has that gone away?

6speedhaven

2 years ago

Response from developer

Thanks for your feedback. We're sorry you experienced this issue after the recent update. Can you please reach out to us through the in app HelpDesk so that we may look into your account to see why this is happening? Please note, we actually brought back the rewards recently so you can now earn them again.

Issues with log in coins

it has been giving me my coins

BigFknSouthSideHTX

2 years ago

Requires your mobile number

I never got past signing in to try the app. I was ok with providing my name and email, but not my mobile number (they rejected a google voice number).

mje003

2 years ago

Response from developer

Hi there, we ask users to create an account with a phone number for your protection, particularly as you access our unique features, including the ability to earn rewards, log trips for employers, and find carpooling buddies, in addition to receiving safety messages. However, we now have a guest account option, so you can use the app without providing a phone number.

Cannot activate tickets after update

Haven't been able to activate tickets after being forced to update. By far the worst issue with the app is how long it takes for tickets to activate as well as being prompted to update the app on its launch right when it's needed most to be functional.

6speedhaven

2 years ago

Response from developer

Unusable for bicycles

I loaded this in September 2022 and keep testing it from time to time. I send comments to the developers (routing through closed gates and fenced areas, routing on freeway frontage roads instead of immediately adjacent parallel trails and residential streets, incorrect placement of addresses) and these flaws have not improved. The battery drain seems lower but I don’t know if that’s the app or me scrapping my iPhone 8. I need to check if it is still giving ETA of hours as I approach my destination; that may be fixed. To summarize, I am ashamed of the poor performance of my tax $. I expected better of them.

Cyclist using Minutecast

2 years ago

Response from developer

Thanks for your feedback. When possible, we provide multiple routes for cyclists to choose from based on their personal preferences. Experienced cyclists may prefer riding on more direct routes on larger, busier streets, whereas other riders may prefer longer routes along less-crowded streets utilizing Houston's High Comfort Bike Lanes for an added layer of safety. We're routinely making updates to the app and appreciate your interest in helping us improve.

A true gift to Houston

All I have to say is, I don’t know how I traveled in Houston without ConnectSmart.

Oki1310

2 years ago

Nice app but....

This app would be great if it had Apple Car Play support. Hopefully they will release an update that provides it.

Dasher-arabia

2 years ago

Must have for Metro riders

This is a wonderful app. I’m so glad someone told me bout this app.

Stephanie 12346

3 years ago

Promising but needs more work

This app is great, exactly what we need here in Houston! The only thing is it keeps crashing even when just doing simple tasks like putting in an address to start navigating. Not reliable enough for me to choose over Apple or Google Maps yet, but I hope to see some updates address this and other user issues!

Vincensation

3 years ago

Response from developer

Hi Vincensation, Thank you for the vote of confidence! That doesn’t sound right. Would you mind sending us an email to support@houstonconnectsmart.com explaining when you encountered this and any additional information you could provide so we can look into what happened on our end? We value your feedback and appreciate you taking the time to communicate with us!