Cred shop
I have ordered one good from Credit store and for delivery. They are required an OTP from me, but as I have, I have changed my number. I am unable to get an OTP for delivery purpose, so I have reached to the Support and updated tarate mobile number with the confirmation with OTP on my new number, since last three days, I am topping up. They are not responding at all, and I haven’t received a single call from them and they are showing their chat box. You got a missed call from CRED. I have attached my call history minimum 10 to 15 times, but there is no response. They are only working with bots. They don’t have any contact number to reach to them. They don’t have even email ID to write to them. I am literally frustrated. The delivery guy from delivery company has reached to my door. But still, Trade is even not responding at all. This is pathetic and unexpected from cred. Think twice to order anything from CRED store.
Before, also, I have very bad experience with Credit store from their third-party Sailor website. I haven’t received a parcel and there is no response from Credit. They just said you have to contact the third-party company, which does not exist, no contact number, no email just a fraud company. I have ordered from CRED that time. Also, now I will not going to order anything from cred store.
Before, also, I have very bad experience with Credit store from their third-party Sailor website. I haven’t received a parcel and there is no response from Credit. They just said you have to contact the third-party company, which does not exist, no contact number, no email just a fraud company. I have ordered from CRED that time. Also, now I will not going to order anything from cred store.
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Response from developer
Hi, we understand your frustration that your order still hasn't been delivered after multiple follow-ups. Please email pearl@cred.club with your order details so our team can review the pending delivery and help resolve the issue.
Very bad experience with this app.
I have been using the CRED app for a while, but my recent experience renewing my Digit Insurance policy through them has been completely unacceptable. If you are thinking about paying for essential services like insurance through this app, do yourself a favor and pay the provider directly.
The Payment Issue
I bought my Digit Insurance policy via the CRED app. The payment was deducted from my account immediately, but it has been 5 days and the transaction has still not reflected in the Digit app. Because of this, my policy has not been approved till date. Insurance is a time-sensitive necessity, and being left without active coverage for almost a week because of a third-party gateway failure is incredibly stressful.
Abysmal Customer Support
The worst part of this entire ordeal is CRED’s customer care system. Despite their official marketing claims that their in-app support is handled by "people who understand your time matters", reaching out to them has been a complete waste of time. Instead of actively investigating why the payment hasn't been credited within their stated 7 dayswindow, their support executives just give robotic, scripted replies saying, "I will raise your concern." There is absolutely no urgency, no follow-up, and no real help
The Payment Issue
I bought my Digit Insurance policy via the CRED app. The payment was deducted from my account immediately, but it has been 5 days and the transaction has still not reflected in the Digit app. Because of this, my policy has not been approved till date. Insurance is a time-sensitive necessity, and being left without active coverage for almost a week because of a third-party gateway failure is incredibly stressful.
Abysmal Customer Support
The worst part of this entire ordeal is CRED’s customer care system. Despite their official marketing claims that their in-app support is handled by "people who understand your time matters", reaching out to them has been a complete waste of time. Instead of actively investigating why the payment hasn't been credited within their stated 7 dayswindow, their support executives just give robotic, scripted replies saying, "I will raise your concern." There is absolutely no urgency, no follow-up, and no real help
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Response from developer
Hi Shubh, we’d like to review the insurance payment and understand why the policy status hasn’t been updated yet. Please reach out to us at pearl@cred.club with the relevant transaction and policy details, and our team will investigate this further.
Credit card payments
After the recent update I am facing difficulties making payment. Once I enter the payment amount and hit submit it doesn't load anything in the next page. Tried flight mode on/off, Reset network settings on the iPhone. But nothing works.
Not showing fi app option as upi
Not showing fi app upi option as upi payment option
Poor Customer Support
Delivered a faulty product, return was requested the same day, pictures were uploaded but still delivery has not been arranged. What a terrible platform for shopping. Third quality product are sold on this platform now.
