Never buy their product
便利ですが細かいところで改善希望です
ですが以下の点について改善希望です。
①過去に2度、ホワイトノイズが急に大音量になり、そのあと停止しました（スマホを触っていない状況です）。子どもの睡眠以前に、耳への影響が非常に心配です。早急に改善希望です。
②ライトのオンオフが毎回2回押さないとうまく作動しません。夜間のオムツ交換など子どもが泣き出した時にスムーズにライトがつけられなくて困っています。
③横向き寝をしていると尋常じゃない数のアラートが来ます。寝返りのアラートは確かに必要ですが、横向きについてはアラートオフなど改善いただけないでしょうか。数分おきにアラートが鳴り、親はとても寝られる状況ではありません。
非常に良いものであるがゆえに上記が改善されると、嬉しいです。
One star because you can’t give zero
Great Camera and a non functioning app. Literally unusable. Brick.
DO NOT BUY
Just had our annual subscription of $120 taken out too. Terrible product.
Unacceptable Hardware Quality & Customer Support
When contacting support, they confirmed the camera hardware was dead but refused any repair or replacement options because it passed the 1-year warranty mark. Their only solution was requiring us to pay another $105 for an upgraded replacement kit.
For a $300 camera marketed around reliability and baby monitoring, having the main unit fail out of nowhere after light usage with zero repair path is extremely disappointing. Parents rely on these devices for peace of mind, and paying over $100 more to replace a hardware defect is unacceptable. I cannot recommend this product given its poor longevity and lack of manufacturer support.
Response from developer
Hello! We are so deeply sorry for this incredibly frustrating experience. You are completely right, a premium baby monitor should last through early childhood without failing out of nowhere, and having the camera completely brick with no repair path is unacceptable. We hear you, and we fully acknowledge how upsetting it is to face an out-of-warranty replacement fee when all you wanted was peace of mind. You trusted us to help keep an eye on your little one, and we let you down with how this was handled. We want to take a second look at your case and make this right. Could you please reach back out to our Support Team via the in-app chat and mention this review? That way, our agent can immediately escalate your case to the right team. Thank you.
Issues with camera playback
Response from developer
Hi Jennyamby! Thank you for sharing your feedback. We’re sorry to hear about the slow loading and the issue with the forward and backward controls. We understand how frustrating it can be when the playback doesn’t respond as expected. We’ll share your feedback with our team as we continue working to improve the app experience. If you need further assistance, you may reach out to our customer support team via in-app chat. We appreciate your patience and understanding.
Do better
Several times, I have looked at the camera, seen my child sleeping in bed, and then left the app thinking everything was fine, only to realize later that the image I was seeing was not actually live. On more than one occasion, my son had already gotten out of bed and I only noticed much later because the camera feed had frozen. This completely defeats the purpose of having a baby monitor.
I also don’t understand why we have to pay for an additional subscription when we have multiple children. It’s already $99 a year.
Another frustrating issue is the Picture-in-Picture feature. If you have two different Cubo cameras for two children, you can only see one camera at a time in Picture-in-Picture mode. You can only monitor both children simultaneously while staying inside the Cubo app. If both children are sleeping in separate rooms, we should be able to see both camera feeds while using other apps on our phones.
For the price of the cameras and the subscription, these issues really need to be fixed.
Response from developer
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the freezing and delayed live feed, especially given how important it is to have a reliable view of your child. We also understand your concerns regarding the subscription and Picture-in-Picture functionality when using multiple cameras. We’d like our customer support team to look into the live feed issue and assist with troubleshooting. Please reach out to our customer support team via the in-app chat so we can investigate this further. We’ll also make sure your feedback regarding multiple cameras and Picture-in-Picture is shared with our team. Thank you for bringing these concerns to our attention.
Shocking
The app is the worst!
On all other household devices every update they do with the app we always have issues and we can never see our baby on the app screen it’s shocking!!!
The worst!
Terrible
App randomly crashes so not reliable, huge battery suck on your phone, camera randomly updates during the middle of the night (try 3am) so your child is woken by clicking and a dumb light show. You pay so much money for an unreliable and problematic piece of tech.
Great customer service and app
Glitchy, slow, and awful
Waste of money
Monitor freezes constantly.
When it works it’s good, however it hardly ever works!!
Response from developer
Hello! We are so sorry to hear this. We completely understand how exhausting and stressful it is to lose sleep worrying if your monitor is working. You deserve total peace of mind, especially throughout the night. It breaks our hearts that a camera you loved so much is now causing you this anxiety. We want to get this connection stable so you can finally rest easy again. Could you please reach out to our Support Team via the in-app chat? We’d love to take a closer look at your setup right away and help sort this out.
The best camera!
經常斷線、App極慢！唯一的優點只有伺服器不在中國
Features as simple as rewind fail
Response from developer
Hi! Thank you for taking the time to share your honest feedback. We're truly sorry to hear that your experience hasn't met your expectations. We understand how important it is to be able to quickly review what happened after hearing a noise, and we can appreciate how frustrating it is when the rewind and fast-forward controls don't work as expected. We also understand your disappointment, especially given the investment you've made in both the camera and its AI features. Your feedback regarding the app experience and playback controls is valuable, and we've shared it with our team for review. We know there's always room for improvement, and feedback like yours helps us prioritize areas that matter most to parents. We'd also love the opportunity to look into the playback issue you're experiencing. If you're willing, please reach out to our support team through the CuboAi app so we can investigate your specific case and assist you further. Thank you again for sharing your experience with us.
