Archived App (Last seen on 26 Feb 2026)
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
This app enables remote, augmented reality-powered assistance for diagnosing and resolving instrument issues. Experts can guide field service engineers with live video, audio, and object-anchored annotations for faster support and increased uptime.
What's New in CrossLab Virtual Assist
4.26.0
April 4, 2024
This release contains incremental fixes and maintenance.
Developer apps
FAQ
What is CrossLab Virtual Assist used for?
CrossLab Virtual Assist is used for augmented reality remote assistance between experts and field service engineers to diagnose and resolve instrument issues. It aims to increase instrument uptime and improve the productivity of support interactions.
How does CrossLab Virtual Assist's AR feature work?
The app combines live video and audio with annotations that accurately stick to real-world objects, even when participants move. This allows for precise guidance during troubleshooting.
Is CrossLab Virtual Assist free to use?
Yes, CrossLab Virtual Assist is available for free. The provided data indicates it is a free application with no mention of in-app purchases or subscriptions.
What devices support CrossLab Virtual Assist?
CrossLab Virtual Assist is supported on iPhone, iPad, and iPod devices. It is rated for ages 4 and up.
How often is CrossLab Virtual Assist updated?
The app was last updated on April 4, 2024, with version 4.26.0. This suggests a relatively frequent update cycle for the application.
Does CrossLab Virtual Assist have ads?
No, CrossLab Virtual Assist does not contain advertisements. The application data explicitly states 'hasAds' is false.
Who developed CrossLab Virtual Assist?
CrossLab Virtual Assist was developed by PTC Inc. The app has received a perfect 5.0-star rating from 5 user reviews.
Can I use CrossLab Virtual Assist for non-Agilent instruments?
While the description mentions Agilent technical support and field service engineers, the core functionality of AR remote assistance can be applied to various instruments. For specific compatibility, contacting Agilent Support is recommended.
