Digital Connect - eOcean

An all-in-one business messaging platform for businesses to engage in sales, marketing, and support conversations on chat channels. Single Inbox: Collaborate effortlessly among teams with tags and private notes to answer incoming conversations from customers effortlessly inside a single inbox. No Code Bot Builder: Create menu-based or AI-powered chatbots via no-code visual builder to enable 24/7 automation of sales and support conversations with seamless transfer to human agents when needed. Campaign Manager: Set up on-time or recurring rich media campaigns and deliver broadcasts and personalized, automated alerts to customers. Chat CRM: Manage contacts & create segregated audiences using different tags, attributes and more. Chat and Campaign Analytics: Monitor campaign performance, response & Resolution times of your agents to improve your customer satisfaction score.