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Direct Chemist Outlet User Reviews

Direct Chemist Outlet
Direct Chemist Outlet
MedAdvisor International Pty Ltd
💪 Health & Fitness
🏥 Medical

Customer Experience

Positive experience25.0% of reviews
Neutral5.0% of reviews
Negative experience70.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is Direct Chemist Outlet Safe?

Direct Chemist Outlet appears safe based on user ratings. AppsHunter Safety Score for Direct Chemist Outlet is 87/100.

This assessment is based on 340 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.6% of ratings point to a safe experience
3.2% of ratings suggest some concerns
11.2% of ratings point to a risky experience

~ Based on 340 App Store ratings for Direct Chemist Outlet.

Is Direct Chemist Outlet Legit?

Direct Chemist Outlet appears to be a legitimate app. AppsHunter Legitimacy Score for Direct Chemist Outlet is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Poor user interface

This app has many counterintuitive aspects. I am not enjoying it at all.
Normally good with appsNormally good with apps

Friendly service

Always friendly, professional service. Wouldn’t go anywhere else
TD#*TD#*

⭐️⭐️⭐️⭐️⭐️review

Extremely friendly service. Very fast in assisting customers. Eager to help with any questions.
Stella in wonderlandStella in wonderland

Constantly loading but failing

Takes minutes for any page to load. Useless
notregnocnotregnoc

Could be a fantastic App

Freezes constantly and have to uninstall and reinstall all the time. When it works it’s awesome and time saving.
tanryantanryan

Response from developer

Thank you for your feedback. We’re glad to hear the app is helpful when it works, and we’re sorry for the freezing issues. Our team is actively working on improvements to make the app more reliable.

Slow to load

It takes ages for the app to open, which is very frustrating, especially if you are wanting information from it in a hurry.
Damn nicknamesDamn nicknames

Response from developer

Thank you for your feedback. We’re sorry for the slow loading times and understand how frustrating this can be. Our team is actively working on improvements to make the app faster and more reliable.

App only for meds

Annoying to find I cannot order store products and app is only for medication
ChccjcjxicChccjcjxic

Response from developer

Thank you for your feedback. We understand it can be frustrating that the app only supports medication orders. Our team is here to support you and guide you through using the app—please contact support@medadvisorsolutions.com for assistance.

Terrible app

On downloading it to tentatively check it out, it immediately and without asking grabbed all my Escripts. Not what I wanted.
The app itself is so slow that you wait ages for anything to appear - let alone order a script.
The app can’t find my nearest chemist warehouse even though it’s been there years - even when I put the complete address in. Totally pointless app.

I went to delete it but the email I received wasn’t just to delete the chemist warehouse app alone but “for all apps powered by medadvisor”. What the dickens does that mean? All I want to do is to get rid of the chemist warehouse app and revert to the way it was.
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Peaceful_hopePeaceful_hope

Response from developer

Thank you for your feedback. We’re sorry for the frustration you’ve experienced. Our team can guide you on managing the app and its settings—please contact support@medadvisorsolutions.com so we can assist you further.

Invasive

I wouldn’t recommend this app! Screws up the medications…cannot order properly.
Deleted all my information - who knows where it goes?
2kara2kara

Response from developer

Hi, your experience is important to us. Please contact our support team at support@medadvisorsolutions.com so we can address your concerns.

This app is terrible!

I was so excited to find this app for my local pharmacy. They are too busy to provide the extra care needed by a person on a lot of medications. This app was my hope to help me manage when my scripts were due. Unfortunately, the app is constantly showing false information, the pharmacy doesn’t update repeat numbers and they’ve even lost scripts on file.

It’s terrible! I’ll be going to another pharmacy that can offer better support.
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Bec BallardBec Ballard

Response from developer

Hi, we’re sorry to hear this. Customer satisfaction is our top priority, and we’d love to make things right. Please reach out to us at support@medadvisorsolutions.com

Almost good…

Where do I start? This app is so promising, yet lets itself down so many times. This app should make life easier for people with multiple scripts, instead it adds additional stress into sick people’s lives.
-Currently, I’m waiting to see if my meds are ready to be picked up, but the app has decided my login details are incorrect and won’t let me reset my password 🤷‍♀️
-It is also very clunky trying to figure out which is the current script, and I have yet to figure out how to check the expiry date.
-It does not send notifications when your chemist sends a message, so you have to keep going in to check (not useful when it has decided to boot you out and not let you log back in.)
-no help function that I can find, so I’m not sure how to remove scripts I no longer need, or to do anything else.
-It merged 2 of my scripts together (same product, but PBS and compassionate supply) so unable to track when reorder was necessary, or distinguish which script was to be ordered. Not helpful.
Please make it more useful - it’s so close…
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Lloullou123Lloullou123

Response from developer

Hi, your experience is important to us. Please contact our support team at support@medadvisorsolutions.com so we can address your concerns.

Great app but missing a feature

Love the app - makes it much easier to keep track of medication. The feature that seems to be missing is the script expiration date. As Aussie scripts are only valid for 12m, knowing I have 6 repeats left is only helpful if I know the expiration date! Please add this feature.
AmandainozAmandainoz

Response from developer

Hi, thanks for your suggestion! We love hearing how we can improve MedAdvisor to better support your medication management. We’ll share this with our development team for future consideration.

Great App!

There have been some great and new improvements which make it very user friendly, It makes it so much easier to be able to send e-scripts and manage my medications.
becc9999becc9999

Response from developer

Hi, thank you for your kind words. Your support means the world to us and our team!

This app makes my life so easy

This app was a bit clunky a while ago but it’s much better now. It’s so simple to use and convenient!
RhiDee0303RhiDee0303

Response from developer

Hi, thank you for your kind words. Your support means the world to us and our team!

App is broken

This app is extremely clunky and doesn’t work half the time.
I’ve been trying to send through a photo of my new script but it just freezes and won’t let me proceed. So I can’t order my medication which completely defeats the purpose this app is supposed to serve.
Please fix this problem and I will adjust my rating.
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carriescmcarriescm

Response from developer

Hi, please contact our support team at support@medadvisorsolutions.com so we can address the issue you're experiencing.

Useless

App doesn’t work. Can’t Register. Says I already have an account. Try and reset password, says account doesn’t exist. Utterly useless. Don’t waste your time. No point reaching out to tech support.
anrewpanrewp

Response from developer

Your review is very concerning to us. We would appreciate it if you would contact our customer support team at support@medadvisor.com.au about your recent experience and they will be able to look into this and help you.

Pharmacy recommended, fails to live up to modest standard

Pharmacist suggested I install this app because I was repeatedly caught out by short expiry scripts (not the pharmacy’s problem - a regulatory problem), and was advised this app would track script expiry correctly.

Short review: it doesn’t. No better off with the app than without it.
R'aaahbinR'aaahbin

Response from developer

We would like to know a little more about how you are not better off using the app. It’s important to us that customers are more than satisfied and we would like the opportunity to resolve the issue. Please reach out to us directly at support@medadvisor.com.au at your earliest convenience.

App freezing every time I photograph my new script

Lots of problems with this app freezing when trying to photograph a new script.
Therefore I still have to go instore and order over the counter.
Extremely frustrating and time wasting for someone with a disability and keep my scripts on file with this App.
I’ve removed and downloaded this a few times but to no avail..
Speaking to staff instore they have acknowledged this problem but when they report to Tech support they are told that the problem is resolved.
Clearly not.
Please address this as it defeats the purpose of using the App to begin with.
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Khloe 13Khloe 13

Response from developer

Hi Khloe, we understand your disappointment. It’s important to us that customers are more than satisfied and we would like the opportunity to resolve this issue. Please reach out to us directly at support@medadvisor.com.au at your earliest convenience.

Application needs some attention

The basics of ordering medications work to a point. The most significant issue with the app is that it will constantly forget your favourite pharmacy location, and you can’t place an order without having to re-enter this information every time; second, to this is the app will, on occasion, have logged you out for no reason. Otherwise, the overall UI could be cleaned up and tweaked. Cheers.
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rEEzArEEzA

Response from developer

Thank you for letting us know about this. Your feedback helps us to do better. We would appreciate it if you would contact our customer support team at support@medadvisor.com.au about these issues you are facing because it shouldn't be happening.

Previously registered now can’t get in

I’ve previously registered with the app, and have multiple attempts to access it, gotten new passwords etc and the app keeps telling me my login details are incorrect and won’t let me register for an account because it says I already have one. There appears to be no way to get tech support for this. This isnt acceptable as it’s impacting on peoples health management.
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Zaaz001Zaaz001

Response from developer

Your review is very concerning to us. We would appreciate it if you would contact our customer support team at support@medadvisor.com.au about your recent experience so they can try and assist you with this.