Cryptomator User Reviews

Customer Experience

Positive experience63.5% of reviews
Neutral9.6% of reviews
Negative experience27.0% of reviews

~ Based on 282 written reviews from the US App Store.

What users say

Is Cryptomator Safe?

Cryptomator: Protect Privacy appears safe based on user ratings. AppsHunter Safety Score for Cryptomator is 87/100.

This assessment is based on 410 user ratings, with an App Store average of 4.4/5.

Safety Analysis

83.2% of ratings point to a safe experience
3.2% of ratings suggest some concerns
13.7% of ratings point to a risky experience

~ Based on 410 App Store ratings for Cryptomator.

Is Cryptomator Legit?

Cryptomator: Protect Privacy appears to be a legitimate app. AppsHunter Legitimacy Score for Cryptomator is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Works like a charm

Love it works flawlessly

Bonne application

Efficace et sur !

Not compatible with K-Drive

Unfortunately Kdrive remains greyed out and can’t connect

Won’t load the vault

Refuse to load the vault. This app used to work great

Capricieuse

Capricieuse

Probably good?

This app is probably good. But the sad fact is, I’ll never know. It is paywalled. I appreciate such privacy endeavours cost money, and I’ve no issues paying for it, but there is no way of testing with any longevity due to being paywalled. A continuous but modest allowance should be considered rather than a ‘trial period’.

I’ll source this encryption elsewhere. 3 stars as any privacy focussed app deserves praise irrespective of peculiar commercial decisions.
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O melhor app disparado

Pode até ser pago, mas o App é sensacional. A melhor aquisição que você vai fazer.

War früher gut…

Inzwischen bekommt man unter iPadOS ständig die Mitteilung, dass die Kommunikation mit der Hilfsapp nicht funktioniert. Dann kann man gespeicherte Dateien weder löschen noch sonst wie editieren. Das gibt echt ein Kuddelmuddel im Back-up Ordner und ist so nicht mehr zu gebrauchen. Dieser Fehler betrifft nicht nur eine einzelne Cloud, sondern alle Clouds, d.h. von verschiedenen Anbietern. An der Cloud liegt es also nicht. Außerdem: wenn man beim hochladen, mal keine Fehlermeldung bekommt und in der Dateien App prüft, ob die Datei wirklich hochgeladen ist, wurde, steht dort "warten ". Der Upload wird also nicht wirklich ausgelöst, und man wähnt sich fälschlicherweise in Sicherheit. Darüber hinaus: Manche Dateien, die man in den Tresor hochlädt, können nicht geöffnet werden. Man müsste also jede hochgeladene Datei nachträglich überprüfen. Es gibt auch keinen Support. Der neueste Spaß, den sich Cryptomator auf meinem iPad erlaubt (aktuelles IOS): Die App belegt sage und schreibe 90 GB Datenvolumen vom lokalen iPad Speicher. Dabei sind sämtliche Safes extern. Sie sind auch vollständig hochgeladen. Cryptomator hätte keinen Grund am iPad so viel Speicher zu klauen. Einzige Lösung für mich: Cryptomator App löschen und neu installieren. Das hat wenigstens geklappt. Zur Zeit bin ich dabei, mich von dieser App weg zu orientieren. Ist nicht mehr verlässlich. Und wenn man die Probleme in der Community postet, kümmert sich keiner, und das über Monate.
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Good but has no search functionality

$30 for a license is expensive but then, there’s no alternative. What makes me look for alternatives is not having a simple search function.

Since the concern is leaking metadata in the Files app, Cryptomator app itself should add a search function.

Changed the app

Incredibly disappointed with the update. The app used to be free. You could upload and download from cloud platforms no problem. Now, an open source app is asking me for a subscription?! Why would I use this stupid service, when I can get Proton Drive or any other encrypted service for cheaper AND with less bugs whilst not depending on the Google/Microsoft/etc… ecosystem. You had a perfectly good app. Why did you ruin it?
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Almost but Needs updating

This works for the Files app but not for the Preview app. You’ll be prompted for credentials for one but can view files without in the other and as a result does not meet my needs at this moment.

Amazing tool

Great to know all of my documents are protected

I will tell you what I particularly like .

At last a sensible developer who allows a proper trial period without constant pop ups or makes you buy and then have to cancel with 7 days if it is not what you want .
This software is far better than others I have tried as I wanted something that works on both my Windows PC and my iPads seamlessly on external devices from SSD’s to USB sticks to transfer between them .
Works through iPad file manager directly too without opening the App .
Having had a reasonable time to assess it I am happy to buy it for £10 .
Well done .
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Amazing app. Hate the new icon.

I absolutely love Cryptomator. It’s a really great tool to easily encrypt files before they go to the cloud. That said, I really dislike the new icon. The old one was much more simplistic, which was far more visually appealing and consistent with the design themes on iOS.

Inutilisable

Depuis cette mise à jour ou la précédente il m’est impossible d’ouvrir mon vault, ça ne marche plus du tout

Icon problem

This latest icon is so ugly that people can't accept it. I hope that options can be added to modify the icon function in development. This icon is so ugly that people can't stand it.

Good but

Почему то исчезает из списка в Файлах если приложение «скрыть» и разрешать к нему доступ только после фейсайди. И из самого приложения после разблокировки тоже нельзя подключиться к контейнеру. Поправьте пожалуйста.

Outstanding

Cryptomator: Protect Privacy earns a solid 9.0 stars for its masterful balance of security and usability. Onboarding is refreshingly straightforward—no unnecessary emails, just a clear setup for creating encrypted vaults. Daily use reveals its core strength: robust AES-256 encryption that works reliably across iOS and Android, with offline access and smooth sync via cloud providers of your choice. The design is utilitarian yet thoughtful, prioritizing function over flair—no dark patterns here, just transparent options for customization. Privacy shines; no tracking, zero telemetry, and easy account deletion. The one-time purchase model is a breath of fresh air in a sea of subscriptions, though power users might miss advanced features like biometric unlock. Performance is impeccable on both mid-range and flagship devices, with negligible battery and CPU impact. The only minor quibble: sync could be more aggressive for real-time updates. For anyone serious about privacy, Cryptomator is indispensable. Keep it installed. Alternatives: VeraCrypt (less user-friendly).
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I will tell you what I particularly like .

At last a sensible developer who allows a proper trial period without constant pop ups or makes you buy and then have to cancel with 7 days if it is not what you want .
This software is far better than others I have tried as I wanted something that works on both my Windows PC and my iPads seamlessly on external devices from SSD’s to USB sticks to transfer between them .
Works through iPad file manager directly too without opening the App .
Having had a reasonable time to assess it I am happy to buy it for £10 .
Well done .
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Ugliest Icon

I like the desktop app, but for some reason, the IOS app. Icon is the ugliest of all the apps that I have installed. Not sure why, but it even looks obscene.