CONTOUR DIABETES app (CA) User Reviews

Name: CONTOUR DIABETES app (CA)
Rating: 3.89163 (1052 reviews)

CONTOUR DIABETES app (CA)

Ascensia Diabetes Care US Inc.

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Outdated App TRASH

So outdated! Wow the company needs to upgrade it from 2001 to 2026. Cant even do simple/basic things such as delete test readings which inaccurately affect averages. I could go on and on but why do their work for them when Im not getting paid!

charlese2010

2 months ago

Response from developer

Thanks for bringing this to our attention. Please contact our Technical Support Team at 1-800-268-7200 so that we can help to resolve this issue.

Fantastic app

I absolutely love this app. It not only syncs to my glucose monitor but also syncs the information immediately to the Apple Health app. The app provides insightful trends and reports for my healthcare providers. I highly recommend it.

Jazz & Foster

2 months ago

Response from developer

Thank you so much for your review! 😊

Great APP

Easy to use and very informative. The Bluetooth connectivity makes tracking your glucose levels and trends easy to see. Record keeping of food, activity and medications is all there for you to use as well. Adaptable, easy to use and a great tracking tool!

Happy from Leduc

2 months ago

Response from developer

Thank you for sharing the joy our Contour Diabetes App brings you! We are thrilled to be able to make a difference in your life, and hope our products continue to support you.

No connection

I never received an email from the app to confirm my email. Impossible to connect

GEEK MÉXICO

2 months ago

Response from developer

Thanks for bringing this to our attention. Please contact our Technical Support Team at 1-800-268-7200 so that we can help to resolve this issue.

No email sent

I can’t even verify my email because no email EVER gets send. I always check my inbox and my spam folder, and nothing.

D_grenier

2 months ago

Response from developer

Thanks for bringing this to our attention. Please contact our Technical Support Team at 1-800-268-7200 so that we can help to resolve this issue.

Account registering & Bluetooth deficient.

I can’t register for an account and Bluetooth won’t work. Maybe it doesn’t support IPhone but I’m not impressed.

Tchenss

3 months ago

Response from developer

Thanks for bringing this to our attention. Please contact our Technical Support Team at 1-800-348-8100 so that we can help to resolve this issue.

Wont connect

did everything correctly. device wont connect

ultra downey

3 months ago

Response from developer

Thanks for bringing this to our attention. Please contact our Technical Support Team at 1-800-268-7200 so that we can help to resolve this issue.

Stopped working after update

The app suddenly stopped working. Error 125 like in many other comments. All my data is lost. Now asking me to contact support. Terrible experience. Will likely acquire another glucose meter and trash this one. What a shame.

montreal_belgrade

3 months ago

Response from developer

Thanks for bringing this to our attention. Please contact our Technical Support Team at 1-800-268-7200 so that we can help to resolve this issue.

Easy

It makes keeping track so easy

tatchick72

3 months ago

Response from developer

Thank you for sharing the joy our Contour Diabetes App brings you! We are thrilled to be able to make a difference in your life, and hope our products continue to support you.

weird screens

poor quality. Gets stuck on a page with two screens superimposed on one another. You can navigate out of it. Please fix because the rest of the app is great.

Blueja2z

3 months ago

Response from developer

Thanks for bringing this to our attention. Please contact our Technical Support Team at 1-800-268-7200 so that we can help to resolve this issue.

Buggiest app ever

Couldn't get app to connect to meter. Called support, helped. Then dates meter/app were off, all data lost, support unable to help. Guess I'll have to manually type meter data into a spreadsheet for my doctors appointment tomorrow. Really buggy app.

Curmudgeon #1

4 months ago

Response from developer

Thanks for bringing this to our attention. Please contact our Technical Support Team at 1-800-268-7200 so that we can help to resolve this issue.

Okish

Needs to have more display customization. Info is cut off screen and can’t change it to fit.

Csing81

4 months ago

Response from developer

Thanks for bringing this to our attention. Please contact our Technical Support Team at 1-800-268-7200 so that we can help to resolve this issue.

Can only use if you have a Bluetooth paired device

I’m a little confused with this. I have a contour device but my device doesn’t have Bluetooth capability. Now the app will only allow me to manually enter information for 30 days.

Why not make it inclusive?

ranndacosta

4 years ago

Response from developer

Hi , thanks for your comment. Sorry to hear your frustration. To help you continue to use the CONTOUR®DIABETES app for free, please contact our Technical Support Team at [1-800-268- 7200 to find out if you qualify for a free CONTOUR® connected meter.

contour

Crap

Update: Contacted your support. They were very helpful. Rebooted ipad and app then worked. App stil has issues.

Poperoo

5 years ago

Response from developer

Thanks for reviewing us. Your feedback is appreciated and we take it to heart. Your comments will be passed along to the management team.

Wonderful app!

This is without a doubt one of the most efficient apps that I’ve used. The Bluetooth connectivity works flawlessly the interconnectivity between app and desktop works wonderfully!

I had to use my old cable from my previous meter. It was not supplied in the kit that I received last week.May be a future thought?

Overall I’m ecstatic about using thisBlood glucose meter.

ContourKen

5 years ago

Response from developer

Thank you for your comment, we are pleased that you like it!

iPhone App won’t sync data and crashes

BI’m so frustrated with contour next one app. App won’t sync data and crashes. Please redesign and fix sync and crashing issues. Make Apple Watch app as well. Ascensia Diabetes Care Inc makes tones of money so it’s much to ask for iOS apps to work and make Apple Watch app too. Thanks

xcabdiraxman

7 years ago

Response from developer

Many thanks for your comment. All feedback is highly appreciated and taken into account in the future development of our products and solutions. We are dedicated to the continued development of the app.

Lost in translation. And failed to report error

When I put language in Chinese, for the location, both Canada and Australia flags are labeled as “Australia” in Chinese, both Slovakia and Romania flags are labeled as “Romania” in Chinese.

When I try to report error from “Help - About - Send error report”, the mail triggers but the recipient field is empty. Thus I couldn’t submit error report in the app.

jinhr

7 years ago

Response from developer

Thanks for bringing this to our attention. All feedback is highly appreciated and taken into account in the future development of our products and solutions. We are dedicated to the continued development of the app.

Terrible app

Unable to create an account, bug in app

Gankuiyer

9 years ago

Response from developer

We are sorry to hear you are having trouble with the app. Please contact our Customer Service Team at 1-800-268-7200 so that we can help to resolve this issue.

Très déçu

Il est très compliqué de mettre à jour les données. L’application les les met a jour quand sa lui dit et depuis ISO 11 là c’est à voir . J’espère que le problème va être corriger. IPad pro

Gorloulou

9 years ago

Response from developer

Merci de vos commentaires et de vos suggestions. Vos commentaires sont grandement appréciés et contribuent à façonner le développement futur de nos produits et de nos solutions. Nous sommes dédiés au développement continu de cette application.

Ne fonctionne pas

Lapse et le glucomètres n'arrive plus à se synchroniser, j'ai téléphoné à plusieurs reprises à la compagnie contour next one, les gens en place sont incapables de régler le problème je suis très déçu de ce système je ne le recommande pas.

Bonacca

9 years ago

Response from developer

Nous sommes désolés d’apprendre que vous rencontrez des problèmes avec l’application. Veuillez contacter notre équipe de service client au 1-800-268-7200 afin que nous puissions vous aider à résoudre ces difficultés.