Truth be told
We were told that when we set sail there would be an onboard credit. When we set sail and asked about it, they said they didn’t see onboard credit, only credit toward our next cruise. Save your money and book direct. This company is not honest and isn’t worth your money.
Not too happy
I was unable to find
This website and app has flaws
I tried numerous times to book a cruise on my computer, tablet, and cell phone but the site keeps resetting itself. Customer service tries to help but it doesn’t. The issues seem to be around payment options.
Lags
The app when you try to see your trips 90%of the time it lags and the screen can not be used. It constantly is loading. I have to uninstall and reinstall the app. Then when trying to make changes to my reservation I get an error message. Horrible unfriendly app. Very frustrating to say the least.
Response from developer
Thanks for sharing this. The lag on the trips page and the reservation errors you mentioned shouldn’t be happening, and our team is already looking into it. We’ll have improvements out soon. If you’d like help with your reservation in the meantime, our support team is happy to assist.
App doesn’t work correctly
The app won’t let you see your trip and balances most of the time
Response from developer
Thanks for the feedback! One common reason for this issue is choosing not to share your email when logging in with Apple - this prevents our system from automatically syncing your bookings. If you’ve already tried logging in with the same email used on your booking, please reach out to us at contactus@cruisebound.com for further assistance.
