Creality Cloud User Reviews

Creality Cloud - 3D Printing
Creality Cloud - 3D Printing
CREALITY 3D (HK) TECHNOLOGY LIMITED

Customer Experience

Positive experience73.1% of reviews
Neutral5.4% of reviews
Negative experience21.5% of reviews

~ Based on 1,649 written reviews from the US App Store.

What users say

Is Creality Cloud Safe?

Creality Cloud - 3D Printing appears safe based on user ratings. AppsHunter Safety Score for Creality Cloud is 92/100.

This assessment is based on 7,034 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.9% of ratings point to a safe experience
2.2% of ratings suggest some concerns
7.9% of ratings point to a risky experience

~ Based on 7,034 App Store ratings for Creality Cloud.

Is Creality Cloud Legit?

Creality Cloud - 3D Printing appears to be a legitimate app. AppsHunter Legitimacy Score for Creality Cloud is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Broken updates

The iOS app, windows app and website are all broken. I can’t print, I go to slice and it doesn’t work and lags out, one second my printer shows online and next it doesn’t and I’ve been trying to slice and print something for 4 hours now and nothing is working. I’ve removed and added my printers, added via ip and QR code and all I can say is reality is horrible.
Show more

Broken for WiFi Box

This app has gotten worse and worse being tied with my WiFi Box and Creality CR-6SE printer. The app can no longer find my CR-6SE via my Creality WiFi Box. Tried both the iOS and Android versions of the app. Had to resort to SD card gcode files like a caveman.

Utter rubbish since the last update

Utter rubbish since they have updated it keeps showing offline and it’s hard to find anything you need, it is beyond me why these companies make stuff so different and hard to use. I’ll be leaving them for a new 3ad printer if your a newbie I’d avoid if I was you

Customer service

I have been trying to get a hold of somebody from Customer Service for almost a week. I’ve put in several claims and they keep getting closed out with no phone call from anyone.

Bring back classic

Way too confusing now. Bring back classic. Why random Chinese characters?!

No support

Cannot get a reply and cannot withdraw money earned from selling models even though people have purchased my models as I cannot withdraw the cash because it is saying that I cannot verify the email and when you open a Support ticket no one replies

A Little Challenging

The app, the store and the cloud are just not user friendly. I do the daily check in and multiple times the app just hasn’t worked and caused me to have to get and use make ups. Conveniently when the check-ins are worth the most points.

On the printing side it is just not easy to stay connected or get a print started on your phone. Even when it’s from the site.

And also, how come the Creality store has such limited filament selection and is always out, when Amazon has a better Creality filament inventory?

Just very inconsistent and not user friendly.
Show more

Everything good, except the new slicing system

I have had my k1 se for about a year now and every thing has been amazing, but since this new slicing system they have made it’s been horrible. The old slicing system was way easier and over all better than this new system they made.

обнова дермо

после обновы стало дермо, верните как было!

Worst customer service ever

I’ve had to try to contact customer service over several items, a drop ship seller scamming customers, a warranty issue with a Creality hi combo when they first came out and about being able to validate authentication of designs that were removed just because other designers had a problem with it, but no one ever gets back to you so just know when you get a system or use there site, in my experiance and in most other people’s experiance you are completely on your own, this is why I switched much of my services I offer and mainly use other platforms
Show more

No reply

I submitted a help request 3 weeks ago. No reply. Nothing!

First time using, worst printer I could’ve gone with.

This is my first 3D printer, at first I was so excited to try and get into this hobby. Bought the K2 with the CFS for multi filament printing and have not had any luck, I’ve only been successful printing the scrapper and everything else stops in the middle for an error. It makes me want to return it and go with a different brand. The designs that are on the app look great, but haven’t been able to print any at all. This has been by far my worst investment ever, should’ve done more research before buying the printer, I’ve had more headaches than joy trying to print. I will be returning this printer.
Show more

Good

Very good

New update

Amazing update! Nothing works!

Vase

Excellent

It’s amazing 🤩 🤩🤩🤩🤩

This is this best app ever when you buy it,it even comes with filament to start your very first print!!!!!! Just saying it’s the best no complaints nothing I love it!!!!! Oh and too many updates

Отвратительный поиск

Поиск на столько корявый, что алиэкспресс нервно курит в сторонке

Machine horrible

Will only print the boat it comes with

Easy life

Creality makes life easier

K2 Plus

Coming from bamboo labs ecosystem, this is complete garbage. Too many failed prints and errors.