Convenient, but Experience Could be Improved
Very convenient to be able to do things like request books, manage holds, and access my library card via an app. However, I do wish they would add the “add to list” feature available via web browser. I would love to be able to access, manage, and add new items to my lists on the app.
Great
Some things don’t function properly such as seeing availability for certain items, but most things do.
Does not work
If you use it to search for a book it does not work at all. After three minutes it was still searching for “Harry Potter”. At the most basic, a library app should find books. I use their web version instead.
Not great lately
App hasn’t been working for weeks. Cannot look up or at any book or even review books currently taken out or due. Defaults back to account status several weeks ago and when you try to refresh it just spins and nothing loads.
Slow or unresponsive
Often, too often, slow or unresponsive. Why??
Needs work
This app does not work. It constantly freezes, you cannot see your books and cannot take any action with them (renew, place a hold, etc.). The only thing I can do without trouble is scan my library card at a branch.
Works great!
All these old reviews from years ago all the stuff has been since fixed and it works so much better the last couple years! I didn't even know there was an app for here until last year (2024) and it's been so convenient to be able to renew stuff when I am not able to physically get to the library due to weather and/or other personal factors! It's easy to look things up and place them on hold to my library of they are not at my local one and elsewhere in the system! It's nice that you can see what you check out and can even check things out right from the app and not even have to go to the kiosks! Yes it will have days where it is down for maintenance but that's normal for technology! Gotta keep the app safe and secure and running properly and sometimes programs need tweaking so have faith in their IT department and be patient when that arises.
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Search function seriously broken
I search for two words and get immediate results. I search for three words and the app hangs up forever. Tried again with two words and all is well. Again three words and it hangs. Ugh!
No night mode
There needs to be a setting or an option to have this switch to night or dark mode. As a reading app, it’s too bright at night and hurts the eyes
Can’t see classes
When I first downloaded this app it worked spectacularly. I could easily search and register for or reserve classes, books, resources, you name it. Now the only screen that comes up is the home page while none of the links on it are able to load. So disappointing after such a great start.
Great app, just needs some improvements
I like the updated version, but I can’t add upcoming events to my calendar in advance of registration the way I used to. Since so many events are full within minutes of registration opening, I have to make a calendar event to remind me to register as soon as it opens. Please bring back that capability on the new app.
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Features don’t work.
Can’t cancel or freeze holds. It keeps giving me errors. Also, when an item is on hold, you can’t see your position in the hold (unlike on the website).
Bring back the older version for audiobooks
I love the new style of this app, but when I’m listening to the audiobooks, they constantly crash. I can’t listen to a book when I don’t have Wi-Fi either like the old app. Please update it again. Bring back the older version for audio.
Old version performs better than the new version
This app is terrific. I love it and have been using it the past couple of years. I gave it 3 stars because it was recently updated this past week and unfortunately it keeps crashing and freezing, making it frustrating to use. Please fix it. I would love to give it 5 stars.
Freezes often
For being an app for a library, it’s terrible. I use it constantly to order and renew books; however, it freezes very often. I am constantly deleting the app and reinstalling it so I can use it again. I wish someone could up their tech game on this app.
Buggy currently
I’ve had this app for a while now and it’s long been a bit hiccupy but I can usually browse, check out a book, and get reading without too much fuss.
Unfortunately though, at the moment it’s totally unusable for me. Shortly after it launches it throws an error that reads “Sierra Request Error: cURL error (400) - Unknown error” and I cannot do anything in it.
Unfortunately though, at the moment it’s totally unusable for me. Shortly after it launches it throws an error that reads “Sierra Request Error: cURL error (400) - Unknown error” and I cannot do anything in it.
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Great library but subpar app
I am so grateful for the award winning library we have. It’s amazing. That’s why it’s so disappointing to have an inconsistent app. Use the website for reliable service. I hope one day the app is as stellar as the library.
Unusable over 5G?
For some reason, the app can run only over a WiFi connection. Using only mobile data seems to prevent most of the content from loading at all, with no error message. (iPhone 8, iOS 15.1, AT&T Mobile)
Great !
Love that o have access to placing holds on my phone - very convenient app. Wish Lorain county had the same technological advancements
Options to sort checked out items
I want the ability to be able to sort my check outs by due date or date checked out. It only sorts them by item type. I don’t care about that & it is not helpful.
