Definitive Utility User Reviews

Customer Experience

Positive experience0.0% of reviews
Neutral4.8% of reviews
Negative experience95.2% of reviews

~ Based on 21 written reviews from the US App Store.

Is Definitive Utility Safe?

Definitive Utility does not appear safe based on available data. AppsHunter Safety Score for Definitive Utility is 41/100.

This assessment is based on 46 user ratings, with an App Store average of 1.4/5.

Safety Analysis

8.7% of ratings point to a safe experience
2.2% of ratings suggest some concerns
89.1% of ratings point to a risky experience

~ Based on 46 App Store ratings for Definitive Utility.

Is Definitive Utility Legit?

Definitive Utility is no longer available in the App Store. AppsHunter Legitimacy Score for Definitive Utility is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

USELESS

I’d rate it lower if I could. Won’t pair with w studio. Scam

Works 1% of the time

You really need this app to work in order to control and adjust the devices. The app connects 1% of the time. So- I am researching investing in Sonos instead.

Scam

After spending a pretty penny on these speakers I have nothing but problems. Needed the speaker replaced. Issues with Static. Expensive speakers like these, I expect top of the line software. This app is trash. Does absolutely nothing and is never updated. Never will buy from this company again. Nothing but problems.
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Absolutely Useless

The Most BS app after spending 1k on a product. Stay away from this product. There are better product with way better user interface

Bad bad connection

App and software on this brand is shameful. Over a thousand dollar price tag speakers, worse than cheap Chinese app.
Why did they even bother launching it?

Software platform is horrific

Setup software is horrible. Error reporting of even worse. I've wasted so much time getting a simple wireless surround setup to work.

I feel like I got scammed on the software

I have no doubt that the speakers themselves are very good products. But, after spending $1000+ on the wireless surround sound speaker set up, I expect great software implementation and regular updates. But, unfortunately this is not the case, and needs major improvements for both the apps and speaker firmware, as well as regular updates; the apps haven’t been updated in a minimum of 3 months. Excellent hardware deserves excellent software, but this is not the case for Definitive. I feel like I got scammed on the software.
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Antiquated

They need a modernized interface and need to work on usability. It’s like DOS in the 1980’s. Also, still no surround sound support for TV mode. I love Def Tech, but they need to address some serious gaps.

What does this app do

It’s pretty useless app, shows I have a connection with W Studio system and my W7 speakers, does nothing else, really sorry I spent all this money on speaker system that has no blue tooth, uses only WiFi and never stays connected! Yes I have a new router and modem purchased just for this system. Also no connectivity with Alexa, Siri. You need to work both apps for your equipment
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App broke

App useless does not work!

Garbage

This app is terrible. Nothing but problems

Junk

Don’t waste your time with this app. It will cause you endless frustration as it never connects to the sandbar no matter what you do.

Useless app

This app is useless. I can't do anything to my w7 other than update

Lack of ITunes Support

FAQ needs step by step directions on how to interface with iTunes library. Tech owned off on Play-Fi. Either own the product and complete functionality or suggest to look at Sonos.

Would rate it lower, if possible- doesn't connect to W Studio

I have no way to determine if this app does what it is supposed to do. It will not connect to the W Studio. Support on the Definitive website is lacking for it (to be fair I haven't tried calling yet). Please update or build the functionality into the Definitive App for streaming that does connect correctly.
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App is awful

Fire whoever created this crappy app.

App Remote Doesn't Work

The remote control through the app does not work. And now that my physical remote doesn't work I am sitting in my living room with an expensive box that also... doesn't work. This seems to be such as simple fix, it also seems lazy to have not done so already. I guess some people don't like money.

Needs update

App is old and needs an update, keeps crashing.. Sad i just bought into the playfi system instead of sonos and now have every playfi device through definitive w9,w7 wamp etc of i had known the software (and the software is just as important as the hardware w this type of system. Please update!!!

mediocre

Songza has been done for months now and the app still has yet to update to google music. I’ve always loved deftech and have lots of their gear, so I was excited when I was going to pull the trigger on sonos a year and a half ago to learn deftech was coming out with a competitor. the interface is mediocre at best. NEED APPLE MUSIC INTEGRATION! I have 4 w amps connected to in ceiling speakers throughout the house. app just not up to the quality you would expect from a company like deftech.
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Works for wired speakers only

It only works for wired speakers. I have to say, it worked very smoothly to upgrade the ethernet-wire-connected speakers.

But for the wireless speakers, for example, "W Studio" (it does not have the ethernet port), it never worked since the first release!

Did any developers ever tested it on a wireless speakers?

Very great speakers, ruined by bad software.
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