New app
New app is easier and not as clunky, thank you!
New app is poor
Went to order, had item in cart and checked out and it said something about an update then was asked for multiple OTPs and then after reentering my info was taken back to the homepage. Unsure if order was placed. After checking saw that it was not ordered, still in cart even though I got forced into this workflow by checking out so I went to check out (again) it defaulted to a scheduled time which I changed to asap but it now insisted on 11:15 time regardless, which was 21 minutes from current time (was 10 minutes before being forced through the workflow and all the new information) my. Got to store and they had it “scheduled” not asap so using the app to get a jump on waiting there was useless. Waited anyway. Poor experience overall. If you are going to update an app do the hard work and get the info copied behind the scenes and spend time on the workflow use cases
Show more
Cant use applepay
Absolutely trash cant check out with applepay kept getting a basket owner error. Just not worth the hassle deleted my account. Will be faster and more efficient to call the order in or just go in. The frustration with this app and the new sign in with this new olo just not worth it.
Gift Card Issues
My card was removed and will not reload.
Apple Pay
Need Apple pay
Used to work, new login hangs
This app used to work fine before the new (and pointless) login via Olo. Now it just hangs. For crying out loud, I was already logged in and had a sub and a cookie I was excited to order in my cart and then the app auto-logged me out in favor of the broken new Olo login and now I will be getting dinner elsewhere. Guys, I am a software dev too, you MUST test before you release. The bar for sw development has simply gotten too low. Be better! (That is not just the devs of this app, at least a dozen formerly functional apps have fallen off a quality cliff lately, but somebody needs to tell “the community” that you are making us all look bad. Stop it!)
Love the food though.
Love the food though.
Show more
Awful
I HATE this app. It takes me 20 minutes of figuring out how to log back in and another 20 once I’m in to get the damn thing to work, that’s IF (and that’s a BIG IF) it does. I would much rather go back to just doing the online order via Google than waste my time with this garbage app. If I sound mad, I am…. I love DiBellas subs but this app literally drives me to order from other places, ANY other place.
Show more
Genuinely Awful App
Love the food, which is why I wish it wasn’t such an awful experience to order it for pickup. App used to be fine, but ever since the update it has become borderline unusable. Constantly making me sign into new accounts, making me lose points and put in new payment information. Not to mention that for some reason despite all these updates, there’s no Apple Pay functionality, which should be a given in 2026. Whoever designed this app is scamming the company and should never touch UI design work again.
Show more
Lost critical feature in last update
Bring back the ability to reorder!
Not a regular sub shop
The rolls are great, especially the everything roll. Not fine dining, but much more cozy and delicious than Subway, Mike’s, or whatever. The sides are a bit generic. I wish they would offer more house made options.
STOP changing app
If you had any idea of the number of orders you’ve lost by changing the app. I’ve registered at least three different times, the first time was user ID and PW. Then it was via Apple. Now, you’ve updated your loyalty program (again) and I have to re-register. And for whatever reason you don’t automatically store the credentials in google or my Apple passwords so half the time I have to reset. I’m doing this ONE LAST TIME. I get it, the app needs updated, but you don’t have to screw up the log in every time.
If you bounce me again I’ll be getting Jersey Mikes or Jimmy John’s going forward.
If you bounce me again I’ll be getting Jersey Mikes or Jimmy John’s going forward.
Show more
No Apple Pay??
Please get Apple Pay as a payment option
Must have
Best cheesesteak sub EVER!
Subs great, app less so
I think I’ve had a problem every time I’ve used this app.
No Apple Pay?
Just updated the app, but it didn’t prompt me to pay with Apple Pay. Had to manually enter the card I wanted to use. Not convenient.
Reorder function broken
Reorder only added the defaults for the sandwich, not what was actually in my previous order, so I would up with a sandwich with the wrong bread, no mayo, lettuce, oil, etc. This needs to be fixed.
Another version that doesn’t get it right
Love their subs…don’t love their apps. This version doesn’t seem to get reordering right.
Club
I am unable to sign up via the website.
Best subs, WORST App
Truly beat subs around. However, the app NEVER applies coupons. Always have to show the store and they say most people have coupon issues on-line. Omg, fix it corporate!
Useless
Who is the window licker that created this app. Totally useless and unusable….fire them.
