“Uh oh. Something’s wrong here.”-Useless app.
This app is extremely frustrating to use. Every time I try to schedule an appointment and select a date, it keeps showing the same “Something’s wrong here” error. This issue has been happening for so long, and there’s still no improvement at all. The problem just keeps repeating.
What makes it worse is the double standard — when customers are late or miss a monthly payment, they chase us non-stop. But when it comes to fixing their own app, there’s zero urgency. Please improve your system instead of making things harder for your customers.
What makes it worse is the double standard — when customers are late or miss a monthly payment, they chase us non-stop. But when it comes to fixing their own app, there’s zero urgency. Please improve your system instead of making things harder for your customers.
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Where is live agent ?all ai reply ?lousy app
Said upcoming appointment but show dates are not available can’t press anything’s ..so how do I make appointment?go live chat useless no answer ask me to wait for people contact me?wait for unknown people to reach out me to make appointment?how do I know those people are your staff?better switch to others brand
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Not updated
I accidentally miss 1 payment as salary was late. They aspected me to make payment for until the next upcoming month which was nonsense! Furthermore, they even send to 3rd party for reminder even though a few times told them thats not my contact. Breeching of data protection! Will not recommend to anyone.
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Lag
Everytime I open the apps, its always lag. Even after reading notification, the bubble continues to appear even after refreshing the apps. Come on! We need a seamless experience kind of apps!
NCS appointment's Notification
I get notification to make appointment for NCS. But no upcoming appointment in appointment list. Please let user set appointment when they are free. Not servicer directly contact. Not all of users are wfh or not working.
Too many notifications
Repeated notifications for future appointment a few times a day.
Terrible apps
Super lag and super slow apps. Can’t even download the invoice or payment receipt from the apps. Keep loading for ages !! E mail to customer service and they don’t even care at all… !!!!! What kind of service is this !
Apps itself
The app itself is a problem, can’t even load main page even I have 500mbps WiFi, it show no internet connection. How should I pay? Kindly advise.
Thank you.
Thank you.
Not Helpful at All — Just Makes Things Worse
The app is frustrating to use. Sometimes it doesn’t even work, and when it does, my data seems to be missing or cannot be found. I can’t make payments through the app, and there’s no way to review past payment details or contract info. What’s the point of the app if basic functions aren’t working?
The irony? I keep getting payment reminder emails non-stop — like I’ve never paid at all! I don’t mind monthly reminders, but if I can’t even make payment through the app, what’s the logic here?
Please fix your app if you want to retain your customers. My contract ends this year — and honestly, we’re this close to switching to another local brand. You know what I mean.
The irony? I keep getting payment reminder emails non-stop — like I’ve never paid at all! I don’t mind monthly reminders, but if I can’t even make payment through the app, what’s the logic here?
Please fix your app if you want to retain your customers. My contract ends this year — and honestly, we’re this close to switching to another local brand. You know what I mean.
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Fix your bugs
Unable to log in regardless entering NRIC or Email add. While we wanted to give review to the team or person like Fitri Cuckoo tech for outstanding job performance but you cannot write it as the app is not functioning properly. Can someone fixed the bugs problem. Tq
CUCKOO+ Performance Issues - Needs Urgent Attention
The app is constantly loading and is not functioning as expected. I hoped to use it for payments, redeeming rewards, and accessing promos or products, but it's been extremely frustrating. The issues are making it nearly impossible to use effectively. Please prioritize improving its performance for a better user experience.
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Too much buffering
Please update your apps regularly to prevent loading failures. If you plan to develop apps, please do so properly.
Force Consumer To Download Apps
Why consumer need compulsory to download apps to measure service team, in direct Cuckoo is collect customer data by forcing users. Very bad company policy and I will not recommend this Cuckoo brand to anyone. In fact in market is can get more reasonable price product and better after sales service that i already started to used.
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Spam inbox inaccurate
i kept getting spam inbox to do payment while the bills is not yet ready and also after made the payment i still get the same messages
App not display bills/payment
I have been using this and track payment, however since last two weeks my bills not appear, I keep received notification on overdue payment but bills is 0. Please help how to make payment.
Poor app
Whats the usage of the apps if it doesnt remind us to pay and had to make the cuckoo personel to contact us via whatsapp? Once payment done via apps, cuckoo personel cannot see the transaction and have to screenshot payment slip in whatsapp again. Having apps is for convenience. But now it doubled the user task. Become more troublesome!
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Monthly outstanding review didnt appear on apps
Pls fix it. My outstanding payment every monthly not up-to-date
Good service n product
Downloaded the apps since using cuckoo. Now i have 30k points that not yet redeem. Thank you Cuckoo
It is better to call
I booked the relocation service through the app’s live chat, but the company didn’t receive the request. Had to call and book again.
Download to Review
Please stop asking customers to download the app to review for the Cuckoo services. We paid for the services and after the services is done, the service person should get their commission and all. Should not keep asking customers to do review so the service person can get their commission. We already paid for the services for our convenience and sign-off after services is done, so STOP asking us to reviews!
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