Features requested
Beautifully designed app very soothing. There are only two very important improvements. Those are requested. One is login process is very complicated and cumbersome. Please enable pin login for POSB account holders. Also after logging out from INDIA POST INTERNET banking there is no way to come back to the app homepage. Thank you for your help and support regarding the POSB account holders.
Show more
Nothing can do other than Tracking, no order details from profile
You can’t get any update or track without you having tracking number. So basically you can use website to track, nothing is different.
Add Estimated Delivery Date option
Please a humble request to add an estimated delivery date option to know when my parcel is arriving, It is so frustrating.
Theft and tampering the parcel(international courier)
first time i used this post and very disappointed, as yesterday i got my courier but my courier was tampered and opened and 5 items are missing from that and it was opened from the bottom and then secured with the cello tape. And the weight of my courier was 14.5 kg and now its 10kg only. And i am waiting for any response from india post to connect me anyhow. Worst experience ever so disappointed.
Show more
Doesn’t work all the time
This is the only app of indian post service and its service totally poor and unacceptable
Nothing works
I’ve been trying to raise a complaint about my parcel gone missing, there has been no transition updates nor any sort of grievance redressal despite multiple complaints. The complaints itself would not go through even when filling all the details… what kind of useless of an app and service is this.
Thank you for High end security
Not able to paste the tracking number
App has several bugs
App has several bugs . I tried to register a complaint through app, but so many bugs shows up. I think they haven’t tested the app completely.
I could only file. Complaint through their web app. It was working. Kindly test every features before making it public
I could only file. Complaint through their web app. It was working. Kindly test every features before making it public
Dak Seva App Lags and Delays – Needs Optimization
The Dak Seva app needs significant improvement in performance. It works very slowly, and responses take too much time, which makes even simple tasks frustrating. In today’s fast-paced environment, users expect quick and smooth service, but this app often lags and delays actions. Kindly optimize the app speed and responsiveness to provide a better user experience.
Show more
A Digital Disappointment from India Post
India Post had a golden opportunity to modernize its services with Dak Sewa, but the app manages to make a simple task feel like an ordeal. Tracking a parcel — which should take two taps — turns into a loop of error messages, blank screens, and endless loading spinners that go nowhere.
The interface looks like it was designed a decade ago and never revisited. Half the features either don’t load or redirect you to a browser, defeating the entire purpose of having an app. OTP delivery is unreliable, login sessions expire without warning, and the app frequently crashes mid-use.
Customer grievance options exist on paper but lead to dead ends. For a government service that handles millions of parcels daily, this level of digital infrastructure is simply not acceptable.
If you’re expecting real-time tracking or any meaningful functionality, lower your expectations dramatically — or just call your local post office directly. It’ll save you time and frustration.
India Post, please invest in a proper UX overhaul. The people deserve better.
The interface looks like it was designed a decade ago and never revisited. Half the features either don’t load or redirect you to a browser, defeating the entire purpose of having an app. OTP delivery is unreliable, login sessions expire without warning, and the app frequently crashes mid-use.
Customer grievance options exist on paper but lead to dead ends. For a government service that handles millions of parcels daily, this level of digital infrastructure is simply not acceptable.
If you’re expecting real-time tracking or any meaningful functionality, lower your expectations dramatically — or just call your local post office directly. It’ll save you time and frustration.
India Post, please invest in a proper UX overhaul. The people deserve better.
Show more
App hangs
It would be good to test frequently to check how the app works. I have been trying many times, the does not open at all. If it opens it hangs frequently.
Update Required
App does not load and all features are not accessible. Crashes frequently. Update Required.
Corrupt App , same as their govt. department
Had a horrible experience with the app . Chatbot is kept on loading . Half of the features are not even working . Seems like these corrupt govt. BABUs don’t even know how to develop the aap, interface is like as if it was developed in 1900 . Pathetic . Rather remove this app from Apple Store and play store .Useless .
Show more
Overuse of captchas.
You have to keep entering captchas. Even for looking up which post office serves a pincode.
Ridiculous.
Update: document got delivered before the tracking system even came to know.
Ridiculous.
Update: document got delivered before the tracking system even came to know.
Register complaint option doesn’t work.
Hi team,
A simple option such as ‘ Register my complaint’ doesn’t work. After entering all the details, it just throws this error: “Validation Error: validation error” which is senseless. I have been trying to raise a complaint for over a week but I get the same error every time. Developers need to look into it.
A simple option such as ‘ Register my complaint’ doesn’t work. After entering all the details, it just throws this error: “Validation Error: validation error” which is senseless. I have been trying to raise a complaint for over a week but I get the same error every time. Developers need to look into it.
Show more
Excellent
Truly excellent with all necessary features. User interface is awesome.
IT 2.0
One stop solution for all postal needs thank you india post.
KYC
In profile’s account detail section, when Aadhar kyc is performed through OTP, it doesn’t complete. No OTP filling screen becomes visible. Please fix this issue.
The creator wasted their time on this application.
It frequently freezes and the information provided is incomplete. I have never seen such a useless application before.
sing up or log in
Did not properly process for login, this will again again to want otp and log in password