Delivery Shark User Reviews

Name: Delivery Shark
Rating: 3 (2 reviews)

Delivery Shark

SHROPSHIRE MANAGEMENT GROUP (SMG) LIMITED

🍔 Food & Drink

🛍️ Shopping

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App won’t load

The app gets stuck on the loading screen with a spinning circle and eventually times out. Reinstalled twice with phone rebooted too. No change. Working fine for everyone else I speak to. Perhaps something specific to the iPhone 13 Pro maybe.

CRRees

3 years ago

Response from developer

We apologies for the inconvenience you’re facing. It seems to be an isolated issue with the iPhone 13 Pro. Our technical team is investigating this matter. In the meantime, please ensure your app is updated to the latest version, and we appreciate your patience as we work to resolve this specific compatibility issue. If the problem persists, feel free to contact our support team for personalised assistance.

Take delivery times used until you order

Every time I chose a vendor, a choice which will be largely based on the estimated delivery time, I get an email a minute after ordering telling me my delivery time has changed. Tho has just happened and my time has literally doubled from 45mins to 1 hour and 30mins!!!

They clearly have access to this data so why are they screwing is over with their fake, pretend estimate, to lure us in and then slamming us with the real time after we’ve committed a large amount of money to them.

I guess I’ll be eating me tea at 10pm tonight, thanks a lot Delivery Shark.

Oh, and despite having all marketing preferences set to off, they still keep on sending me push notifications. So do one Delivery Shark, apps that can’t be trusted to behave as promised must be deleted.

Kev303

4 years ago

Scammers

Awful company stay away from it takes your money and cancels orders without telling u then takes them four days to put money back in not to mention the money they put on top of the food on the menu then charge u 5 pound to deliver it (if you lucky enough to have an order go through)

discodave0151

5 years ago

Response from developer

Hey DiscoDave! Thanks for your feedback, we've changed our merchant payment provider and our refunds are now alot quicker. Sadly the delivery fee is dependant on the distance the driver has to travel, we'd love to reduce it but the cost of fuel is going up at the moment.

This company needs more drivers in the Telford area

I seem to keep having my order cancelled, when I ring up it’s because they don’t have any drivers. This is the only company that will deliver McDonald’s to Woodside Telford, really gutted about this but hopefully in the future this company will be thriving better then just eat! At least you get refunded straight away though
Please don’t let this flop, we need you

Katie4991

5 years ago

Response from developer

Watch this space Katie!

Not happy

Ordered a takeaway and was given a delivery estimate, 1hr later still nothing so left it another 30 minutes and still nothing, I rang customer support to see what’s going on only to find out it hasn’t gone through the system, so decided to cancel and get a refund. First time using the app and the last time. Will be removing the app and to be honest I’m not going to recommend

zoe.rowden

5 years ago

Response from developer

Sorry you've had a negative experience. This may have been a store related issue, we'll look into it. We can reassure you this doesn't happen often at all and we apologise for any inconvenience this caused. We hope that'll you give us another chance at showing what our service is actually like.

Awful, but my only option :(

Terrible app, needs updating majorly! Payment is always an issue and takes ages to actually put my payment through. Comes up with Nationwide, 'we need to authorise your payment' page, but nothing actually works! The links don't take me anywhere to authorise my payment. Really awful app, please fix it because it's my only option for food deliveries.

LizzieBee100

5 years ago

Response from developer

Sorry you've a negative experience of using our app. We will take your feedback on board and look to improve things going forward.

Only used once

Used for the first time no updates on what was happening once order was submitted until I got a call from the driver to say he had arrived.
Took over an hour from ordering to delivery.
Not able to contact the company none of the contact buttons work!
Why don’t they do breakfast? Even when McDonald’s are in breakfast time you can only schedule an order for when breakfast is finished?
Two positives , polite driver and the food was hot

Julestilli70

5 years ago

Response from developer

Thanks for the feedback, we will take this on board and aim to improve our service.

Excellent App!

Super fast delivery...both orders I've made recently have arrived well within the hour. Food still nice and hot and a very friendly delivery driver!
Can’t fault it 👌

Caitshrew

5 years ago

Response from developer

We're so glad to hear this, thank you for the feedback :)

The best app for quick, local delivery

Fab! Used dozens of times and never had a problem. Delivery usually well within the hour and staff always helpful and happy! 5*

HerefordLass

5 years ago

Response from developer

Brilliant to hear, thank you for the kind feedback and thank you for being a loyal customer :)

Buggy and lacking updates on deliveries

Deliveries usually take an hour and half or more but no info is given. The tracking is done from a text message instead of being in the app, but the text message doesn’t always get sent.

The whole interface is clunky and some buttons are outside safe areas which make them difficult the press.

Some keyboard views have rad squares over the icons.

The chat to support button is broken. The call support button actually calls the restaurant you’ve ordered from instead of the support team.

A lot of these changes could be done quite quickly, it’s disappointing to see the app not regularly be updated or meet these fairly basic standards.

Hopefully some investment is made in design and development soon.

japay27

6 years ago

Response from developer

Thanks for the feedback. We have addressed several of the issues you have raised and we'll strive to improve the performance going forward.

Used to be good!

We used to use this app regularly with no issues and food was always delivered in 20-30 mins and piping hot!
Now it no longer recognises my postcode and keeps asking me to type in a valid postcode. I wish there was a way to input it manually without this issues, i mean the local taxi firm who deliver the food knows where we are, so why can’t thins app? 🤷🏻‍♀️
I have tried again at developers request and the postcode is still invalid..

Emihavok

6 years ago

Response from developer

Hey, thanks for taking the time to leave a review. Our delivery time is still great, we are aware of some issues with google failing to recognise some postcodes towards the end of October, if you try now im sure you will see all our amazing food partners. Please let us know if you dont.

Awesome, local delivery

Usually a little bit later than a hour but that’s okay, it’s a small company so I have no complaints. Always nice and friendly drivers :)

Smwajr

6 years ago

Response from developer

Hey! Less of the small :) See you again soon

One hour late

Ordered from Momos in Shrewsbury with delivery expected within an hour. Got a phone call on the hour saying the driver had our food and was on the way and would be ten minutes late. Not a problem. Twenty minutes later I called them to be told there was a problem with the tracking. I then received a tracking message which we followed. Five drops later our food arrived, one hour late and luke warm! Not impressed, it spoilt our evening as food arrived at 9.35 p.m.

Annie57amy

6 years ago

Response from developer

Hey, thanks for taking the time to leave a review. We're sorry to read this, we were trialling a couple of new drivers, they didnt do any more orders. I believe we reached out and offered a refund, if theres anything else we can do, please let us know

Great service

We’ve used ZOOM twice now. We’re not easy to find but both times the food has arrived hot and as good as when we go to our favourite restaurant! Amazing!

Oscar's gang

6 years ago

Response from developer

Boom!

Great local service!

Easy to use App. Efficient service. Variety of choices ... not just food.
One-stop shop with everything delivered to the door. Makes one forget about isolation and social-distancing.
Best of all, it’s LOCAL😁

MBO39

6 years ago

Terrible customer service

Have used the app a few times now. The delivery time is always 2-3 times longer than they suggest. Have had problems with orders but can’t get any response from customer services despite emailing, calling and live chatting repeatedly.l, they won’t respond to anything.
Will be using just eat or going direct to the restaurants in the future!

Log24677

6 years ago

Epic

Really great idea, means I can get items delivered quick and convenient! Great app, easy to use and great service will be using again!
Be great if you could pay with Apple Pay rather than manually entering card details but that’s only a little thing, app works fine, pay by card, great app

Robertsjjr

6 years ago

First delivery service in our area

Used for the first time tonight, quick, easy and professional what a great little app will be using again for sure its opened up a whole new world of take outs for us. Thank you zoom

Aaaaao3

6 years ago

Couldn’t fault it

Quick app. Gives you everything you need and offers a wide variety of food.

Amyh666

6 years ago

Response from developer

Hi Amy, thanks for your feedback, I'm sorry you had a bad experience. We cant find any orders with that delivery fee, we would love to resolve this for you, if you'd kindly reach out to us on 01743 290 335 or our live chat. Thanks

Fantastic Service

I can’t fault the quality, efficiency and service provided by the zoom food team. I order my food which arrived bang on the estimated time I was projected to receive it. And when the driver brought my food, he read the full order to me checking everything was correct. The food was warm and I couldn’t have been more pleased with the food. Great job Zoom Food Team!! 👏🏽

RobTheChairman