Disk no longer connects to Mac
Technically Yes*
Garbage App for a Garbage Product
Sometime it works
Needs iTunes purchased movie support
TOO LARGE of an App
Terrible
No longer a Worthless piece of junk.
UPDATE: I called Seagate Lacie back and explained the situation again. I was connected with someone on their escalation team. She verified that the unit was defective. They sent a prepaid label for its return. Will recover my data send that to me on an external hard drive and also send a replacement Copilot BOSS. Perfect!
Response from developer
Hello IrritatedBeyondBelief2020, We are very sorry to hear that you have some problems with our App, we will be more than happy to help you with this. The recommendation on these situations is to uninstall and install the App, also to verify we have the latest version. We want to keep working with you, so to provide more accurate assistance and to work with you more personally my recommendation is to open a ticket on our website (https://support2.seagate.com/). There an agent will be able to start working with you via email, also if you need a callback in the email you can specify that situation, we will be more than happy to work with you whatever is easier for you. Please let us know how to keep working with you. Best regards, Gabriel LaCie Support.
Super functional and easy! Tech savvy score!
It turned on and worked. iPhone connected and immediately prompted a direct link to the app download. Immediately viewed and transferred 4k videos to and from USB and SD drive with no playback delay or jitter whatsoever (due to the direct connection, I assume)
Case build is dynamite...it’s a little heavy, but not very.... power and drive capacity visible on the front face is a great feature as well. Charges through the phone data cable as well as the female USB ports. You can sense the attention to detail in the design aspects. It’s addressed several pesky holes in the new market successfully.
Looking forward to inserting this into my workflow for multiple uses.
Great Concept Needs Improvement
Almost Boss!
Incessant crashes
Dji
Will not connect to iPhone
The copilot does not connect to the iPhone.
How do I set the clock? What is the fix?
App has never connected to IPhone X
I’ve submitted tickets but still can’t get any help with this issue. I’ve read through the other reviews and apparently I’m not the only person with this issue.
I’m dissatisfied with this product, definitely a let down from DJI.
Response from developer
Hello Everynicknameistaken, We are sorry for the issues you have with the LaCie Copilot. We'll pass on the case to the lab, and will contact you as soon as we have an answer from them. Is there any way for us to know the answer you've received from our support site? Regards, LaCie Support
파일 전송시 앱이 닫힙니다.
No Disk
Doesn’t work with USB C
Response from developer
Hello itsbeccer , We are sorry about the connecting issues you are experiencing and apologize for the inconvenience. Sometime ago we released an article explaining the workaround to fix it: https://www.lacie.com/support/kb/why-is-my-dji-copilot-not-detected-on-my-usb-c-ipad-pro-007865en/ If after trying this update, the issue continues, please create a support ticket from the link below, so that we can better assist you: https://support2.lacie.com/?language=en-us Regards, LaCie Support
Great handy device to have in the field
Response from developer
Thank you, James! Our developers will be happy to hear about your feedback. Kind regards, LaCie Support
Doesn’t Work With iPad Pro
Response from developer
Hello dgrumme, There is an update available to resolve this new issue. Please check the link below to the article explaining how to proceed: https://www.lacie.com/support/kb/why-is-my-dji-copilot-not-detected-on-my-usb-c-ipad-pro-007865en/ Kind regards, LaCie Support
