Do not use
Horrible app made me miss so many calls
Glitchy
Incredibly glitchy and unreliable as an app for iPhone. Refresh rate is poor. I often have to fully close the app and reopen it to refresh text messages. If I am in a message thread and receive a response from a client I have to exit the conversation, reload the app, and then the message will appear in the message thread. I wish the iOS app was more functional so that I could rely on receiving communications when I am away from my desk.
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Great support, app keeps getting better
The CallTrackingMetrics team offers great support and helping us get the most out of their platform and app. They are constantly updating and improving the application. The last several releases have been impactful for our team.
Solid app.
Web version is better.
Terrible
This app consistently disposition my call status as NOT READY I am missing out on so many opportunities calls & texts
Horrendous
They switched us from Ringcentral to this garbage. No group text no video messaging, turns to “not ready” constantly so you miss business calls and texts absolute nightmare you will lose so much business using this
Glitchy
Incredibly glitchy and unreliable as an app for iPhone. Often don’t get text notifications, get logged out multiple times a day, and refresh rate is poor. Desktop version is fine when I am
at my desk. Wish the iOS app was more functional so that I could rely on receiving communications when I am away from my desk.
at my desk. Wish the iOS app was more functional so that I could rely on receiving communications when I am away from my desk.
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Very useful
CallTrackingMetrics is great! I use it every day. The app is great for on the go and I love how it keeps getting better.
good upgrades
Some recent good updates have been added that make this a lot better.
Worst work app I’ve ever used
This has never been a good app. You don’t get notifications half the time when you receive a text, can’t change contact information from the app, I can no longer text photos on the app. I have to log in and out several times a day because it just freezes and stops working. I wish our company would go back to 8x8
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Fix basic keyboard issues
Keyboard pops up when not needed and covers important buttons. No way to get rid of keyboard. Really bad look for a paid app….
Fix your app
Never been able to actually get into the app. Crashes every time I open it after login. So many updates later and still the same problem.
Soon to not be a user
App is absolutely useless, it is constantly logging you off. Now it does not even let me log back in it says my email or password is incorrect, but Iam using the same information to login on my desktop.
And forget about getting in contact with customer service it take 2-3 to get a reply back.
And forget about getting in contact with customer service it take 2-3 to get a reply back.
2 updates later & you’re going backwards
4+ years in business
10+ version updates
Mobile app: completely useless.
Forced logouts multiple times a day @ random
Deleting of login information on mobile
Delayed calls showing up in groupings of 10-20 out of nowhere
Missed calls
Routing issues
If you’re a call center taking 500+ calls a day wirh 30+ employees working strictly from a Desktop and headset, you’ll likely never suffer from the poor detail quality in the nooks and crannies of this software.
If you’re a small outfit that requires tjay everything actually perform as promised/optimally, run in the opposite direction for software wirh a track record of consistency and quality performance.
Not requiring a contract isn’t a bonus here, it’s to save them time and money bc they don’t trust the product they’re putting out and don’t know how to make it better.
Next review is 1 star and a switch to a competitor that knows what they’re doing.
10+ version updates
Mobile app: completely useless.
Forced logouts multiple times a day @ random
Deleting of login information on mobile
Delayed calls showing up in groupings of 10-20 out of nowhere
Missed calls
Routing issues
If you’re a call center taking 500+ calls a day wirh 30+ employees working strictly from a Desktop and headset, you’ll likely never suffer from the poor detail quality in the nooks and crannies of this software.
If you’re a small outfit that requires tjay everything actually perform as promised/optimally, run in the opposite direction for software wirh a track record of consistency and quality performance.
Not requiring a contract isn’t a bonus here, it’s to save them time and money bc they don’t trust the product they’re putting out and don’t know how to make it better.
Next review is 1 star and a switch to a competitor that knows what they’re doing.
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Does not show source of call
CTM is great on desktop and allows you do to just about anything you need. However, when I’m not at my computer I'm unable to see what source the incoming calls are coming from. This happens to me quite often as I run a business and do not have time to be at my computer all day. I often need to report to my partners what campaign certain calls are coming from and this app makes that impossible to do on the go. It seems like it would be a pretty obvious function to include as it’s one of the most important parts of the service as a whole. Very disappointing because that was the only reason I downloaded the app in the first place.
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Horrible app
I wish I could say no stars bc this app is absolutely unreliable. Calls are dropped if you’re even able to answer a call.
