Desk Ticker

Desk Ticker shows your Zoho Desk queue at a glance. Each open ticket changes color the longer a customer waits for a response, so nothing sits unanswered. ON IPAD: A DESK DISPLAY Stand an iPad on the on-call desk and leave Desk Ticker open. It shows the full ticket board with a live activity feed and an overdue crawl, in landscape or portrait. It stays awake while open, and gently shifts the picture to protect OLED screens. ON IPHONE: A QUICK CHECK Open Desk Ticker to see how many tickets are overdue, how many need a response, and the longest wait, with the full list below. Pull down to refresh. On iPhone Duo, the full board appears when you unfold it. AT A GLANCE • Green: waiting, but still within your target • Orange: getting close to your response goal (15 minutes by default) • Red: overdue (30 minutes by default) • Tap a ticket to open it in the Zoho Desk app • A live feed of new tickets, customer replies, team replies and status changes MAKE IT YOURS • Set your own orange and red thresholds • Time from the customer's latest message, or only until the first response • Pin the most urgent tickets to the top, or list newest first, and optionally show only tickets in Open status • Optional chimes for new tickets and for tickets that turn red, while the app is open • Sleep hours, color themes, and how often to check for updates SECURE SETUP Enter your company's Zoho API client details, then approve the sign-in with Zoho. Desk Ticker asks Zoho for read-only access, so it can't change your tickets. Sign-in details stay in the device's Keychain. Works with all Zoho data centers. PRIVATE BY DESIGN Desk Ticker collects no data. Your tickets go straight from Zoho to your device. They never pass through anyone else's servers. Desk Ticker updates only while it's open; it doesn't run in the background or send notifications. Want to see it first? Choose "Try demo mode" on the sign-in screen to see the app with sample tickets. Requires a Zoho Desk account and a Zoho API client created by your Zoho administrator (api-console.zoho.com). Desk Ticker is not affiliated with or endorsed by Zoho Corporation. Zoho and Zoho Desk are trademarks of Zoho Corporation.