So cute!
Can’t get past tutorial
I play other games by you and they work fine. This one gets stuck and needs to be fixed instead of being told I’m wrong.
In the tutorial when you get to add transportation, it won’t let you tap anything to move forward. The only button that works is “view tunnels” so you can’t do anything. Support is just genetic answers and no way to report a bug. (As in there is no link to get help if the issues are not covered under the generic FAQ and there should be one)
So no, it’s not wrong, this is not playable. It needs to be fixed. Developers should look into it instead of saying I’m wrong. Clearly a customer has an issue and that was a horrible response.
Response from developer
We’ve reviewed your comment carefully, and unfortunately, much of it is inaccurate. The tutorial step in question clearly states “add a road,” and only that button is enabled. Once tapped, either confirm or cancel will progress the tutorial. There is no “view tunnels” button at that point, nor is there any way to get stuck. The tutorial is also skippable at any time (the link is bottom left of the screen). You also mentioned there’s no way to contact us—we’re not sure how that conclusion was reached, as the support button is always available in the in-game settings menu. We respond to every message individually; nothing is automated or generic. We’re happy to assist any player with a real issue, but posting a 1-star review based on incorrect assumptions, refusing to use the support channels, and accusing us of giving a “horrible” response when none was received, is not helpful to anyone—least of all other players reading these reviews. If you’re still stuck or need help, we’re always here. But claiming the game is “not playable” because you didn’t tap the one highlighted button isn’t an accurate reflection of the experience. If you would like help with this, please send an email, including screenshots of the issue you are having and we will be happy to help. If for some reason you cannot send an email from the game, our email address is support@spheregamestudios.com
Don’t download this game you can’t save your data
Response from developer
You stopped playing for over a year and left a 1-star because your mom deleted the app? Progress is saved online, but like most games, we can’t store inactive data forever. It’s disappointing to be blamed for something entirely avoidable. Please rate based on the actual game experience
Can’t get past tutorial
Response from developer
You can contact support anytime—just go to the settings and tap the support button. We respond to every message personally, not with generic answers. As for the tutorial: it clearly says "add a road" and only enables that button. It’s designed to be foolproof, and can even be skipped.
