App great, DD-WRT itself bad
Not working
Shouldn’t be a subscription!
You bastard
Outstanding Customer Service
Previous supporter now disappointed
Response from developer
Hi, I have uploaded the paid version you can get for free as DD-WRT Legacy, however an issue with the app store meant users that bought the HD version instead of the Pro version didn't get awarded it for free. If you email me I can get it sorted for you.
Can’t get it to connect to my router
I will update my rating if I can get the app to connect.
Do yourself a favor. Just go download a different app for your router
The alternatives have to work better than this subscription locked app from a company that doesn’t appear to value the customers that helped it get to where it is today.
It would be kind to say that the Version 3 update is garbage.
Garbage can often be composted or turned into energy or recycled. This app is only suitable for the delete bin.
In defense of the update one could say that the version 3 update “looks pretty”.
Unfortunately that “pretty face” hides a total lack of functionality as none of the buttons or features now work in the new app after the developer updated the app from version 2.
In version 2, the prior major release, all the tools, the web gui links, and everything worked great. The UI was responsive and users could easily reboot their router.
This changed with the new version 3 app update. Nothing works, there is no functionality available after the update. Just a pretty UI and a “this requires a subscription” screen that appears whenever you click anything.
To do anything with the router users need to download a different app.
In short: The New v3 app version is useless.
I wish I could trust the positive 5 star glowing reviews, but they seem like they are from when the developer had a good product and support process prior to the v3 release and when they valued their prior customers.
They provided a lot of customer support back then as the company used to care for the customers who had helped get the company to where it is today.
You can tell they used to care about customers. It was apparent from their patch notes where they gave an unlimited free subscription to this new app to their original customers (who had purchased their non-subscription app) after moving to the new application that used a subscription model.
Now the company has moved on … to a “what have you done for me lately” point of view.
Apparently that care they used to have? It just isn’t there anymore because they took that unlimited subscription they granted to the new app away for all their old supporters and now try to wave their hands saying that nothing was taken away. “Go download a different app. You can’t use this new app where we gave you an unlimited free subscription.”
So do yourself a favor. Just go download a different app for your router. It’s the advice the dev is giving their old customers.
V3 experience lacking
V3 not even allowing transfer to web gui without subscription is absurd. Not sure if you are actually trying to convince your user base that they should just use that instead? Avid supporter and willing to consider continuing with subscription model but at this price and initial feature list it’s going to fail.
Waste of money
Raised from 1 to 3
I raised my raiting from 1 to 2 but only because the developer is upset that I gave him a 1. I don’t like the app. I especially do not like that there is subscription fee. If there was a one time unlock everything for life fee i might feel better about it. WHY? because DD-WRT has always been free Open Source and all I need to be able to do from my iPhone is look at my connected devices on my home LAN and signal strength and I might only need to do it once or twice / year. I was able to do that for free for the past 20 years simply by using the FREE access to my DD-WRT routers via Safari on my iPhone. When I saw that I need to pay to unlock those features with this app, I got angry. When I saw that this app simply accesses the web pages within the Firmware for anything that one might want to configure. I got even angrier and decided to end the free trial. When the developer got angry about my review and wrote me complaining about my review….he’s lucky they don’t allow Zero. I’ll give him a 2 for 2 expensive for my needs.
Response from developer
You have this completely wrong and are angry at the wrong person, but i'll take it and move on. I am not associated with the DD-WRT team at all. If you think they killed your access of configuring through Safari, then take it up with them. I'm an independent app developer that makes apps for a living. I must charge for my apps or I will be homeless. If you don't want to pay for my apps, that's fine, don't use them. But having so much hatred because I need to make a living from what I do is crazy. I'm sorry if you have no alternative, but my kids need to eat.
WOL
Otherwise all OK, just missing that WOL option that was for free before….. thanx!
Not recommended
Better than the web UI
Beware
Update after developer response.
I’m not blaming the app. However ive been running the same firmware for over two years without any problems until I used the app. As I said I can’t prove that you or your app compromised my password. Based on my investigation and analysis this was not a firmware glitch (25 years experience in computer and network engineering).
Thank you for your response.
Response from developer
I am very sorry you think your router was hacked. I can 100% assure you that this app had absolutely nothing to do with that! Not being able to login to your router doesn't mean it was hacked, software goes flaky sometimes and it could have just been a corrupt NVRAM setting on your router. I know you probably wont just take my word for it, but there have been no other reports of this and anyone can easily sniff the traffic from this app to confirm nothing untoward is happening. It's a shame I get the blame, but I guess I have to take this one on the chin. Update: I'm not saying the app wasn't the cause, I guess there are edge cases that can make software do something it's not supposed to. Like it could have been that the web server on the router crashed. I just feel like using the word 'hacked' is irresponsible as it automatically makes people feel like it's a dangerous app and makes it sound like I am doing things I shouldn't. Update 2: It seems there is a DD-WRT setting that is causing havoc with webGUI access. It might be related here. If you have tcp_tw_recycle=1 in NVRAM or on the Admin->Sysctl page, this severely nukes web access from many browsers. Change it to 0 and it should all be good again. Please update if this fixes it.
