David Lloyd Clubs User Reviews

Customer Experience

Positive experience39.9% of reviews
Neutral10.7% of reviews
Negative experience49.4% of reviews

~ Based on 629 written reviews from the US App Store.

What users say

Is David Lloyd Clubs Safe?

David Lloyd Clubs appears safe based on user ratings. AppsHunter Safety Score for David Lloyd Clubs is 93/100.

This assessment is based on 679 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.4% of ratings point to a safe experience
2.4% of ratings suggest some concerns
4.3% of ratings point to a risky experience

~ Based on 679 App Store ratings for David Lloyd Clubs.

Is David Lloyd Clubs Legit?

David Lloyd Clubs appears to be a legitimate app. AppsHunter Legitimacy Score for David Lloyd Clubs is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Mr P Sliwka

Just sing up , 3 massages for free AAA+

Wonderful!

David Lloyd’s Heston Amazing Club/ Spa highly recommend, Musa Massages are restoring and with healing touch, he can accommodate individual needs, I combined my neck/ shoulders massage with head massage, which left me relaxed and rejuvenated. Thank you

Don’t work

Fix ur app

Just awful

Obscure categories with inconsistent UI and no search. An alphabetical list of functions would be better.

And nothing in the gym uses your in-app ID. Everything has to be added via a third party account. Good luck adding all 20 services.

No equipment links to smart watches. It's all cloud and account based. I expect cos there's money in the data.

Overall, it's just awful.
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Calendar Data

Why does the App need full access to the iPhone calendar rather than just permission to create appointments?
I can’t use the facility to transfer my session bookings to my phone calendar because I don’t want to expose all my calendar entries.
Nobody should be simply clicking through to give this level of permission.
3* rating rather than 5* until is fixed.

Didn’t get an answer to this so rating downgraded to 2*

Should probably be just 1* as the link for app support just goes to the DL homepage.

I strongly suspect the developers never read their reviews.
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Great service at Heston!

From the moment I stepped in, Marc was extremely helpful, attentive and professional. The joining process was made seamless and easy.

Terrible booking system

Want to book a 6am class? Well you’ll need to set your alarm for 6am nine days before! Not so conducive to well-being if it’s your day off or a weekend! Good luck with the ill/thought out new booking system on the DL app!

One of the best apps I’ve ever used

Everything integrated into one platform. Access to the club, club info, ordering food, account and subscription management, uniformity across clubs. Excellent move by the higher ups to throw money at this.

Shocking app

The app keeps glitching, Iv just joined the gym today and every time I try to login it says I have no internet connection, tried on multiple devices and the same error everywhere.

My app doesn’t have most features.

My app appears different from my partners and I cannot order food or book crèche through it. I also have shown it to DL team members and they have not seen it before. Ive re downloaded etc but not working correctly and different from my partners and we share the membership. Not sure of a fix ?

Booking system dysfunctional

Instead of investing in the back end system to enable people to book classes when they wanted, or putting on more of the popular classes DL made booking system a convoluted mess, being both more inconvenient and harder.

Such a shame.

Great pt with Clare

Great pt With Clare

Best PT

Great Personal training session with Anis.

Too much moment and motion

Please give us a way to stop the motion and excessive animations in the app. My eyes can’t focus on anything because there’s too much movement on screen. It seems like everywhere nowadays has excessive use of videos for absolutely no reason other than to annoy anyone who is neurodivergent or generally sensitive to visual motion.
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App Buggy - Creche Booking

love the club, but if the app crashes or if you toggle away mid creche booking

you are then blocked from being able to complete the booking later. the app errors "oops this child is already in a booking at this time" which isn't true

so no i can't book at all, even though there is still availability for the creche because the app errantly thinks my child is in another booking already, that does not exists
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Crash

App tends to crash and become overwhelmed and dysfunctional at peak booking times which is very frustrating. Can also be misleading whether booked into class or not and appear to be successful when not actually booked. Not fit for purpose at peak use. Needs reviewing as numbers using app overloads it on a daily basis
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Family time

A great place to play tennis. Swim and relax in the spa with family and friends

New class booking proposals for app

Instead of investing money in the app to improve the booking process someone has come up with the most bizarre booking process. To now have to book at random times throughout the day is simply ludicrous why does no one at David Lloyd think of the practical side of this, all this system will do is complicate the whole process for members. Why can’t a company the size of David Lloyd invest money in their app development to ensure a smooth booking process. Were members even consulted regarding this new procedure????
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Poor changing rooms

Men changing rooms are not clean and benches and shores need repair. DL needs to invest in renewing Harrogate club

Fiona’s spin

It’s the best