Unsatisfied
Used the app and seemed pretty straightforward and simple when accessing the carts. When it came time to return the cart I clipped it back in and try to end the rental on the app and I’m told my payment isn’t processing. I tried multiple times and before I knew it, I had 6 pending charges on my bank statement. Was frustrated cause the number to call the company is listed but not available to take calls. Sent an email and received a response 4 days later but I’m not able to take my card off the app because “my rental is active” on the app. Honestly too scared to rent another cart from this company cause it feels like a scam.
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Frustrated
I downloaded and used the app to unlock a cuddle cart at our local mall. Upon locking the cart back in place and following the directions to submit payment ( prompted on my phone screen) the app was having trouble connecting or processing the payment. After retrying the card I put on file multiple times with no success, I tried a different card, same outcome. After being very confused I thought to check my banking app to make sure, and low and behold 5 transactions for a 36 min and 22 second use plus the other 3 on my credit card. I called my bank and let them know what had happened. I tried reaching out via the phone number listed on their website ( which unfortunately doesn’t even ring) I filled out a contact form on their website with NO response. The app still after 48 hours is telling me it can not process the payment and to retry. All I want to do is remove my card information from this app and delete it from my phone!
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Kid loves it, no steering wheel
My kid loves to rent this cart at the Tejón Outlets in California. The only thing is for $9 whole bucks plus 25 cents on the hour there is no steering wheel on the car.
SO Simple & Easy to Use!
Our family loves using this app! It’s so simple & easy to use! We used it to rent some carts at the mall the other day and the process was SO self-explanatory and the entire process was very easy to follow that I just had to write a review! I can’t wait to use it again at the mall with my family.
My Family Loves Cuddle Cart!
This app makes everything so quick & easy to rent the carts! The kids love the cuddle carts and always get excited to go to the malls now! And it’s nice to have an app like this that makes it so convenient and easy to rent them.
