App usage
Application never works correctly, constantly saying there is an issue or an error loading up your accounts. Only possible fix for this issue is to restart your phone, and hope it works. FIX this app. It is a POS.
App usage
Application never works correctly, constantly saying there is an issue or an error loading up your accounts. Only possible fix for this issue is to restart your phone, and hope it works. 50/50 if it corrects the issue.
App is trash.
The bank itself is phenomenal. This app is garbage because once a month they lock you out of your account to force you to change your password. It’s disgusting.
Not working on iOS 16
Will not open on iOS 16.
New app doesn’t work
Was told to wait for update so app would work. App hasn’t worked since new update can only use online.
Backwards Technology, Technology Failures, and Underserved
This app barely works and now thus update just completely locked me out of my account. Yes, I used the new password login format which by the way isn’t a recommended secure route. Hackers can EASILY gain this information and gain access to my upgraded account.
I really need a more mature financial institution. These problems always seem to crop up on a routine basis. System is up, then it’s down. Upgrades occurs then mass technology problems and access happen. Been on the 800 number for over an hour just trying to resolve a login issue through the mobile app.
How does this organization survive? Service and app doesn’t even deserve 1 star.
I really need a more mature financial institution. These problems always seem to crop up on a routine basis. System is up, then it’s down. Upgrades occurs then mass technology problems and access happen. Been on the 800 number for over an hour just trying to resolve a login issue through the mobile app.
How does this organization survive? Service and app doesn’t even deserve 1 star.
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Great service and people
We have been loyal customers of DFCU for over 25 years. The staff has always been friendly and very accommodating whether we are in person or over the telephone. We usually deal with the branches on the TOM Miller Road and in DANNEMORA. Thank you so much for the excellent service. The best to all of you during this holiday season. JIM & Eunice LeClair
Thank you for always being there and answering our questions. It’s a pleasure banking with DFCU.
Jim & Eunice LECLAIR
Thank you for always being there and answering our questions. It’s a pleasure banking with DFCU.
Jim & Eunice LECLAIR
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👎
I wish your app worked once in a while. Literally have issues once or twice a week. So does my girlfriend on her phone. Makes me want to switch services.
Trash
Disabled access for jail broken users. We buy the phone and do what we want with it, now we have to go by your guidelines in an app and have to resort accessing through website, not a good stance. Device freedom > app
Bill pay needed
I wish I c oils see m bill pay pending, or pay bills in bill pay on the mobile app.
Transfer
Can’t transfer when I want too, always have problems
👍
Suggestion: Why do we have to enter our password again when making a transfer when we use Touch ID? Our fingerprint is good enough for any type of transaction. Thanks for adding a Log Out feature at the top.
No touch ID support. Seriously?
I realize that this is an updated app but let's get serious. Any reputable bank or credit union has an app that supports touch ID so we can log in with our fingerprints.
Useful App But Could Be Better
Fingerprint recognition would be great.
Log In
Pretty useless if we can't log in.Several co-workers and myself can't get past the initial log in.
Can't log in
This app frustrates me. It won't let me log in, it just keeps asking the same security questions over and over again. Also when I went on the website I had trouble creating a profile. You guys need to fix your online banking asap.
