Count.It Journey User Reviews

Name: Count.It Journey
Rating: 4.58213 (1175 reviews)

Count.It Journey

Social Workout Media Inc

💼 Business

💪 Health & Fitness

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Not very good

It suddenly stopped connecting to my fitness tracker and won’t load the tracker screen for me to resync, even after I deleted it and reinstalled.

rebbyham

5 months ago

Trouble syncing

In all fairness, it could be my phone or Apple health, but I’m pretty decent when it comes to technology. I’m having a heck of a time getting count it to pair with my tracking device. Kinda defeats the purpose to have to do manual entries.

JWM♾

6 months ago

Difficult

The app is not user friendly

Kima17512

6 months ago

Best fitness challenge app that supports both steps and workouts

Thank you to the developers that quickly resolved the bug I was experiencing!

Gnommy

8 months ago

Love it!

I personally think Count.It challenges are an incredible, affordable way to get co-workers talking to each other, and moving more. It’s work culture magic!

ohryan nyc

9 months ago

Would be 5 stars if it worked

I keep getting the error « invalid dates » I’ve tried multiple different challenge types

Gnommy

9 months ago

Not good

It’s supposed to sync with Apple and Samsung. When it downloads it only gives you the option for Apple and Garmin but then once you sign into Apple, it shows you a thumbnail for Garmin even though that’s not what you’re using. It also doesn’t sync with. My friends Samsung phone, he had to manually put in his stuff then once he got it to sync my stuff didn’t work. This isn’t even beta good

Bhowdane

10 months ago

Doesn’t count all steps

It doesn’t add in all y steps from my Fitbit. It only shoes half the number I took. Have done all the trouble shooting and nothing fixes it.

Taj555

a year ago

Update hover positioning

Please make it so that counter updates don’t hover over the button to add activities — makes it very frustrating.

KDMill5

a year ago

Response from developer

Hi there - thanks for your feedback. We've added your suggestion to our roadmap.

Inconsistent double counting and bad UX

Why running only counts as steps at 4 pts for every 10 but tennis and pickleball get 100 points per minute PLUS steps is beyond me. Makes no sense. Also the constant individual adding of the wellness activities is frustrating. Takes so long that I end up being on my phone more than normal because the app interface is not efficient. It’s also not an intuitive interface. Plus the tracker connection isn’t always correct. And if it misreads my fitness app, there is no ability to correct. All in all. Not a great app.

vterica

a year ago

Response from developer

Hi there - I'm sorry you had a frustrating experience. A few quick notes: -> The points conversion for your challenge was determined by your admins, and was not the standard Count.It points conversion that applies to all of our other challenges. -> Crediting users for activity in "combination" challenges that include both exercise and daily steps is tricky, and we understand your complaint. The problem is we don't want to count both steps and exercise across the board, as this would dramatically favor people who do step-intensive exercises like running or walking. Our current approach is to credit those activities based on steps. We are working on an upgrade that will actually "de-dupe" steps logged during exercise sessions. This is a highly complex process, and I am not aware of any other platforms that manage it. We are excited to release it. ->We launched our "wellness goals" feature this spring. The original concept was that there would be only one or two "bonus" goals per day, so the need for "multi-select" was not apparent. Again, your challenge admins added more than 20 per day which brings up the need for more efficient logging. We are also working on that. ->I believe our tracker connections and integrations are the best in the world. Because of the multiple hops involved in any sync process, it's never 100% perfect. ->If you feel that Count.It misread the data in your fitness app, please contact our support team. Also, any data point added to Count.It can be corrected. Sometimes this requires a correction on the source device, but all data can be corrected, or at least deleted and re-sync'd.

Not user friendly

Too many clicks to get to the content I routinely need to use or to log activities. Having to type in start and end times for everything is a huge pain. Difficult if not impossible to see team standings.

FitnessUser12

a year ago

Response from developer

Hi there - I'm sorry you found the UI frustrating. We've taken note of your issues. The only one that seems odd is that it's difficult to see team standings. Teams are displayed on the main challenge page in bright purple, rounded rectangles. Clicking on the team "icon" reveals all members of the team. Did. you see that?

Every Step Counts Towards a Better YOU!

I’ve been using the Count.It Journey app for Healthiest CIO Challenge at work and I absolutely love it. It’s fun, easy to use, and gives me the extra push to move more each day. Whether I am walking , dancing or chasing my kid around the house the app keeps me motivated and accountable. Step by Step I’m Leveling Up My Wellness Game! If you’re looking for a fun way to stay active and track your progress, this app is a must have! Getting Fit has never felt so rewarding! 💪🏾🎯📲

Tyhirah Poynter

a year ago

Not accurate

You can easy fudge numbers with the Apple health watch or this app so if a group is doing a challenge a lot of people are adding ridiculous large amount of steps to gain points to be at the top.

90,s girl

a year ago

Entering steps manually

When steps are added manually, they overwrite existing steps. It does not add them to what has been captured. Which isn’t a huge deal, but it would have been nice to know that before adding manual steps. (Ex: add 500 steps manually to 3250 already captured and the system, the system now only has 500, not 3,750.

Manualstep

a year ago

Response from developer

Hi there - This is great feedback, and thanks. We're working on updating that piece of the UI.

So easy to use

Enjoying the journey

Accurate 58

a year ago

Not really compatible with Garmin

The app doesn’t sync with my Garmin. It doesn’t stay synced so a lot of steps are not being tracked.

Cabanacanaa

a year ago

Terrible UX

The app misses the mark in many key areas. Too many auto generated texts, there is not easy way to compare all contestants. The “race track” graphic is poorly designed

joerogan123456789

a year ago

Great

Friendly competition with my colleagues that promoted health and wellness is always a plus!

celinadeanne

a year ago

Difficult to add points for lifting weights, yoga, etc

Found a step conversion chart online. Need to add to app the following day and add to the steps it captured in your day. Very cumbersome and manual

Copperroo12

a year ago

Clunky app with no way to manually track workouts

I would like to manually track my workouts because I do a lot of yoga and swimming and things that no pedometer can track. I have no fitbit or smartwatch or garmin, so I have to enter all these workouts on my apple Health app, which is terrible and slow in its own interface, and then I must sync it to CountIt, often manually. I only use the CountIt app to try to accumulate points for my company’s wellness program, but believe me, if there was no incentive, I would definitely not use CountIt. It wastes so much time to get data into it.

mbeep

a year ago

Response from developer

Hi there, Good news: The Count.It app absolutely DOES have a manual data entry form, and this has been available to all of our groups and challenges for...years. That said, it may be that your admin has turned OFF that feature. I would recommend inquiring with the admin to see if it can be turned back on.