Doesn’t even work
Terrible app. Subscribed, tried to download latest copy, just now says “queued”. Useless.
Worthless App
I downloaded this app to subscribe to the Cycling Weekly digital edition. Since subscribing I have not been able to read a single edition! No help, utterly hopeless and a waste of money!
Hopeless
Week after week i have to delete and reinstall the app and then restore purchases. Wish I had not subscribed to this useless app and stuck to paper copies
Irritating App
This App is incredibly annoying. It is slow. You constantly have to refresh your purchase. Why??
It needs re-engineering by someone who understands CX.
It needs re-engineering by someone who understands CX.
Latest app version is rubbish
Avoid - takes your money for yearly subscription and still asks for you to pay for weekly edition.
Over 60 years
I’ve read the “comic” since 1960 it’s given me immense pleasure all these years however recently the app is difficult to operate today 28th July can’t download issue
Couldn’t log in after update
Switched from paper to digital a couple of months ago. All fine until last weeks upgrade, couldn’t log in etc. Raised a ticket with mag direct, and looks as though it’s sorted now. Been reading it. 50 plus years, yes it’s changed, but that the instant nature of the web etc.🚴🏻♂️🚴🏻♂️😀
Avoid at all costs
I took out a subscription, paid my money. It was for some reason cancelled and I never received a refund.
You owe me!
You owe me!
Failure to download editions
This may be linked, but since the roll out of iOS 14.1 for iPad I have been unable to download digital editions of the magazine, a “hint” message appears saying I need a “stable internet connection” to compete a download. There is nothing unstable about my internet connection. This is a bug that needs fixing ASAP.
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Broken since iOS 14.2
Stopped working since iOS 14.2 releases, comes up with unstable internet connection error and will not let me download issues to either my iPhone or iPad
New app doesn’t work
I’ve been reading Cycling Weekly (on my phone) for a long time. But this new app makes it really difficult.
I read the web content and pay for the magazine but the web content is jumpy, interrupted by ads loading and pop ups. The nav is totally biased towards the PDF making access to the web section clunky.
But I love the content.
Please just sort out the nav.
I read the web content and pay for the magazine but the web content is jumpy, interrupted by ads loading and pop ups. The nav is totally biased towards the PDF making access to the web section clunky.
But I love the content.
Please just sort out the nav.
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App not working
Worked only on day 1, then the app wanted to charge from then on, even though logged in. Sent a message, but got a random reply that the message couldn’t be translated, I would have thought someone on customer services could read English. Will cancel when have a chance to call them.
Too many adverts
Ads just block it and slow it up. Pages hard to read most times. 👎
Waste of time
It’s very poor, totally erratic, almost nothing works, nothing stable and videos ... just blank screen
Just about to read an article and then the app closes - I contacted support and a reply from time said have you logged in?
Just about to read an article and then the app closes - I contacted support and a reply from time said have you logged in?
New app won’t access my subscription. ITS RUBBISH
Wasted too much time trying to log in, then resetting password and still not able to log in to view the magazine. (I have a print suscription)
Within the app, I can access the manage subscriptions web page that proves I have a valid account, username and password and subscription, which only makes me feel doubly frustrated.
Now I find I am unable to even give the app a zero star review.
Each time the app is updated, this happens, then I have to wait for custom4 services to get round to replying
Within the app, I can access the manage subscriptions web page that proves I have a valid account, username and password and subscription, which only makes me feel doubly frustrated.
Now I find I am unable to even give the app a zero star review.
Each time the app is updated, this happens, then I have to wait for custom4 services to get round to replying
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A massive step backwards
As an iOS subscriber, why do I continually have to restore purchases, and why does the “subscribe now” button never disappear? Furthermore, why is the cover not hot-linked to the articles it references (the whole table of contents has gone from the magazine). Very poor implementation of the magazine experience. Used to be better - not very good, but not this bad.
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Need to log out and in every week!!
App doesn’t recognise my subscription so I need to log out and back in each week. Not good and needs to be fixed.
New App very poor.
Numerous bugs. Have deleted and reinstalled app a number of times to no avail. Currently will not open at all. Current issue unread. No response to e mail. Disastrous update.
Update26/01/2018. Cancelled subscription. No change to terrible app. Never got a response from developers. Download was problematic at best, couldn't read current issue if iPad not connected to internet.
Update26/01/2018. Cancelled subscription. No change to terrible app. Never got a response from developers. Download was problematic at best, couldn't read current issue if iPad not connected to internet.
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Poor upgrade
Since latest upgrade, it is better, but still worse than the original version. Losing my place in the magazine each time I open it is so poor. Plus start up is slow. Hint -Load the app first, then check for web news as a background task. Upped my review from one to two stars. Before you tinkered, it was five. Food for thought?
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Avoid at all costs
Took out a digital subscription and received an email a couple of days later saying may account was now active and I could download the magazine. 2 weeks later and lots of chasing customer services I still can’t access the magazine subscription I have paid for. Customer Services are worse than useless and don’t even acknowledge an email sent or do anything to resolve the issues.
Avoid this at all costs if you don’t want to lose your money!!
Avoid this at all costs if you don’t want to lose your money!!
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