Cync (the new name of C by GE) User Reviews

Customer Experience

Positive experience30.5% of reviews
Neutral9.2% of reviews
Negative experience60.3% of reviews

~ Based on 1,041 written reviews from the US App Store.

What users say

Is Cync (the new name of C by GE) Safe?

Cync (the new name of C by GE) appears safe based on user ratings. AppsHunter Safety Score for Cync (the new name of C by GE) is 91/100.

This assessment is based on 178,590 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.8% of ratings point to a safe experience
3.3% of ratings suggest some concerns
7.9% of ratings point to a risky experience

~ Based on 154,962 App Store ratings for Cync (the new name of C by GE).

Is Cync (the new name of C by GE) Legit?

Cync (the new name of C by GE) appears to be a legitimate app. AppsHunter Legitimacy Score for Cync (the new name of C by GE) is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

WOW!

The greates light bulb to ever exist. I am giving it the Northstar approval.🤝

Unable to set up light

Trying to set up a second light and it’s not connecting

Group set up feature required

You need to have a group set up for wifi when the smart bulbs are installed in a room, instead of installing it individually. It’s painful to reset whenever there is a network change

Shouldn’t need an account

Shouldn’t need an account

Lightbulbs

Unable to sync lightbulbs. Not enough info to determine process…. Turn it on? How? No light showing… etc etc

Where are the widgets?

The app is minimally functional, and the user interface is confusing. My biggest gripe is the omission of widgets. Im having a hard time thinking of an app with a more suitable use case for widgets. A simple light switch on my home screen would be fantastic. it seems like such a natural feature yet Cync is completely absent on the widgets page. The fact that this feature hasn’t been implemented speaks to the bare-bones approach the developers are taking with this app. If there is still a development team, what exactly are you being paid for?
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Too difficult to reconnect to Wi-Fi

Moved to new home had the most difficult time reconnecting to my new Wi-Fi system

Poor UI & integration

Does not connect, very slow and forgets the device

Very Laggy

I’ve been using these lights without issue for years now but for whatever reason they won’t connect like they’re supposed to. It usually connects to my phone straight away but for the past week now it “needs a second to think” when it didn’t before. It used to change the lights at the exact same time I adjusted them but now the app is very laggy and I’m starting to get very frustrated with the lag and connection times.
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It simply doesn’t work

It simply doesn’t work. Setup stalled at step 1.

waste of money

paying $7 for a lightbulb that won’t connect or work with this terrible app. i also shouldn’t have to make a whole account etc just to set up a light bulb

Has a mind of its own

This app doesn’t work very well at all. It basically ignores the settings you choose and does whatever it wants. Changes the colors of the lights so they don’t match, even when they’re grouped together. Doesn’t always show the correct status (On or Off). Turns down the brightness whenever lights turn on. Turns one light on and one off. Tech support could not solve the issue.
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horrible equipment

just awful. barely even works. app is even harder to use.

Great simple controllable app

Easy controls for products and simple format

Idk how this has a 4.6 holy ****

the routines don’t work, even after clearing cache and resetting app and lights. The app is nearly unnavigable, lot of redundancy across pages. If y can I would get different lights

My room Neelly ❤️

Guud

Works really well

Cync works great, but I had a little trouble adding a new bulb to an existing program. I eventually got it and everything is working. Cync reached out to me with fantastic customer service if I needed any assistance.

Can not connect any of the devices

Plz help me

This is the best app

This is the best

friction points

not a fan of the experience of having to log back into an app to change my lights. there’s friction is that part of UX